Black Owl Technologies Ltd Reviews 

114
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I have used this company many times now. Tim is my go to for any laptop issues. I know very little about technology but he is always able to interpret my vague descriptions, figure out what I need an... See more

Rated 5 out of 5 stars

Black Owl have been supporting our systems for some time now and we have no hesitation in recommending their services. Timothy Neville who looks after us, is an excellent time-keeper, very clear in... See more

Company replied

Rated 5 out of 5 stars

Tim lead us through the development of our website superbly. His guidance and advice was invaluable especially as we had never built a website before and Tim had a great way of explaining things in... See more

Rated 5 out of 5 stars

In 2019 Black Owl provided the most competitive price and best offering for our needs. Tim advised on better naming of our group on the web, registered name etc and has developed a new website for us... See more

Company replied

Company details

  1. Computer Support and Service Company
  2. Computer Security Service
  3. Internet Service Provider
  4. Web Hosting Company

Written by the company

Black Owl provides technical solutions to everyday problems; managing and supporting IT for businesses, charities and individuals. Black Owl are digital experts for homes, schools and businesses. Covering IT and digital support in Leicester and Leicestershire.


Contact info

4.8

Excellent

TrustScore 5 out of 5

114 reviews

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4.8

All reviews

(114)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exalent friendly services

Exalent friendly services.
Keeping 2m distance at all times.
And contact less payment
I'm very happy with my purchase.
Will be using again.

3 June 2020
Unprompted review
Black Owl Technologies Ltd logo

Reply from Black Owl Technologies Ltd

Hi Sarah,

Thanks so much for the review! We're so pleased that the service was friendly, and glad you felt safe with the additional social distancing measures currently in place.

Kind Regards,
Tim @ Black Owl 👨🏻‍💻🦉

Rated 5 out of 5 stars

Black Owl

In 2019 Black Owl provided the most competitive price and best offering for our needs. Tim advised on better naming of our group on the web, registered name etc and has developed a new website for us which, following the included training, we have been able to update ourselves making this a useful tool. The support along the way has been excellent.
We are pleased that the reasonably priced ongoing support package means we don't have to worry about our website.

3 June 2020
Black Owl Technologies Ltd logo

Reply from Black Owl Technologies Ltd

Hello there,

Thanks for the great review! We're really pleased that the service provided helped you out. I'm glad that the training was also useful.

We look forward to serving and supporting you in the future.

Kind Regards,
Tim @ Black Owl 👨🏻‍💻🦉

Rated 5 out of 5 stars

We have used Black Owl on a number of…

We have used Black Owl on a number of occasions and have found them to offer a prompt, professional and reliable service. A company with expertise that you can count on.

3 June 2020
Unprompted review
Black Owl Technologies Ltd logo

Reply from Black Owl Technologies Ltd

Hi Mark,

Thanks so much for your great review! It's always a pleasure working with you.

Kind Regards,
Tim @ Black Owl 👨🏻‍💻🦉

Rated 5 out of 5 stars

Highly recommend Black Owl

When my laptop developed severe problems, slow loading, Word stopped operating, unable to open documents, frequent need to reboot etc. (so frustrating), a friend recommended Tim, Black Owl. We discussed issues and Tim initially remotely fixed Word, to my great relief. He suggested a full service and change of security provider to Sophos (cheaper than my provider), as felt it was causing some of the issues! We arranged collection whilst ensuring social distancing. Less than 24 hours later it was returned and runs like a dream and is a pleasure to use again. Thank you so much Tim for excellent customer service and I am delighted to highly recommend you to others.

3 June 2020
Unprompted review
Black Owl Technologies Ltd logo

Reply from Black Owl Technologies Ltd

Hello!

Thank you so much for your lovely review! Delighted to hear that you are happy with the service, and we were able to get you back up and running so quickly and easily.

Kind Regards,
Tim @ Black Owl 👨🏻‍💻🦉

Rated 5 out of 5 stars

Service is top notch

Service is top notch! Anytime I have a problem with website I get a reply that day and it’s sorted!

2 June 2020
Unprompted review
Black Owl Technologies Ltd logo

Reply from Black Owl Technologies Ltd

Hi Tom,

Thank you for the lovely review! We're so pleased that you are happy with the site, and the service. Thanks for your continued business - it's really appreciated.

