Blackhorse Lane Ateliers Reviews 

896
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the clothing, highlighting beautifully finished materials, durable fabrics, and expert craftsmanship that stands out. Consumers also note that the staff members are exceptionally friendly, highly knowledgeable, and genuinely welcoming during in-store visits. However, some people mentioned the outstanding value provided by complimentary alterations, quick hemming, and dedicated repair services. Reviewers additionally appreciate that these meticulously crafted garments offer long-lasting wear, timeless fashion appeal, and incredible overall value for money. Buyers often express a strong desire to return for future purchases and recommend the store to others.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the exceptionally high quality of... See more

Quality

Customers had strong satisfaction with quality, frequently praising the exceptional craftsmanship, premium... See more

Service

Reviewers express immense satisfaction regarding the outstanding service, highlighting consistently helpful... See more

Staff

Reviewers highlight deep satisfaction with the staff, frequently praising their welcoming nature and... See more

Value for money

Consumers find value for money to be positive, noting that prices are fair and the clothing offers great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic product knowledge No pressure to purchase Attentive but never felt overwhelmed A lovely twenty minutes browsing with a purchase at the end which I was very happy with Pricey perhaps... See more

Rated 5 out of 5 stars

Free repairs carried out extending the lifespan of my jeans and adding character. BLA lived up to their promise of free repairs. I’ve probably worn my jeans 400 to 500 times since purchase so although... See more

Rated 5 out of 5 stars

Bought my second pair of jeans from the shop in Soho, and couldn't have wished for a better experience. The jeans are great, the service is friendly and helpful, and the length was adjusted in the ti... See more

Rated 5 out of 5 stars

Blackhorse Lane went above and beyond in a way you don’t forget. They carefully repaired a treasured pair of 1980s 501s that belonged to a close friend who died of AIDS, and then quietly refuse... See more


Company details

  1. Jeans Shop

Information provided by various external sources

We make & sell selvedge & raw denim jeans in our London atelier - with a focus on sustainability, community, & unmatched quality.


Contact info

4.9

Excellent

TrustScore 5 out of 5

896 reviews

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4.9

All reviews

(896)

47 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent customer service

I’d been looking for some time for a custom pair of jeans and wasn’t disappointed. With so many styles to choose from I was expertly guided through the options and within half an hour I walked out with a pair which were machined in house to my chosen length.

9 May 2025
Rated 5 out of 5 stars

Moonstar high pumps

I bought some Moonstar high pumps. They had my size in stock. Service was very friendly, quick and easy. I will go back. Jeans and range of clothing looked on point.

6 May 2025
Rated 5 out of 5 stars

Superb Jeans!

The team were really helpful in finding the right size and were quick to exchange a pair that were too large. Brilliant quality too!

7 March 2025
Rated 5 out of 5 stars

IlAn exceptional shopping experience

I have always had a good experience purchasing from Black horse Lane Ateliers, the quality and detail of the garments is exceptional. Providing excellent customer service is something that they seem to take very seriously which if course always adds to the shopping experience.

9 March 2025
Rated 5 out of 5 stars

Quality products; Excellent Service

Quality products. I still wear every pair that I have bought over the last 10 years, also partly to do with the free repairs. Customer service is also excellent. Quintin noticed I had a pair in for repair when dealing with another online order I had made and put my repaired jeans in the box with my delivery. Saved me a one hour round trip to collect them.

3 April 2025
Rated 5 out of 5 stars

Great quality clothing …

Great quality clothing beautifully designed Super attentive and friendly staff.

6 March 2025
Blackhorse Lane Ateliers logo

Reply from Blackhorse Lane Ateliers

Hi David,
Thank you for sharing your feedback with us. The whole team appreciate your kind words.
Best,
BLA Team

Rated 5 out of 5 stars

Happy Customer

Happy Customer
Jeans are a great fit and look fantastic. The ecru jeans very versatile - can be dressed up or down. Very happy with my purchase.
Ordering was easy and delivery quick.
Highly recommend this Company

5 January 2025
Blackhorse Lane Ateliers logo

Reply from Blackhorse Lane Ateliers

Hi Alan,
Thanks a lot for taking the time to share your feedback. We appreciate your kind words.
Best,
BLA Team

Rated 4 out of 5 stars

Stellar, Sturdy, & Stylish

Jeans straddle the line between fashion on one end and working class heroes on the other. That's why I love them, they're really versatile not to mention a great way to add texture and patina to an outfit. In this case they offer Japanese denim. There are cheaper alternatives that also use Japanese denim and personally I'm not really aware of what definitively separates these BLA jeans from, say, Naked and Famous, or Unbranded, given the higher cost.

That being said, Blackhorse Lane Ateliers sell some good jeans. I have owned their Japanese selvedge denim jeans for about five months and no issues whatsoever so far. Always a treat to wear these and look forward to doing so whenever I have the time to - the weight (oz) of the denim is perfect for colder and even some degree of warmer conditions too. It protects against wind chill which is a lifesaver in inclement weather. However, I ultimately had to sell them on as I changed my mind about the loose fit, I'd recommend buying the slim fit unless you have a good reason to want a looser fit.

To shed more light on the higher retail price, they offer a lifetime repairs guarantee, this really does add some value and shouldn't be underestimated I say. But I'd imagine the repairs are simple patches if the jeans were to rip or wear through.

10 April 2025
Unprompted review
Blackhorse Lane Ateliers logo

Reply from Blackhorse Lane Ateliers

Hi Tom,
Thanks a lot for spending the time writing such a detailed review!

Your kind words mean a lot to us.

BLA Team

Rated 5 out of 5 stars

Very impressed with the online and…

Very impressed with the online and in-person customer service. I had an 'email when in stock' notification set up and as soon as what I wanted was back in I called and they reserved it in store. As for the purchase, unparalleled craftsmanship and quality. Thrilled.

1 February 2025
Rated 5 out of 5 stars

Great product, great people

Great service, friendly staff, amazing jeans, very fast tailoring to length.

Took a week to really get comfortable, but I have not worn anything else since.

2 February 2025

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