Blue Arrow Reviews 

287
•
TrustScore 2.5 out of 5

2.4

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Review summary

Created with AI, based on recent reviews

Evaluating 49 reviews, most reviewers were unhappy with their experience overall. People frequently mentioned poor communication, explaining that they were often ignored after initial contact, with important calls and emails left completely unanswered by the team. Others felt that the staff displayed a severe lack of professionalism and organization, which left workers waiting for long periods without proper support, reliable shifts, or job updates. Some reviewers were happy with the helpful support and quick response times provided by dedicated team members during their onboarding. Many customers also praised individual agents for guiding them smoothly through the entire recruitment process, answering questions, and successfully securing suitable roles.

What people talk about most

Staff

Users describe ambiguous interactions with staff, as experiences vary significantly; while some reviewers... See more

Customer communications

Clients share ambiguous opinions on customer communications, with reviewers frequently reporting unanswered... See more

Service

Customers consistently note ambiguous experiences with service, as some reviewers express severe... See more

Customer service

Consumers find customer service to be mixed, as reviewers frequently report poor communication, ignored... See more

Response time

Reviewers highlight ambiguous aspects of response time, as some consumers report that emails and phone calls... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Not great they contact you about work then you call them back to progress with it then they ghost you. Which is very annoying . I can land a job easy by myself i usually get return call directly from... See more

Rated 1 out of 5 stars

They initially offer shifts, but these are often cancelled later, sometimes for an entire week. Shifts are communicated via messages and email, and even after accepting them, the requests may be dec... See more

Company replied

Rated 1 out of 5 stars

Got one assignment, and the guy communicated really well, in fact bombarded me with calls and emails as they were desperate to fill the position. Since then, NOTHING, no answers to emails or following... See more

Company replied

Rated 1 out of 5 stars

Very pushsy, dont know how they got my phone nunber said no thank you at first message amd leep resonding with messages about different roles, blocked and very annying comaony who cant take no for a a... See more

Company replied


Company details


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2.4

Poor

TrustScore 2.5 out of 5

287 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 21% of negative reviews

Typically replies within 1 week

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2.4

All reviews

(287)

47 reviews in the last 12 months

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Rated 5 out of 5 stars

Thank you Kelsey

I have been working as a flt driver for a little over a month and my experience with the agency has been good. I started working the day after the interview, so I am satisfied. I have to mention Kelsey, thanks to whom I have a job again. and good salary. She is willing to help, advise and listen if needed. She does her job at a high level and cares about the people she has found work for. Thank you Kelsey

23 July 2025
Unprompted review
Blue Arrow logo

Reply from Blue Arrow

Thank you so much for taking the time to share your feedback with us.

Rated 5 out of 5 stars

I have been a chef with Blue Arrow for…

I have been a chef with Blue Arrow for almost 3 years now and the flexibility and pay allowed me to carry out my studies. Alison Miller at the Glasgow branch was fair and amongst all the chaos I'm sure she endures kept a level temperament and gave me a nice reference for my new job when I left

11 July 2025
Unprompted review
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Reply from Blue Arrow

Thank you so much for the lovely review. We are really pleased that we were able to support you in your search for work.

Rated 1 out of 5 stars

Empty shows

Empty shows. Do enough to get anyone's hopes up. Arranged a interview via video interview. Never even responded. Last communication from them is they not taking messages. They are robbing people's data and should be policed

8 July 2025
Unprompted review
Blue Arrow logo

Reply from Blue Arrow

Hi Christopher, I am very sorry to hear that this has been your experience with Blue Arrow. Your feedback is extremely important to us and if you'd be willing to provide feedback to complaints@bluearrow.co.uk we'd be extremely grateful, as this will help us to ensure that we prevent a recurrence of your experience for others. Thanks, Blue Arrow.

Rated 5 out of 5 stars

Blue Arrow Glasgow

Blue Arrow Glasgow provide an exceptional service particularly Ross McEwan in helping me find my next role they support you right throughout the process and recommend anyone seeking employment to link in with them.

Thanks for everything

Regards

Derek

1 July 2025
Unprompted review
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Reply from Blue Arrow

Thank you for your glowing review Derek. We are so delighted to have supported you in your work search.

Rated 5 out of 5 stars

Blue Arrow Recruitment Agency- Eastbourne- Great Team!

The customer service at Blue Arrow Eastbourne is outstanding. The ladies that run the branch are Sam, Lauren, Emma and Vanesa and they are all so lovely, friendly, helpful, kind and very supportive.
The pay is weekly which I, personally really love. Sometimes roles pop up that I have not done before, and what an amazing opportunity to give new work placements a go, it adds to your skill set and so great to meet new people.

If you are still sitting on the fence deciding whether to take the plunge, you definitely should, you will not find another recruitment agency as incredible as Blue Arrow.

9 June 2025
Unprompted review
Blue Arrow logo

Reply from Blue Arrow

Thank you so much for the lovely review. We are really pleased that we were able to support you in your search for work.

