Outstanding price & customer service! I placed the order & received tracking information less than 24hrs later. Then, my items arrived at my door a few short days later! I immediately assembled & st... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Blazzing Fire customer service Awesome! First, Blazzing Fire's prices were the best I could find on the internet and much better than local companies. Second, I got a discount coupon. When it did... See more
World class customer service! Michelle was absolutely amazing. She was courteous and patient with me and worked with me throughout the entire purchase. She had accurate answers for every questio... See more
Selected my purchase and my order was confirmed and shipped in a timely fashion..very nice free shipping as it was a large box..Sale price was definitely part of my decision..I had been searching this... See more
Company details
Written by the company
Blazzing Fire has over 100 years of combined industry experience. We are one of the Midwest’s largest Fireplace and Hearth companies and we search the nation to find the very best in the Fireplace, Chimney, Outdoor Living and Hearth world to bring you a broad selection of quality items.
Contact info
2141 Internationale Pkwy, 60517, Woodridge, United States
- 866-238-9228
- customerservice@blazzingfire.com
- blazzingfire.com
4.8
Excellent
761 reviews
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Blazzing Fire customer service Awesome!
Blazzing Fire customer service Awesome!
First, Blazzing Fire's prices were the best I could find on the internet and much better than local companies. Second, I got a discount coupon. When it didn't work I called customer service and they gave me a replacement code immediately. When I placed the order I was advised it would take 3-5 business days. My package arrived within three days and included everything I needed. Installation was easy and instructions were complete. They even included an extra holiday package and a nice personal thank you note. Best experience I have ever had with an online vendor.
10 November 2025
The box was open on one end
The box was open on one end. It could be packaged better, but everything worked.
23 November 2025
Outstanding price & customer service
Outstanding price & customer service! I placed the order & received tracking information less than 24hrs later. Then, my items arrived at my door a few short days later! I immediately assembled & started using my big timber stove & fire gel - couldn’t be happier! Absolute pleasure doing business with you & hope to do so again in future! Thank you guys for the trucker hat & even bigger thank you for your service to this country - God Bless!
1 December 2025
They called to make sure my order was what it should be and I received it right away
Every thing went so smooth
22 November 2025
Shop everywhere...buy here.
Great product. Great price. Fast shipping. What more do you want?
23 November 2025
Great service
Excellent communication on order status. Order processed promptly, very good price compared to competitors on a hard to find part.
17 November 2025
Can be trusted to do the right thing
It was a very long process to fix an error with shipping, but, in the end Blazzing Fire made good on my purchase. The final result is that the company acted with honor and conducted business in a professional manner.
15 September 2025
Reply from Blazzing Fire
Mr. Golden,
It is regrettable that your experience with Blazzing Fire has not been as expected.
Although the wrong item was ordered/shipped, our staff worked diligently with you in an attempt to figure out the issue prior to realizing that a propane burner was ordered rather than a natural gas version.
After reviewing the multiple emails and phone calls, our team mentioned propane multiple times with no indication from you that that was incorrect. The only reference we were able to find was your mention of a company named Coserve, which is unfamiliar to us, and required an internet search during our review of this issue to determine that they are a NG supplier.
After determining the problem, we have reached out to you via email and phone calls offering to replace the item ASAP. However, as of the posting of your review, you have yet to return our calls or respond to the email.
We would welcome the chance to make this right for you, but we do need you to respond.
Please call us at 866-238-9228 or respond to the email sent.
Sincerely,
The Blazzing Fire Team
This is a company you can trust
This is a company you can trust. Very happy with my experience. Product was perfect and excellently packaged. Shipping was quick. 10/10 would recommend.
10 November 2025
Overall Great Experience
Best price, super fast delivery, and kept me in the loop and updated from purchase to delivery.
7 November 2025
Great look and excellent service
2 November 2025
As realistic as possible
This is my 2nd revillusion electric fireplace and I love it just as much as the first one (the natural cut logs). You’re never going to get real flames with electric like you would gas but these come as close as possible IMO. The heater is nice as well and actually does make a difference in the room. Highly recommend!
30 October 2025
Dimplex Revillusion G25
I've wanted an electric log insert for a long time...most of them look too fake.
I've read many reviews and I've compared many log inserts, both on-line and at local brick-and-morter retailers.
The Revillusion RLG25 had the most realistic color value and flame effect for being electric. Other products on the market have too much orange and red in their display.
This Dimplex RLG25 has more soft white and blue colors in the flame display and the clear-view screen helps to distribute the random flame effect, just be sure the placement doesn't reflect other room lighting.
The remote is not 'heavy-duty' like a TV remote, it doesn't need to be - it works just fine and does what it is supposed to do.
The spindle mechanism is very quiet but I do wish it had a soft, 'crackleling fire' sound. Perhaps Dimplex will make that small addition available, even if it is an after-market unit.
The heater works ok, it is also very quiet with two settings. The visual display factor was most important to me, not heat. I have two cats that enjoy our warm, cozy new fireplace.
I would highly recommend this insert and I may purchase another unit for the bedroom.
Another important fact is the order process was very quick and simple. Delivered by FedEx. I ordered on a Monday and recieved it on Saturday. The tracking system was accurate;
it was packaged very well, with very sturdy styrofoam to keep it secure in a sturdy, plain, cardboard box and the acrylic screen was wrapped in foam sheeting and placed on top with all four box flaps covering it.
This was a concern because it was a spendier purchase for ordering on-line;
(I work for USPS) shipping packages of any type can be a 'hopeful' endeavor - hoping the packages get to the distination, intact and on time.
Thank you Blazzing Fire, thank you FedEx and thank you Dimplex for creating a beautiful product for my home.
13 October 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.