Kind Regards,
Tim @ Black Owl 👨🏻‍💻🦉

Rated 5 out of 5 stars

Emperorfari website by black owl

I have been working with black owl for a few years now and they have helped to start my website off from scratch. We have added many new features and the company is extremely professional and great value for money. We highly recommend Black Owl 5 star plus :)

2 June 2020
Unprompted review
Black Owl Technologies Ltd logo

Reply from Black Owl Technologies Ltd

Hi Scee,

Thanks for the fab review! We're so pleased that you are happy with the site, and it's always great working with you to further improve the site and make it what you want. Thank you so much.

Kind Regards,
Tim @ Black Owl 👨🏻‍💻🦉

Rated 5 out of 5 stars

Black Owl, reliable, trustworthy and friendly

Black Owl are a company I have used several times now and cannot fault them. Reliable, trustworthy, efficient, great at responding to questions and customer friendly. Black Owl have upgraded/ repaired laptops such as hard drive and over heating for example, built desktops, advised on websites and security. They are my go to company.

2 June 2020
Unprompted review
Black Owl Technologies Ltd logo

Reply from Black Owl Technologies Ltd

Hi Robin,

Thanks for the lovely review! Always a pleasure to assist you. Thank you for the recommendation.

Kind Regards,
Tim @ Black Owl 👨🏻‍💻🦉

Rated 5 out of 5 stars

Great service

Tim picked up our vision in terms of layout and 'corporate image' for the Oadby Remembers project and created a attractive and easy to use website. Over the five years of the research Tim was flexible and v helpful always willing to work to sometimes challenging deadlines. Great service. Thank you.

2 June 2020
Unprompted review
Black Owl Technologies Ltd logo

Reply from Black Owl Technologies Ltd

Hi Jan,

Thank you for the great review! We're delighted that you're happy with the project, we think it looks great too.

Kind Regards,
Tim @ Black Owl 👨🏻‍💻🦉

Rated 5 out of 5 stars

Always there any ready to answer…

Been using black Owl for good few years now and would defo recommend!

Always there any ready to answer questions Quick responses and always ends up helping or solving the issues.

1 June 2020
Unprompted review
Black Owl Technologies Ltd logo

Reply from Black Owl Technologies Ltd

Hi Kieran,

Thanks for the lovely review! So pleased that you are happy with the service, and the support you have received. Thank you for the recommendation.

Kind Regards,
Tim @ Black Owl 👨🏻‍💻🦉

Rated 5 out of 5 stars

Black Owl is by far the best web…

Black Owl is by far the best web development company I've worked with. They are extremely professional, and I am very satisfied with the look, feel, and accessibility of my website. I cannot recommend them enough.

1 June 2020
Unprompted review
Black Owl Technologies Ltd logo

Reply from Black Owl Technologies Ltd

Hi Goldie,

Thanks for the awesome review! We're delighted that you're happy with your website and look forward to supporting you going forward. Thank you for the recommendation.

Kind Regards,
Tim @ Black Owl 👨🏻‍💻🦉

Rated 5 out of 5 stars

Very helpful and quick to respond

Very helpful and quick to respond. Been using them for good few years now and would defo recommend!
Very reasonably priced too and support is first class.

1 June 2020
Unprompted review
Black Owl Technologies Ltd logo

Reply from Black Owl Technologies Ltd

Hi Will,

Thanks for the review! We're delighted that you like the service and support provided. Looking forward to supporting you going forward.

Kind Regards,
Tim @ Black Owl 👨🏻‍💻🦉

Rated 4 out of 5 stars

Tim was very patient guiding me through…

My printer put itself obstinately off line. I made the situation worse trying to put it right. Tim was very patient and guided me by phone through a complicated process to put things right. It now works fine.

1 June 2020
Unprompted review
Black Owl Technologies Ltd logo

Reply from Black Owl Technologies Ltd

Hi Helen,

Thanks for the review! We're glad that we were able to get you up and running again with your printing needs.

Sorry to see that the service wasn't quite 5 stars, which we always strive for. If you have any feedback on what could've gone better you can email us on hello@blackowl.co.uk, or reach us via https://www.blackowl.co.uk/contact.

Kind Regards,
Tim @ Black Owl 👨🏻‍💻🦉

Rated 5 out of 5 stars

Excellent service from Black Owl.

