Seems I got off quite lightly compared to other customers. I received my order so late it was unwanted, I had meanwhile ordered from another company and received the item in 2 days. Attempted return... See more
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Would rate zero stars if I could. Website presents as European based, it is Chinese. No indication of delivery time so I tried to cancel 2 hours after ordering. Was told item had already been dispatch... See more
Company replied
I wish I'd checked trustpilot for reviews before I ordered on this website as i woukd never have ordered fro the company. I purchased a telescopic fishing rod and reel for my partner and clearly been... See more
Absolutely dreadful. DO NOT USE. Goods are shipped from China. Moroccan law applies. Part of icicosmetic.ltd which has 1 director who is a Moroccan resident - Oussama Ben Zahra. Money back guarante... See more
Company replied
Company details
Written by the company
we are here to answer all your queries
Contact info
Morocco
- blacknorway.com
1.3
Bad
239 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely dreadful service
Absolutely dreadful service - DO NOT USE THIS COMPANY
18 March 2022
Unprompted review
Reply from BLXCK NORWAY
Dear Customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
Ordered an item last year - still waiting for it. NO REFUND
Ordered an item last year. I still havent received it. They will not offer me a refund either. Im just getting excuses about the order and fake tracking numbers that don't exist.
Firmly believe this is a scam. They said they can give me a refund once I've received it - what a joke!
Do not buy from this company unless you are fully prepared to lose your money.
18 March 2022
Unprompted review
Reply from BLXCK NORWAY
Dear Customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
DO NOT BUY FROM THIS COMPANY…
I ordered snow boots in size 41, when they arrived they were a size 43, tried to get a returns label for a refund as this was their error, and felt I should not have to pay to return but they would not provide one, they did offer to send me another pair of boots in correct size which I didn't want as they would arrive too late for the trip I wanted them for. after alot of emails and not getting anywhere I agreed for another pair of boots to be sent in the correct size foc and I could keep the original pair .. to date I have not received these and my emails are being ignored .. I have now raised a dispute with my credit card to try and resolve this .. MY ADVICE IS DO NOT BUY FROM THIS COMPANY!
16 March 2022
Unprompted review
Reply from BLXCK NORWAY
Dear Customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
DO NOT BUY FROM THIS COMPANY.
DO NOT BUY FROM THIS COMPANY.
Customer service is shocking. No one responds to emails and you are unable to track your order despite being given a tracking number. My order did arrive, eventually 2 months later, and they were kind enough to send another when it didn't fit, however 3 months later the replacement has not arrived and no one is responding.
16 March 2022
Unprompted review
Reply from BLXCK NORWAY
Dear Customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
Do not use this company
Do not use this company. I ordered a heated vest and it was shipped from China (although a UK address is listed on the website). The package came open and the wires were bunched into the shoulder and stitched in so pulled to one side. It doesn't come with a power pack so I purchased one and although the light comes on the jacket doesn't heat. I have tried several times to contact them and sent a video and photos. While the customer service has acknowledged that the product is defective and offered a full refund, I still haven't gotten it and my numerous emails to chase have not been responded to. I would not recommend using this company.
Update: I have now got a refund.
I cannot recommend Ben enough. He has been very helpful in getting this issue sorted quickly. Any problems contact Ben admin-blacknorway.com
Do not bother to waste your time dealing with Jeannie you get no where and just lose time and energy.
15 March 2022
Unprompted review
Reply from BLXCK NORWAY
I hope I did my best, thank you
DO NOT BUY ANYTHING FROM THIS…
DO NOT BUY ANYTHING FROM THIS SITE!!!!!!!!
I ORDERED A HEATED JACKET. WHEN IT WAS FINALLY DELIVERED IT WAS NOT THE ONE I ORDERED PLUS IT DID NOT CONTAIN THE MOBILE POWER PACK WHICH WAS THE MAIN COMPONENT FOR IT TO WORK. I EMAILED THEM TO BE TOLD THE WAREHOUSE NO LONGER STOCKS THEM. THEY TOOK MY MONEY KNOWING THIS . I ASKED FOR A FULL REFUND THEY OFFERED TO GIVE ME 20% SEND JACKET BACK TO CHINA. I WANT A FULL REFUND FOR A USELESS JACKET.
14 March 2022
Unprompted review
Reply from BLXCK NORWAY
Dear Customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
AVOID AT ALLLLLL COSTS!!
AVOID AT ALLLLLL COSTS!!! THEY SHOULD NOT BE ALLOWED TO OPERATE. I BOUGHT A MINI RICE STEAMER AND I RECEIVED IT 3 WEEKS LATER, BUT IT WAS FAULTY WITH A CHINESE PLUG SO I HAD TO PURCHASE AN ENGLISH ADAPTER PLUG, AFTER TRYING, IT STILL DIDN'T WORK. I ASKED FOR A REFUND SO THEY SAID THEY WOULD SEND ME ANOTHER STEAMER WITH A UK PLUG, INSTEAD THEY SENT JUST A UK PLUG ADAPTER, AFTER ANOTHER 3 WEEKS OF WAITING. I EMAILED AND SAID I HADN'T RECEIVED THE STEAMER AND THEY SAID SORRY AND SAID THEY WOULD SEND ANOTHER STEAMER. I SAID NO, I WOULD LIKE A REFUND, THEY REFUSED AND SAID I NEEDED TO SENT IT BACK AND PAY FOR ALL SHIPPING COSTS! I WILL CONTACT TRADING STANDARDS. DO NOT BUY FROM THEM.
13 March 2022
Unprompted review
Reply from BLXCK NORWAY
Dear Customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
AVOID ITS A SCAM
Cheap quality products. Once you want to return it they will try to convince you to not return it and offer compensation avoid at all costs. They will keep and ignoring your emails.