Rated 5 out of 5 stars

Blue Arrow Coventry

I had a fantastic experience finding my new role through Blue Arrow Coventry. From the beginning, the process was smooth, professional, and supportive. Julie was absolutely brilliant – she kept me informed at every stage, offered great advice, and genuinely cared about finding the right fit for me. Her support made the whole job search far less stressful and much more enjoyable. I would highly recommend Blue Arrow Coventry to anyone looking for their next opportunity.

29 May 2025
Unprompted review
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Reply from Blue Arrow

Thank you for your glowing review Stuart. We are so delighted to have supported you in your work search.

Rated 5 out of 5 stars

21st century Agency

You are the Agency of the 21st century.
I usually get prompt response from my recruitment managers; they give me consistent update on information and always follow up with me on any issue they are assisting me with.
God Bless you all.!

28 May 2025
Unprompted review
Blue Arrow logo

Reply from Blue Arrow

Thank you so much for the lovely review. We are really pleased that we were able to support you in your search for work.

Rated 5 out of 5 stars

Luton and St Albans branch

Luton and St Albans branch - amazing opportunity for job.

28 May 2025
Unprompted review
Blue Arrow logo

Reply from Blue Arrow

Thank you so much for taking the time to share your feedback with us.

Rated 5 out of 5 stars

Blue Arrow Coventry

I have worked for Blue Arrow for years and I wouldn't change.....I use the Coventry branch and all the staff are helpful and friendly.....I understand they're extremely busy and can't always answer your call ASAP...but they do respond to emails very quickly

27 May 2025
Unprompted review
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Reply from Blue Arrow

Thank you so much for taking the time to share your feedback with us.

Rated 5 out of 5 stars

Gareth Howes Blue Arrow Chef

My Name is Gareth Howes I work For Blue Arrow Cardiff Branch I have Done For 8 years now this is the Best Job I have Ever had I enjoy the Flexibility I have Regular Work my Line Manager Consultant Mr Stephen Bick I have a Great working Relationship with he Does always Give me Regular Work I have no Need to Go and Look For a Regular Full Time Employment Elsewhere I'm More than Happy with Blue Arrow I Enjoy the Different Variety of work and The other Members of the Blue Arrow Office team are Very Helpfull Too would Highly Recommend Blue Arrow Recruitment 100%

23 May 2025
Unprompted review
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Reply from Blue Arrow

Thank you so much Gareth for taking the time to share your feedback with us.

Rated 5 out of 5 stars

Best for anyone not picky with work

It's the best don't be fooled by other recruitment agencies that put you on hold for weeks. This one literally offers me work on a daily....just register on the app and be available

21 May 2025
Unprompted review
Blue Arrow logo

Reply from Blue Arrow

Thank you for taking the time to share your feedback with us.

Rated 1 out of 5 stars

I applied for a job with this agency to…

I applied for a job with this agency to be told I would have to do a 16 day course and I got promised a interview on completion of the course, this was ok, so I went ahead and started and completed the course, only to be told at the end of it that the job had been pulled because it had enough applicants and the positions had been filled, while we were doing the course, not 1 of the 58 people on the course got an interview,
I’m guessing these courses are government funded and the agencies make something off sending people on them with no intention of even giving them a chance at a interview, let alone a job,
Why wasn’t the interview/jobs held back knowing these people were doing a course on the agencies recommendation

15 April 2025
Unprompted review
Blue Arrow logo

Reply from Blue Arrow

Hi Joe, your feedback gives us a valuable chance to fix what's gone wrong in our service, for you and for others. I'm sorry that you've had this experience and appreciate asking for more of your time doesn't help how you feel about it, but do you mind emailing complaints@bluearrow.co.uk with details of your experience. It's how we find out when our service has fallen short of expectation. Your email will be looked at by an independent team who pick-up when service delivery is not as we expect it to be and resolve it. You'd be giving us a valuable chance to fix it for yourself and others. Thanks, Blue Arrow.

Rated 1 out of 5 stars

Ill be very honest this agency steals…

Ill be very honest this agency steals money from people from their hands i have worked 28 April Monday at North Liverpool academy not only thats this school is terrible itself in the catering agency Blue arrow is even worst its been 3 weeks since i havent got paid for that day and its been 3 weeks when a agent called Jennifer Robinson was suposed to contact me to explain why im not getting paid for this day people working in this agency are iresponsible and are not profesional they work they way they like and i suppose their general manager must be the same as all of them im advising all people to stay away from this agency as far as possible staff is rude and gives verbal warning without further notice or even listening to what exactly happen when you get the warning its better to leave the agency as you will be blocked in most works and cannot procced worst agency ever to work if you want to work for free then go ahead but as far as my experience this agency doesnt know how to do their work and should be investigated by higher authorities for Fraud illegal actions against workers rude behaviour

28 April 2025
Unprompted review
Blue Arrow logo

Reply from Blue Arrow

Hi Tomasz, Paying our temps correctly and on time is paramount to us. I'm sorry to hear we've not met this commitment to you. Please can you email support@bluearrow.co.uk urgently with details of your pay issue so that it can be resolved urgently. Thanks, Blue Arrow

Rated 1 out of 5 stars

I was with Blue Arrow from November…

I was with Blue Arrow from November last year for a few months. I was working as a catering Assistant and On a couple of occasions i was told false information by the consultant 1 of them was the company are taking me on a Temp to perm which was NOT true because the company had already taken staff on which i was absolutely gutted about. The 2nd was i was promised ongoing work (i turned down other work to work in the kitchen) to only find out that the company only needed me for 1 day!!!! So i had no work for the remaining week because if Blue Arrow!!! Contacted the branch manager(Bristol) who promised me get the extra days pay so when i checked my wages id only received the 1 day pay plus my P45!!!