We had a problem giving us great concern and needed to change things fast so turned to Black Owl. The new site, and associated emails, were all sorted in a matter of weeks. We feel confident we have addressed our issues and now have a much more professional face for our members.
Training was provided leaving us feeling able to continue and develop the site. At all stages all our questions/queries/pleas for help (when we messed up!) have been promptly dealt with and nothing was too much trouble.
We are delighted that we have Black Owl supporting us, making sure we are safe, keeping registrations up to date etc. so we can get on with what we do and help improve the environment of our borough.

1 June 2020
Unprompted review
Black Owl Technologies Ltd logo

Reply from Black Owl Technologies Ltd

Hello there,

Thanks for the fab review! We're really pleased that the service provided was of a high standard, and lived up to everything you expected.

We look forward to supporting you in the future.

Kind Regards,
Tim @ Black Owl 👨🏻‍💻🦉

Rated 5 out of 5 stars

Always helpful and gets things sorted.

1 June 2020
Unprompted review
Black Owl Technologies Ltd logo

Reply from Black Owl Technologies Ltd

Hi Helen,

Thanks for the lovely review - we're glad that the service is helpful and that you are pleased.

Kind Regards,
Tim @ Black Owl 👨🏻‍💻🦉

Rated 5 out of 5 stars

Amazing

Timothy is very very helpful. Does an amazing job, highly recommend. Fixed my computer several times. Thanks again wouldn’t go else where

1 June 2020
Unprompted review
Black Owl Technologies Ltd logo

Reply from Black Owl Technologies Ltd

Hi Katie,

Thank you so much for your review! It's always our pleasure to assist you - thanks for the recommendation.

Kind Regards,
Tim @ Black Owl 👨🏻‍💻🦉

Rated 5 out of 5 stars

Top Website Builder

Black Owl provide an excellent service in developing and maintaining websites.

1 June 2020
Unprompted review
Black Owl Technologies Ltd logo

Reply from Black Owl Technologies Ltd

Hi Mr Gill,

Thank you very much for your review! We're thrilled that the service is working so well for you.

Kind Regards,
Tim @ Black Owl 👨🏻‍💻🦉

Rated 5 out of 5 stars

Swift and comprehensive service from…

Swift and comprehensive service from Tim at Black Owl. Highly recommend them.

1 June 2020
Unprompted review
Black Owl Technologies Ltd logo

Reply from Black Owl Technologies Ltd

Hello there,

Thank you for your review and recommendation! We're delighted that your pleased with the service provided.

Kind Regards,
Tim @ Black Owl 👨🏻‍💻🦉

Rated 5 out of 5 stars

My “Go To” Service

Excellent service, quick response and reasonably priced. Always my go to for advice and repairs. Highly recommended.

1 June 2020
Unprompted review
Black Owl Technologies Ltd logo

Reply from Black Owl Technologies Ltd

Hi Keiran,

Thank you very much for your review! We're pleased that you are happy with the service provided.

Kind Regards,
Tim @ Black Owl 👨🏻‍💻🦉

Rated 5 out of 5 stars

Tim @ Black Owl

Tim @ Black Owl has supported me with IT services for several years now.
He is always friendly, knowledgeable and offers sound advice, whether remotely or on home visits.
He re-designed my website for me, which I'm very pleased with, and I've seen other examples of his skilled web design that clients are also very happy with.
When I've had a home visit it is always conducted efficiently with all issues being resolved to my satisfaction before Tim leaves.

i would definitely recommend that you talk to Tim about any IT concerns!

1 June 2020
Unprompted review
Black Owl Technologies Ltd logo

Reply from Black Owl Technologies Ltd

Hi Andy,

Always a pleasure to advise you, and I'm glad that we are able to resolve any issues you have with your IT kit! Thank you for the review.

Kind Regards,
Tim @ Black Owl 👨🏻‍💻🦉

Rated 5 out of 5 stars

Black Owl are wholly professional

Black Owl are wholly professional, always keep to time and Tim is always happy to try and sort any problem, no matter how small. His response time is always very quick.
I would wholeheartedly recommend the service to anyone.

1 June 2020
Unprompted review
Black Owl Technologies Ltd logo

Reply from Black Owl Technologies Ltd

Hi Mrs Wigley,

Thank you very much for your lovely review! It's always a pleasure to help you. Thanks for the recommendation.

Kind Regards,
Tim @ Black Owl 👨🏻‍💻🦉

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