Always love getting a parcel from Bluebell’s Burrow! And an added surprise was one parcel wrapped and finished with a lovely Maileg sticker (the Love Heart sweets don’t last long!!) Thank you once aga... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Just recently started collecting Maileg and found Bluebell's Burrow stocked some bits I was after. They have a lovely selection of Maileg, super fast delivery and even added a little treat in the box... See more
Company replied
It wasn’t difficult to use the website and choose what I wanted to order. Order confirmation came swiftly and was delivered within the stated timescale . The mice were very safely packed so arrived in... See more
I’ve used bluebell’s burrow on many occasions . It’s a fantastic company who always provides an amazing service and products . Very quick delivery and so well wrapped and packaged . Love the fact you... See more
Company replied
Company details
Written by the company
Bluebell's Burrow is a small, friendly, family-run business established in June 2015. We pride ourselves on delivering exceptional customer service and quality products designed to be loved - and to last. We've slowly grown and now stock one of the largest Maileg ranges in the UK, as well as Minikane, Olli Ella, Rockahula and Mimi and Lula toys and accessories.
Contact info
c/o Fusion 3 P L Ltd, Block 7, Units 1/2/3, Vestry Industrial Estate, TN14 5EL, SEVENOAKS, United Kingdom
- hello@bluebellsburrow.co.uk
- bluebellsburrow.co.uk
4.8
Excellent
293 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy straightforward purchase
Easy straightforward purchase, kept up to date all the time until the parcel arrived.
23 February 2026
Reply from Bluebell's Burrow
Thank you for the 5 star review
I bought my first maileg mouse and I am…
I bought my first maileg mouse and I am obsessed, I know have decided I’m having a family and building them a home. My package arrived on time, the quality is amazing and there adorable xx
26 February 2026
Reply from Bluebell's Burrow
Thank you so much for your kind review x
Always shipped quickly and beautifully…
Always shipped quickly and beautifully packed.
27 January 2026
Reply from Bluebell's Burrow
Thank you x
Very quick delivery nicely wrapped
30 January 2026
Reply from Bluebell's Burrow
Thank you for sharing your experience with us!
Always a great choice for my Maileg…
Always a great choice for my Maileg mice! Quick delivery and wrapped in pretty paper.
27 January 2026
Reply from Bluebell's Burrow
Thank you for the wonderful review!
Lovely item
Lovely item, wondered what was in the box as tiny item, but very sensible as it stopped it getting lost in the post so very grateful. Lovely quality and I’m jealous of my dolls house occupants I’d love this in human size.
26 January 2026
Reply from Bluebell's Burrow
Me too! the Maileg furniture is so pretty. Thank you so much for your kind review
This is a gem of a website
This is a gem of a website. I order mostly Maileg Mice and accessories. Service is so efficient, always beautifully packaged with a little sweet treat inside (which happens to be to be my favourites!). The Paw points rewards system is also brilliant. Highly recommend supporting this independent business
29 December 2025
Reply from Bluebell's Burrow
"Thank you for the 5-star rating! We’re thrilled to know you had a great experience with us.
Lovely experience!
Just recently started collecting Maileg and found Bluebell's Burrow stocked some bits I was after. They have a lovely selection of Maileg, super fast delivery and even added a little treat in the box on my second order. Extremely happy, what a sweet company! Will be ordering again! 5* x
29 December 2025
Reply from Bluebell's Burrow
Thank you so much for your lovely review - I really apricate it x
Wonderful service
Always well packaged, items dispatched promptly and with great care.
Excellent selection of gorgeous products!
29 December 2025
Reply from Bluebell's Burrow
Thank you so much for supporting our small business x
Reply from Bluebell's Burrow
Thank you x
Will be back
Fast postage and packaged so well. The item was adorable too and such a good price. Very impressed with the service and will shop here again 😊
29 December 2025
Reply from Bluebell's Burrow
Thank you - that is so kind x
Fantastic company bluebells burrow
I’ve used bluebell’s burrow on many occasions . It’s a fantastic company who always provides an amazing service and products . Very quick delivery and so well wrapped and packaged . Love the fact you get benefits of being a member of this company and get paw points .
29 December 2025
Reply from Bluebell's Burrow
I'm so glad you find our loyalty programme helpful, thank you for the kind review
Beautiful products
Beautiful products, great quality and arrived promptly and packaged carefully.
29 December 2025
Reply from Bluebell's Burrow
Thank you so much !
Beautiful items
Beautiful items, carefully wrapped, quickly delivered. Always so pleased with the excellent service.
29 December 2025
Reply from Bluebell's Burrow
We appreciate your support! Thank you for your kind review x
Such a great small business
Such a great small business, brilliant service & a lovely range of toys. Postage is always extremely fast, I can't find fault with anything!
29 December 2025
Reply from Bluebell's Burrow
Thank you for supporting our small business!
Fantastic service
Fantastic service. Ordered something and the next day delivery option changed at check out and was worried the items wouldn’t arrive before Christmas but they have and I’m over the moon
21 December 2025
Unprompted review
Reply from Bluebell's Burrow
Im so glad they arrived in time x
Very poor response to customer queries/problem.s.
They need to sort out their customer service regarding answering customer queries/problems instead of 'ghosting' them.
4 December 2025
Unprompted review
Reply from Bluebell's Burrow
Hi Bruce - we have responded to your emails about a missing tag from your item, including an email again this morning. It is disappointing to then receive a 1 star review rather than responding to the email
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.