Really enjoy BladeHQ site. Knife selections, quality and sale items are top notch. Purchased many great knives for myself and as gifts over many years. Just bought an engraved knife for my daughte... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Blade HQ has always had top tier customer service. Been on a knife buying kick lately, got a bad Böker AK74 and had no trouble with getting help and then an exchange. Highly recommend purchasing... See more
Company replied
Made returning the knife I purchased so easy, then gave me suggestions on what might fit my needs better. 🤔 quite the concept, treet your customers like actual people who are different and someti... See more
Company replied
Blade HQ has the best customer service. I'll repeat that so you don't miss it. Blade HQ has the best customer service, not only in their industry, but I feel their format is marketable. Treated like a... See more
Company replied
Company details
Information provided by various external sources
Shop hundreds of quality knives from top brands that include Spyderco and Benchmade. Free shipping on orders over $99!
Contact info
East 1000 South 400, 84043, Lehi, United States
- bladehq.com
4.7
Excellent
763 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Exceptional selection, prices and service...
I had an issue with an item I had purchased, and Jen N. worked with me conscientiously and professionally to resolve it. This is the kind of customer service that will keep me a loyal customer to Grindworx/Blade HQ.
18 December 2025
Unprompted review
Reply from Blade HQ
Thank you so much for the fantastic feedback! We’re thrilled to hear you’re enjoying our selection, pricing, and service. Jen N. will be especially happy to know her conscientious and professional support made a difference — she truly embodies the level of care we aim to provide. We’re grateful for your loyalty and look forward to continuing to take great care of you at Grindworx/Blade HQ! ~Tiffany
Awesome!
Their delivery time is near perfect as well as their customer service!
18 December 2025
Unprompted review
Reply from Blade HQ
Thank you for the great feedback. We’re thrilled to hear the delivery times hit the mark and that our customer service continues to impress. We truly appreciate your support and look forward to helping with your next order! ~Tiffany
Jen N
Jen N. helped me with multiple questions I had and was very friendly and professional. Mahalo Jen!
10 December 2025
Unprompted review
Reply from Blade HQ
We’re thrilled to hear Jen was able to help you out with everything you needed. She’s fantastic, and we’ll be sure she sees your kind words. If anything else comes up, we’re always here for you! ~Tiffany
Made exchange process easy as possible…
Made exchange process easy as possible on me. Cloey E. and Alyssa T. made this process as easy as possible. Thank you so much.
3 December 2025
Unprompted review
Reply from Blade HQ
Thank you so much for sharing this! We’re really glad to hear Cloey E. and Alyssa T. were able to make the exchange process smooth and stress-free for you. We’ll be sure to pass along the kind words — they’ll love hearing it. If you ever need anything else, we’re always here to help! ~Tiffany
Great customer service as always
Great customer service as always, gotta say I miss that old return policy though, but that's my fault, why buy the knife if you aren't gonna use it. Other than that I've never really had any problems with bladehq, service is just always great, always doing what they can to help.👍🏽
8 December 2025
Unprompted review
Reply from Blade HQ
Thanks so much for the kind words! We’re glad to hear our team continues to take good care of you. We totally get the nostalgia for the old return policy, but we really appreciate your understanding and your sense of humor about it. If you ever need a hand with anything down the road, we’re always here and happy to help! ~Tiffany
I really appreciate you looking into…
I really appreciate you looking into this matter. Thank you for your candor.
5 December 2025
Unprompted review
Reply from Blade HQ
Thank you so much for the kind words! I’m glad one of our agents could look into this for you, and we're always here if you need anything else. Your appreciation truly means a lot! ~Tiffany
Jen N
Jen N. was very polite and understanding and kind. We need more people like them in customer service.
5 December 2025
Unprompted review
Reply from Blade HQ
Thank you for the thoughtful feedback! We’re so glad to hear Jen N. made such a positive impression. Her kindness and patience shine in every interaction, and it means a lot to know it made a difference for you. We truly appreciate you taking the time to share! ~Tiffany
Phone calls handled with grace.
Learned a lot . Missed a few perks now know where and how to see them.
Jen answered all my questions plus made me smile dealing with her. She is a keeper . Bonus time for Jen.
Till net time ty h
Bhq
4 December 2025
Unprompted review
Reply from Blade HQ
Thank you for sharing this! We’re so glad to hear Jen took great care of you — she has a gift for making things clear and brightening someone’s day at the same time. It’s wonderful to know she helped you navigate those perks and left you smiling.
We’ll make sure your kind words make it her way. Thanks again, and we look forward to helping you next time! ~Tiffany
Very helpful great service
Very helpful. I was getting concerned about the package getting here after I leave town. It’s been sitting in North Carolina for almost a week so they must’ve lost it or something, but it’s on the way now so the representative that I dealt with her name escapes me was very, very good so thank you for that and hopefully I’m gonna get my package tomorrow. I’m looking forward to getting the knives.
3 December 2025
Unprompted review
Reply from Blade HQ
Thank you for sharing this! We’re so glad our team member was able to ease your concerns and help track things down while the carrier worked out the delay. Shipping hiccups can definitely be stressful, especially when you’re heading out of town, so we appreciate your patience. We hope your package arrives right on time and that you love the knives as soon as they’re in your hands! Thanks again for the kind words and for choosing us. ~Tiffany
super easy to work with them..
super easy to work with them... they worked through my return/canceled order without issue... would definitely order again
1 December 2025
Unprompted review
Reply from Blade HQ
Thanks for sharing this! We’re so glad the process was smooth and easy for you. Helping you out is what we’re here for, and we appreciate you giving us the chance to make things right. Can’t wait to help you again on your next order! ~Tiffany
Greatest customer service I’ve see.
