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Bloor Homes & Fitchett by Bloor Reviews 6,074

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 909 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional service and positive interactions with the staff, who are described as helpful, professional, and friendly. Many people appreciate the personalized approach and the staff's willingness to go above and beyond, making the home-buying process smooth and stress-free. The customer service is frequently praised for being responsive, informative, and supportive, with many reviewers feeling well-guided throughout their journey to a new home. However, some customers also noted issues with after-sales service, particularly concerning plumbing repairs, with reports of long waiting times and a lack of responsiveness from customer service. A few other people also felt that despite initial positive experiences, delays in completion dates led to inconvenience and uncertainty, suggesting a need for better support in such circumstances.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers consistently praising the team for being... See more

Service

Consumers find service to be positive, with many reviewers describing it as excellent, professional, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness and responsiveness... See more

Location

Customers consistently note positive experiences with location, often describing developments as amazing... See more

User experience

Reviewers highlight positive aspects of user experience, with many expressing satisfaction and happiness with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jane our sales lady was 5 stars plus- went above & beyond for us. After a disapointing trip to David Wilsons in outibridge at we nipped to Bloor homes at Deepcar & was welcomed by Jane who was so in... See more

Company replied

Rated 5 out of 5 stars

Sales, excellent service. Hannah & Sue were brilliant, always there to help and answer any questions we had . Very sad to hear Sue is moving from Suttonfields site, the residents will definitely mis... See more

Company replied

Rated 5 out of 5 stars

We are very happy with our experience with Bloor Homes. The whole team, especially Carolyn, Nicola and Trev has been friendly, professional, and incredibly helpful throughout the process. They have al... See more

Rated 5 out of 5 stars

We wandered in to the sales centre at Banbury rise just to have a little look and a week later we had reserved a beautiful 4 bedroom Harwood, 2 months later and we are about to move in to our dream ho... See more

Company replied


Company details

  1. Home Builder
  2. Housing Development

About Bloor Homes & Fitchett by Bloor

Written by the company

Welcome to the official Trustpilot page for Bloor Homes & Fitchett by Bloor.

The Bloor family have been building quality homes since 1969. Today, they still own and run the business, ensuring their initial high standards are maintained to a five-star quality NHBC standard.

Today, our light, spacious homes are designed to give you the flexibility to adapt as life changes. Plus, the ‘Your Choice’ range gives you the freedom to add your own style, by picking from a wide selection of kitchen, tiling, flooring and finishing options, all fitted before you arrive.

But that’s not all. A combination of traditional and contemporary building methods are used to ensure your home is energy efficient and low maintenance.

From your first visit until long after you move in, you’ll receive five-star customer service and all the expert guidance you need. BLOOR HOMES FITCHETT BY BLOOR

Contact info

  • Ashby Road, DE12 7JP, Measham, Swadlincote, United Kingdom

  • bloorhomes.com

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 84% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Tewkesbury Meadows 5*

Tewkesbury Meadows 5*
As first-time buyers we were far from the easiest customers, asking what must have felt like 10,000 questions and making requests that were probably well outside the norm. But from start to finish, the front office team, Paige and Stefanie, have been nothing short of brilliant. Accommodating, warm, and endlessly patient; not once did anything feel like too much trouble, even after the tenth email asking the same thing.
The site team matched that standard completely. Scott put us both at ease throughout the entire build process with clear, jargon-free explanations and real flexibility, including arranging visits outside of the standard dates so we could get to grips with pipe and cable layouts before the walls went up. His approach went well beyond the sales pitch; the tips and honest advice he shared along the way were a genuine reflection of how much he cares about the people moving into these homes.
More broadly, every visit to the site left a good impression. The development is kept immaculately clean and tidy, and every member of the team we crossed paths with was friendly and welcoming. It all points to a culture that takes real pride in what they're building, not just the houses, but the experience around them.
We couldn't recommend the team highly enough.