The best way to return the product is by emailing them to get the correct address send it back which will cost around £22 but at least you're gonna get the rest of the money back.
They will not refund the money, just get in touch with your bank explain to them what happened make sure you don't delete any emails so you can provide proof to your bank.
13 March 2022
Unprompted review
Reply from BLXCK NORWAY
Dear Customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
No refund....awful customer service
Bought a bag which took weeks to arrive and knew pretty quickly I didn't want the bag so contacted them for a refund. I was asked why I wanted a refund and asked to send a picture of the product which I did only to be told that the item looked similar to the item they sell but it was not a defective product so it wasn't eligible for a refund. I have the proof of purchase and have tried to contact them since and just been ignored. Absolutely disgusted with their customer service after all I wanted was a simple refund.
Update - Ben from Black Norway got in touch with me and sorted me out with a refund very quickly. Good customer service from him.
12 March 2022
Unprompted review
Reply from BLXCK NORWAY
Dear Customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
AVOID LIKE THE PLAGUE
Would give zero stars but not possible. Do not use this Chinese company. They make cheap knockoffs of good quality items. They will not take returns or give refunds. They will lie, cheat and steal to keep your money once they have it. I speak from bitter and costly experience. AVOID LIKE THE PLAGUE.
11 March 2022
Unprompted review
Reply from BLXCK NORWAY
Dear Customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
I ordered from here then made the…
I ordered from here then made the mistake of reading bad reviews. My order turned up pretty quickly, considering where it's coming from! The mtb pedals I ordered look cool. Nice build quality as well! That was my experience, so don't be put off by bad reviews. These guys are alright. 👍
10 March 2022
Unprompted review
Heated jacket
I wrote a review about blacknorway a while ago about a heated coat that was faulty its taken 4 months but have now had a full refund thank you . C.Reilly.
1 March 2022
Unprompted review
Reply from BLXCK NORWAY
I hoped your purchase experience was good with us, but we are human and we make mistakes, please accept our apology.
if you need anything please contact me at admin@blacknorway.com
Do not use this company!!
Do not use this company! I tried to cancel my order 24 hours after ordering, to be told it’s too late and it’s in transit. I ordered over a month and a half ago and still no item. How can it have been in transit all this time! Also the customer service is shocking, I keep getting palmed off with excuses about holidays and delays. It’s all bullsh*t!!
27 February 2022
Unprompted review
Reply from BLXCK NORWAY
Dear Customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
Do not touch this company
Do not touch this company , I forgot to read the reviews before I ordered , I never received my order from the courier , this lot told me it wasn’t there problem .
25 February 2022
Unprompted review
Reply from BLXCK NORWAY
Hi dear, i'm very sorry fro the delay
please contact me with your order information and i will do my best for you, admin@blacknorway.com
Stay away they cheap import from China…
Stay away they cheap import from China even though they say based in London Uk. Still no order been nearly 3 weeks and if I wanted cheap crap from China I would of ordered from eBay wowcher etc. Their customer service a joke. Fighting for a refund
15 February 2022
Unprompted review
Reply from BLXCK NORWAY
Dear Customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
Dreadful Company,please do not order from them
I ordered a pair of boots from this Company,had to chase order and received 3 weeks later.They came from China with no paperwork and description on parcel was "pillowcase". I have since tried to return them as they were too big for my size 6 ! I requested return details with no success and then was promised a replacement pair free of charge size 5 1/2 ,had to chase these and promised they would arrive soon, nothing has arrived to date.The contact is always Jeanne . Like many other reviews I wish I had checked with Trust Pilot first 😂
14 February 2022
Unprompted review
Reply from BLXCK NORWAY
Dear Customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
Slow delivery updates and no ETA for…
Slow delivery updates and no ETA for item.
I wanted a quick sale so instead of waiting to go into a nearby town to buy something I foolishly decided to try a new online store without checking trust pilot... (lesson learnt, let's not go down that road).
I was not aware the item would be shipped from China (not an issue in itself for certain items with full disclose and an estimated shipping duration).
I followed up 5 days after placing the order and was told it hasn't been processed yet due to holidays. I then asked to cancel and was told no. Miraculously the shipping status changed to order confirmed and I asked to cancel as the item had not been was not in transit. Miraculously the shipping status changed to shipped.
The saga continues. I'm not even sure what date the item that I've asked to cancel will or won't turn up.
14 February 2022
Unprompted review
Reply from BLXCK NORWAY
Dear Customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
poor service and delivery
I ordered a pair of cycling trainers and paid for them on their ad they would be with me in a few days as they were in stock I have been waiting 2 weeks in that time I rang them and was fobbed off by a representative who said they were on there way, no way would I use the company again or recommend them
7 February 2022
Unprompted review
Reply from BLXCK NORWAY
Hi dear Nicky,
i couldn't find your name in our order list to give you any update,
please if you believe you ordered from us, contact me at admin@blacknorway.com and i will try to do my best
thank you
Reply from BLXCK NORWAY
Hi Lawrence, i couldn't find your order to help you, f you believe you ordered from us contact me at admin@blacknorway.com and i will do my best, kind regards
Terrible company
Terrible company. Ordered a RC car from them for my son. Ordered on the 26th of December, now it's 4th of February and still has not arrived, they send you a tracking number which says item cannot be found. Contacted them several times and they blame it on the global pandemic. Company is a complete joke, never use them.
4 February 2022
Unprompted review
Reply from BLXCK NORWAY
Hi Josh, I checked your tracking and its saying they wouldn't find someone home, please contact me and i will solve this issue for you at admin@blacknorway.com
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