They literally cancelled an order for me so they could place a new one because I missed on a free knife promo. I wouldn’t even be made if it wasn’t honored, it’s with their right to not include the free promo knife. But they did.
24 November 2025
Unprompted review
Reply from Blade HQ
Thank you so much for taking the time to share this! We’re really glad we could help get that promo sorted out for you. Our goal is always to make sure you’re taken care of, and it means a lot to hear that the experience stood out. We appreciate you being part of the Blade HQ family, and we’re here anytime you need us! ~Tiffany
Great customer service
Great customer service.
Mrs. Dallas was great to talk to and helpful.
Thanks, ROBERTO.
20 November 2025
Unprompted review
Reply from Blade HQ
Thank you so much for the kind words, Roberto! We’re thrilled to hear that Dallas took great care of you. She’ll be delighted to know she made your experience a good one. We appreciate you choosing us and are always here if you need anything! ~Tiffany
Reply from Blade HQ
Thank you for the shout-out! We're glad to hear Chad was so helpful. We’ll make sure he sees your kind words. If you ever need anything else, we’re always here to help! ~Tiffany
Do not use BladeHq
Do not use BladeHq. I ordered from them for convenience BUT the knifes are way over priced. I overlooked the price and was paying the premium (Like an idiot, don't be an idiot). But my last order I tried to get an engraving on my knife, the customer service was so bad I thought it was AI bot. After 2 days of back and forth with " the team " as they put it I realized that NO ONE should be giving these people money. They are not the type of business that knife enthusiast should support and I will leave it at that. I will go into details on my YouTube channel. Hopefully my 791k followers will stop their support and if you have used my affiliate links please stop! I unsubsrcibed from all future bladehq updates. Sincerely MC
11 November 2025
Unprompted review
Reply from Blade HQ
Thank you for taking the time to share your feedback, and I’m truly sorry to hear about your experience. This isn’t the level of service we want anyone to have, and I’d really appreciate the opportunity to look into what happened and make things right.
If you’re willing, please reach out to me directly at info@bladehq.com
and include “Attn: Tiffany” in the subject line, along with your order number or a brief explanation of the issue. I’d be more than happy to help however I can.
Thank you again for bringing this to our attention, and I hope we can earn back your confidence. ~Tiffany
Courteous rep could have gone further
While the rep was courteous and polite, I’m not sure how much effort they put into trying to get an answer to the question. When they wrote “I’m not seeing any confirmation” that, to me, means they quickly checked a page they had access to on a computer and stopped there. It doesn’t sound like they asked higher-ups the question - did they email anyone, pick up the phone and call anyone, or, heaven forbid, actually ask anyone face to face? There is no doubt SOMEONE at BHQ has the answer to the question, but it would appear the rep did a pro forma search and stopped there.
7 November 2025
Unprompted review
Reply from Blade HQ
Thank you for sharing your feedback. We’re glad to hear our representative was courteous, but we’re sorry to learn you felt more could have been done to find your answer. We truly value it when customers take the time to let us know where we can improve, and we’ll be sharing your comments with our team to ensure we go the extra mile every time. I could not locate an order with the info provided; however, if you would like to email in at info@bladehq.com and put ATTN Tiffany in the subject line and provide me with details of the issue, I am happy to help! We appreciate the opportunity to make things right and hope to serve you better in the future. ~Tiffany
I've been very happy with Blade HQ
I've been very happy with Blade HQ. They have great products; good product information and they've always delivered things promptly.
1 November 2025
Unprompted review
Reply from Blade HQ
Hey there!
Now that’s a review that makes our day! 😄 Thanks for trusting us to keep the good stuff coming! Sharp products, sharp info, and speedy delivery are kind of our thing.
~Lisa
Better than Best
Jen N made my day. More than just Customer Service…she was an absolute joy to converse with. Resolved all my questions and helped me with others I didn’t know I had! Jen makes Blade HQ the place I will always feel like more than a $number$.
Thank you,
30 October 2025
Unprompted review
Reply from Blade HQ
Hey John!
We’ll definitely be passing this along to Jen! She’ll be grinning from ear to ear! 😎 We love hearing that she made your experience more than just a transaction. Thanks for the awesome feedback! We’ll keep the service as sharp as the blades we ship!
~Lisa
Great customer service
Had an issue with a knife and the return process was very easy, support rep Cloey E. was super nice and helpful
30 October 2025
Unprompted review
Reply from Blade HQ
Thanks for the great review! We’re so glad Cloey was able to make your return process quick and easy. She’ll be thrilled to hear your kind words! We appreciate you taking the time to share your experience. ~Tiffany
Returned a blade
Returned a blade, of no fault of BladeHQ, with no issue. Quick painless process and will buy more blades from them in the future. Also thank you Cloey E. For helping out with the return, made my life simple.
23 October 2025
Unprompted review
Reply from Blade HQ
Thank you for the great review! We’re glad to hear the return process was quick and painless, and we’ll be sure to pass along your thanks to Cloey. She’ll love hearing that she made things simple for you. We appreciate your support and can’t wait to help you with your next blade! ~Tiffany
The customer service is above and…
The customer service is above and beyond any other company and my experience with them. Very helpful and polite
30 October 2025
Unprompted review
Reply from Blade HQ
Thank you so much for your kind words! We’re happy to hear our team went above and beyond to help and that you had such a positive experience. We truly appreciate your support! ~Tiffany
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