2 June 2026
Unprompted review
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Reply from Bloor Homes & Fitchett by Bloor

Hi Jack and thank you for taking the time to leave such a thoughtful review. We’re really pleased to hear that, as first-time buyers, you felt supported throughout the whole process. It’s great to know that Paige and Stefanie were accommodating and happy to answer all of your questions. Scott will also be really pleased to hear your feedback about the build process and the time he took to walk you through everything. This level of care is exactly what we aim for. Thank you again for your recommendation, and we hope you enjoy your new home. All the best, Laura

Rated 5 out of 5 stars

Impeccable customer service

It has been a wonderful experience to deal with Darren Bowles at Bloor homes Aylesbury.
Exceptional communication skills giving detailed explanation of the available properties and clarity about the process.
Darren is extremely knowledgeable, diligent and pleasant and mainly understanding my requirements and providing options. I felt I was in a comfortable a trustworthy environment as most of my questions were answered in the most honest and trustworthy manner. Hugely impressed by the impeccable service.

9 May 2026
Unprompted review
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Reply from Bloor Homes & Fitchett by Bloor

Hi Lavleena, thank you for your great review. We’re really pleased to hear you had a positive experience and found the team helpful and knowledgeable. It’s always good to know we’re on the right track. We’ll share your feedback with Darren, he'll be very happy to hear it. Thanks again for your support. Best wishes, Laura

Rated 5 out of 5 stars

Great experience throughout the entire process

We were fortunate to be in a no-chain position when purchasing our home at Shottery View in Stratford upon Avon, and the entire experience exceeded our expectations.

From the very beginning, the team at Shottery View made the process as smooth and stress-free as possible. Every meeting on-site was well organised, and all of our questions, concerns, and requests were answered promptly and thoroughly. As we purchased a property that had already been built, the team were incredibly accommodating and took the time to present all available options to help us personalise our new home where possible.

A special mention must go to the Site Manager, who was exceptionally helpful, attentive, and always available to assist with any queries we had throughout the process. Their professionalism and commitment to customer satisfaction gave us great confidence every step of the way.

The quality of both the property and the wider development is outstanding, finished to a very high standard. We are absolutely delighted with our new home and couldn’t be more grateful to the entire Shottery View team for their hard work, support, and dedication in helping make our dream home a reality.

We would highly recommend Shottery View to anyone considering purchasing a new-build home!

28 May 2026
Unprompted review
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Reply from Bloor Homes & Fitchett by Bloor

Hi Karolina, thank you for your kind review and for sharing your experience at our Shottery View development. We’re so pleased to hear that everything went smoothly and that the team made the process stress-free from start to finish. It’s great to know your questions were dealt with quickly and that you felt well supported throughout. Our Site Manager will be especially pleased to hear your comments about their help and professionalism during your purchase. Thanks again for your recommendation and we wish you all the best, Laura

Rated 5 out of 5 stars

We’ve recently moved into our new house…

We’ve recently moved into our new house with bloors, Stapleford Heights, and have had a fantastic experience from start to finish. The whole process was smooth,well organised, and stress free, with excellent communication throughout. A special thank you to Tara, who looked after us from the very beginning. She was always friendly, professional, and always helpful, making sure we were kept informed every step of the way. We’d also like to thank Tanitia & Ben, who were both brilliant and always on hand to help. We’re absolutely delighted with our new home and would highly recommend bloors and the team. Charlie the site manager has been amazing, he is always at the end of the phone, always there to help. Thank you all fot making our journey such a positive one!

29 May 2026
Unprompted review
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Reply from Bloor Homes & Fitchett by Bloor

Hi Wendy, thank you for taking the time to leave such a detailed and generous review. We’re so happy to hear that Tara, Tanita, Ben and Charlie made your experience a positive one. Our teams all work really hard to ensure that every step, from first inquiry to handing over the keys, is as stress free as possible. It’s wonderful to hear that you felt truly taken care of throughout the journey. Enjoy your beautiful new home, and thanks again for choosing us! All the best, Laura

Rated 5 out of 5 stars

Bloor Homes, Winslow Park

This is my third new build purchase and by far the easiest. Thanks to Shirley, at Winslow Park, as nothing was too much trouble for her. She dealt with all my questions and made such a huge difference in making the journey of moving into my new home as smooth as it could.
I reserved the house the moment I walked through the door. Attention to detail, inside and outside, was what sealed it for me.
I would highly recommend Bloor Homes.