If you want honest information/ongoing work DON'T touch Blue Arrow. (Bristol)!!!!

23 April 2025
Unprompted review
Blue Arrow logo

Reply from Blue Arrow

Hi Vicky, I am very sorry to hear that this has been your experience with Blue Arrow. Your feedback is extremely important to us and if you'd be willing to provide feedback to complaints@bluearrow.co.uk we'd be extremely grateful, as this will help us to ensure that we prevent a recurrence of your experience for others. Thanks, Blue Arrow.

Rated 1 out of 5 stars

Useless recruitment

Useless recruitment. Applied for shift only for it to be accepted and then given to someone else. Very unserious agency

30 April 2025
Unprompted review
Blue Arrow logo

Reply from Blue Arrow

Hi , I am very sorry to hear that this has been your experience with Blue Arrow. Your feedback is extremely important to us and if you'd be willing to provide feedback to complaints@bluearrow.co.uk we'd be extremely grateful, as this will help us to ensure that we prevent a recurrence of your experience for others. Thanks, Blue Arrow.

Rated 1 out of 5 stars

Completly terrible recruitment agency

Completly terrible recruitment agency
Poor customer service
I had to resend 3 time my food certificate so finally someone can put me on rota
They also tend to give verbal warning for nothing just to damage your life profile
I advice to stay away from this agency as far as you can there is nothing good coming out of this

29 April 2025
Unprompted review
Blue Arrow logo

Reply from Blue Arrow

Hi , I am very sorry to hear that this has been your experience with Blue Arrow. Your feedback is extremely important to us and if you'd be willing to provide feedback to complaints@bluearrow.co.uk we'd be extremely grateful, as this will help us to ensure that we prevent a recurrence of your experience for others. Thanks, Blue Arrow.

Rated 5 out of 5 stars

Proberley the best agency around

I have worked with Ben and is team for over the last 3 years. He as found use some excellent drivers, new passes and experienced who have gone on to become full time staff, He goes out of is way to help and support. A good agency to work with.

22 April 2025
Unprompted review
Blue Arrow logo

Reply from Blue Arrow

Thank you so much for taking the time to share your feedback with us.

Rated 1 out of 5 stars

Blue Arrow.

I was emailed a invite for a job from one advisor called jasmine clarke but the wages weren’t in line with the new national minimum wage so I queried this via email but got no reply even though on the email invite she was asking for your time to reply to the job. When I decide to email asking to be taken off the books I receive a unwarranted phone call from jasmine as snotty as you like giving every excuse under the sun but no actual answer for why the wages were wrong so taking absolutely no accountability for what was going on and using the excuse of she was doing this on behalf of someone else. I would never ever use this agency again after the way I’ve been ignored then gaslighted and I would advise others to be very cautious using this agency.

14 April 2025
Unprompted review
Blue Arrow logo

Reply from Blue Arrow

Hi , I am very sorry to hear that this has been your experience with Blue Arrow. Your feedback is extremely important to us and if you'd be willing to provide feedback to complaints@bluearrow.co.uk we'd be extremely grateful, as this will help us to ensure that we prevent a recurrence of your experience for others. Thanks, Blue Arrow.

Rated 1 out of 5 stars

IDENTITY THEFT

The Liverpool office is definitely selling data to third parties without consent. I responded on the Blue Arrow website to a vacancy, signed up and provided all the details they requested including high resolution pictures of my passport, and as you can imagine a full set of personal details along with a CV.

A few days after the initial application I started to receive random SMS and calls from other recruiters. I'm in long-term employment and have not applied for any other jobs.

I had an ID verification video call booked and Blue Arrow didn't even show up, turns out the role I applied for doesn't even exist!

10 April 2025
Unprompted review
Blue Arrow logo

Reply from Blue Arrow

Hi, I am very sorry to hear that this has been your experience with Blue Arrow. Your feedback is extremely important to us and if you'd be willing to provide feedback to complaints@bluearrow.co.uk we'd be extremely grateful, as this will help us to ensure that we prevent a recurrence of your experience for others. Thanks, Blue Arrow.

Rated 1 out of 5 stars

Worst company to apply for jobs with

Worst company to apply for jobs with. They give you false hope and dont communicate properly the job requiresments. They have messed me about and ruined my career ambitions. 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡

21 March 2025
Unprompted review
Blue Arrow logo

Reply from Blue Arrow

Hi Jason, I am very sorry to hear that this has been your experience with Blue Arrow. Your feedback is extremely important to us and if you'd be willing to provide feedback to complaints@bluearrow.co.uk we'd be extremely grateful, as this will help us to ensure that we prevent a recurrence of your experience for others. Thanks, Blue Arrow.

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