8 May 2026
Unprompted review
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Reply from Bloor Homes & Fitchett by Bloor

Hi Maureen, thank you for your lovely review. We're so pleased to hear that your experience at Winslow Park was such a positive one. Shirley will be delighted to know that her support and attention made the process easier and helped your move go smoothly. It's also great to hear that the quality and attention to detail stood out from your first visit and helped you find the right home. We wish you all the best and thank you for recommending Bloor Homes. Kind regards, Laura

Rated 1 out of 5 stars

Words cant describe how bad the…

Words cant describe how bad the customer service is

I have 3 holes in the ceiling.. Black mould and tiles and plaster coming off walls, from a leak in my new home. This has been going on for 3 months and customer service is now saying there is no availability for 6 weeks which is unacceptable. I have no use of a bathroom and this service seems to be accepted as normal. I just want someone who can make a decision to help me and nobody seems to care.... Once they have your money your the bottom priority.

11 June 2026
Unprompted review
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Reply from Bloor Homes & Fitchett by Bloor

Hi Chris, thank you for taking the time to share your review. We're sorry to hear about the issues you've experienced. I have been in contact with our head of customer care, who has advised that they have been able to rearrange their schedule and bring your appointment forward. Should you require any further assistance, please do not hesitate to contact our North West Customer Care team. Best wishes, Laura

Best wishes,

Rated 5 out of 5 stars

Top class service and build from Bloors at Stapleford Heights

After moving into our new home in mid March, the site team have been amazing. Their initial snagging was top-class and since then, they have also noted other cosmetic issues along with rectifying our own without any questions or issues at all. The quality of build and materials is to a great standard unlike others we have lived in or viewed and we are extremely happy with our new home. I work from home and my office faces the main phase of current building, and its clear the site is run extremely efficiently and professionally...so a very special shout-out to Charley for all his help along with Gina...both have been fantastic...and also a special mention to the contractors for their professional and caring approach to sorting these snags 🤩👍🏻

12 June 2026
Unprompted review
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Reply from Bloor Homes & Fitchett by Bloor

Hi Stewart, thank you for the fantastic review! We're so pleased to hear that you're enjoying your new home and that you have felt supported even after moving in. Your comments about our site team and development truly mean a lot and we will make sure your kind words are passed to Charley, Gina and all of the team. Thanks again for your support and we wish you all the very best, Laura

Rated 5 out of 5 stars

Jenny & Linda have been amazing

We wandered in to the sales centre at Banbury rise just to have a little look and a week later we had reserved a beautiful 4 bedroom Harwood, 2 months later and we are about to move in to our dream home. Wow the whole experience has been amazing. Jenny & Linda the sales advisors have been brilliant and so helpful throughout. We part exchanged our old house which made the whole experience stress free. The quality fit and finish of the new house is exceptional. Definitely recommend Bloor homes.

11 June 2026
Unprompted review
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Reply from Bloor Homes & Fitchett by Bloor

Hi Mark, wow – thank you so much for your kind and thoughtful review! It has truly made our day to hear how much you enjoyed your experience with our Banbury Rise team. We're incredibly grateful for your support and thrilled that Jenny and Linda provided you with such exceptional service. We hope your new home brings you many years of joy and great memories. If you ever need anything, we’re just a call away. All the best, Laura

Rated 5 out of 5 stars

Lovely Bloor Homes

Jo in the sales office was lovely, she was welcoming and friendly and you could tell she cared about us as people. We didn’t feel rushed and Jo took time to answer all our questions. The plot we looked at and eventually reserved was thoughtfully laid out and will be easy to live in, it has everything we were looking for, our experience from beginning to end has been excellent, thank you Bloor Homes

11 June 2026
Unprompted review
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Reply from Bloor Homes & Fitchett by Bloor

Hi Maria, we appreciate your kind comments about our homes and are pleased that Jane helped make your visit such a positive one. We look forward to welcoming you back once you've made your decision and are here to help with any questions in the meantime. We wish you all the best with your new home search, Laura

Rated 5 out of 5 stars

Jane our sales lady was 5 stars plus-…

Jane our sales lady was 5 stars plus- went above & beyond for us.
After a disapointing trip to David Wilsons in outibridge at we nipped to Bloor homes at Deepcar & was welcomed by Jane who was so informative & welcoming. Took us to see a property in the pooring rain but nothing was too much for her!! Thank you for a very positive visit - we will be back once weve made our decission.
The houses are really lovely 😃

11 June 2026
Unprompted review
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Reply from Bloor Homes & Fitchett by Bloor

Hi Rachael, thank you so much for your wonderful review! We're delighted to hear that Jane made such a positive impression and went above and beyond during your visit. We know how important it is to feel welcomed and supported when looking for a new home, and we're pleased that Jane's knowledge and dedication shone through – even in the pouring rain! We look forward to welcoming you back once you've made your decision. If there's anything we can help with in the meantime, please don't hesitate to get in touch. All the best with your new home search, Laura

Rated 5 out of 5 stars

Laura has been an excellent advisor.

Laura has been an excellent advisor.
We have been in touch for weeks as we are moving from Portugal back to the UK.

10 June 2026
Unprompted review
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Reply from Bloor Homes & Fitchett by Bloor

Hi Anne, thank you for your kind feedback. We're really pleased to hear you've had such a positive experience so far. Wishing you all the best as you prepare to move back to the UK, and we look forward to supporting you further. Kind regards, Laura

Rated 5 out of 5 stars

We had a very pleasant experience…

We had a very pleasant experience visiting Newport Vale. Mr. Paul Cabeza-West was extremely helpful and took the time to explain all of our questions clearly and patiently. He was friendly, approachable, and made us feel comfortable throughout the visit.

We were also impressed by the thoughtful features and specifications of the new homes, which showed great attention to detail and consideration for homeowners' needs.

Overall, we had a positive experience and would highly recommend Newport Vale and the team at Bloor Homes.

6 June 2026
Unprompted review
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Reply from Bloor Homes & Fitchett by Bloor

Hi Eric, thank you for your fantastic review. We’re really pleased to hear you had a positive experience at our Newport Vale development and that you were impressed with the homes features and specifications. We take great pride in what we do, so your feedback means a lot. We’ll be sure to pass your comments on to Paul, he’ll be delighted. Thanks again for your support, and we hope to welcome you again in the future. Best wishes, Laura

Rated 5 out of 5 stars

Bloor are fantastic to the sales team…

Bloor are fantastic to the sales team to the site agents, Tara, ben and tanitia at Stapleford heights, melton Mowbray , were so helpful and professional I would definitely recommend to anyone to buy from Bloor homes

29 May 2026
Unprompted review
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Reply from Bloor Homes & Fitchett by Bloor

Hi Jack, thanks so much for taking the time to leave such a lovely review. I will certainly pass your comments on to the team. Best wishes, Laura

Rated 5 out of 5 stars

SEAN + NEIL = 'A' TEAM

Sean and Neil attended our address as scheduled, to rectify an issue with the rear fence. Their respect for our property, professionalism, diligence and workmanship was 100%. Their work fully met our expectations, we would appreciate it very much if Customer Services could pass on our thanks to the team please.

9 June 2026
Unprompted review
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Reply from Bloor Homes & Fitchett by Bloor

Hi Geoff, thank you for taking the time to share your feedback. We are delighted to hear that Sean and Neil provided such a positive experience while carrying out the repairs to your rear fence. I have passed your feedback on to our Midlands management team, who will ensure that your comments are shared with Sean and Neil. They will be thrilled to know that their professionalism and workmanship were so highly appreciated. Thank you again for your kind words and we wish you all the best, Laura

Rated 5 out of 5 stars

Elowen Garden Village…

We just wanted to share how amazing Vanessa Gallagher has been since we moved into our new build in Elowen Garden Village. Moving house is usually so stressful, but Vanessa has made the whole experience of settling into our new home so incredibly smooth for us.
It is so obvious she has an extensive background in customer service because the genuine care and passion she puts into her job is next level. She goes above and beyond to look after everyone on the development, and no question or query has ever been too much trouble for her.
Honestly, Vanessa is an absolute asset to the company and to this development. As new residents, we feel incredibly lucky to have such a high calibre person as our liaison, representing the construction team here. Thank you so much, Vanessa, for making us feel so welcome in our dream home!

10 June 2026
Unprompted review
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Reply from Bloor Homes & Fitchett by Bloor

Hi Anon, thank you so much for taking the time to share your experience with us. We are so pleased to hear of the service you’ve received from the Elowen Garden Village team. They all work really hard to give you the best possible experience and it’s great to hear that Vanessa has left a lasting impression on you. We will be sure to pass on your kind words. Wishing you all the best in your new dream home. Kind regards, Laura

Rated 5 out of 5 stars

Superior customer service

From our 1st telephone enquiry to signing the reservation documents, our experience with Hannah has been superior with her customer service. Her knowledge of the houses and site is limitless. Her professionalism and courtesy shines through and she is a real credit to Bloor Homes. Although we are still in the early stages of our purchase, the correspondence and help so far has been excellent and exceeded our expectations.

9 June 2026
Unprompted review
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Reply from Bloor Homes & Fitchett by Bloor

Hi there and thank you for your wonderful review. It’s great to know that Hannah's knowledge and support have made the process straightforward and reassuring for you. We look forward to supporting you throughout the rest of your home-buying journey and welcoming you to your new Bloor home soon. Best wishes, Laura

Rated 5 out of 5 stars

Bloor Homes, Treledan

I could not recommend Bloor Homes enough. The whole process of buying a house has been made exciting, enjoyable and straightforward. Not the normal words associated with buying a house in the UK. This is all thanks to the excellent staff and skilled craftsmen and builders that have built our house. From the initial enquiry to completion it has been a smooth and easy process. A very big thank you goes to Kelly, who has been our main point of contact but also Abbey, Megan and Marcy. The site team are excellent Garry, Michael and Darren and clearly run a precise and organised building site. Thank you everyone who has contributed to building and selling a really high quality property. Fiona

9 June 2026
Unprompted review
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Reply from Bloor Homes & Fitchett by Bloor

Hi Fiona, thank you for taking the time to leave such a detailed and generous review. We’re so happy to hear that all of our team at Treledan has made your experience a positive one. They all work really hard to ensure that every step, from first inquiry to handing over the keys, is as stress free as possible. It’s wonderful to hear that you felt truly taken care of throughout the journey. Enjoy your beautiful new home, and thanks again for choosing us! All the best, Laura

Rated 5 out of 5 stars

Suttonfields - Great service

The service we have received from the site manager, assistant site manager and the contractors on site has been very good.
Hannah and Sue in the Main office on site at Suttonfields were brilliant from to finish.

29 May 2026
Unprompted review
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Reply from Bloor Homes & Fitchett by Bloor

Hi Carl, thank you for sharing your 5* review. We're delighted to hear that you've had such a positive experience at our Suttonfields Development. Your kind words truly mean a lot to us and motivate us to keep delivering exceptional customer service and quality homes. We will be sure to pass on your kind words. All the best, Laura

Rated 5 out of 5 stars

Bloor Southbourne

We have been very impressed with Bloor Homes at Prior’s Meadow Southbourne: the quality of the houses, the spacious development layout and the location.
We have visited the site on numerous occasions and have been particularly impressed with the staff members in the Sales Office.
Kate and Vanessa could not have been more helpful.
We are always welcomed to the Sales Office with genuine warmth. No amount of questions have been too much to answer, with some even requiring further research on their part. They have always been very willing to accommodate site visits and their advice and experience with all aspects of the “moving process” has been invaluable to us.
Kate and Vanessa have always been very happy to see us and we have always felt that we've been in personal, yet professional, very safe hands, thank you to all the Sales Team.

30 May 2026
Unprompted review
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Reply from Bloor Homes & Fitchett by Bloor

Hi Pam and Stephen, thank you both for your lovely review. We’re delighted to hear you’ve been impressed with Bloor Homes at Prior’s Meadow. It’s especially rewarding to read your feedback about our Sales team. We’re pleased you’ve felt warmly welcomed and well supported throughout your visits, and that Kate and Vanessa’s knowledge and guidance have been so helpful. Your comments mean a great deal, and we really appreciate you taking the time to share them. We look forward to supporting you further on your journey. Wishing you all the best, Laura

Rated 5 out of 5 stars

Lovely Experience with Sophie Hamilton

Myself and my boyfriend have had two lovely experiences with Sophie Hamilton at Bloor Homes, Forest View.

She was really friendly, honest and we didn’t feel pressured at all.

Lovely experience and she was super helpful and knowledgeable too.

Thank you Sophie! :)

6 June 2026
Unprompted review
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Reply from Bloor Homes & Fitchett by Bloor

Hi Jessica, thank you for taking the time to share your experience with us. We are so pleased to hear of the service you’ve received from Sophie. Our teams all work really hard to give you the best possible experience and it’s great to hear we have left a lasting impression on you. We hope to welcome you back again soon. Best wishes, Laura

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