Blackhorse Lane Ateliers Reviews 878

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting the craftsmanship and durability of items like jeans and shirts. Many people also commend the staff for their helpfulness, knowledge, and friendly service, making the shopping experience pleasant and efficient. The free repair service is frequently mentioned as a significant benefit, extending the lifespan of their purchases. However, some customers noted a limited selection of styles for women, expressing a desire for more options in that category. Additionally, one reviewer experienced an issue with the cut length of their order, which was longer than agreed upon with the staff.

What people talk about most

Product

People report positive experiences with product, consistently praising the exceptional quality and... See more

Quality

Users describe positive interactions with quality. Customers consistently praise the exceptional quality of... See more

Staff

Consumers find staff to be positive, highlighting their helpfulness, knowledge, and genuine passion for their... See more

Service

Clients share positive opinions on service, consistently highlighting its high standard. Customers praise the... See more

Based on these reviews

Rated 5 out of 5 stars

Blackhorse Lane went above and beyond in a way you don’t forget. They carefully repaired a treasured pair of 1980s 501s that belonged to a close friend who died of AIDS, and then quietly refuse... See more

Rated 5 out of 5 stars

Free repairs carried out extending the lifespan of my jeans and adding character. BLA lived up to their promise of free repairs. I’ve probably worn my jeans 400 to 500 times since purchase so although... See more

Rated 5 out of 5 stars

Bought my second pair of jeans from the shop in Soho, and couldn't have wished for a better experience. The jeans are great, the service is friendly and helpful, and the length was adjusted in the ti... See more

Rated 5 out of 5 stars

Quality products. I still wear every pair that I have bought over the last 10 years, also partly to do with the free repairs. Customer service is also excellent. Quintin noticed I had a pair in for re... See more


Company details

  1. Jeans Shop

Information provided by various external sources

We make & sell selvedge & raw denim jeans in our London atelier - with a focus on sustainability, community, & unmatched quality.


Contact info

4.9

Excellent

TrustScore 5 out of 5

878 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Excellent denim darn repairs

BLA have done excellent darn repairs on two of my pairs of vintage Levi’s (selvedge from 70s and 80s), extending the life of these irreplaceable jeans. Thanks!

5 June 2025
Blackhorse Lane Ateliers logo

Reply from Blackhorse Lane Ateliers

Hi Jonathan,

Thanks a lot for your kind words.

best,
Quentin

Rated 5 out of 5 stars

Quality and fit.

I ordered the oatmeal Guernsey jumper and am more than happy with it,very good quality and accurate size guide.The delivery was also very prompt so I would have no hesitation recommending this retailer.Many thanks.

8 June 2025
Rated 5 out of 5 stars

Excellent customer service

I’d been looking for some time for a custom pair of jeans and wasn’t disappointed. With so many styles to choose from I was expertly guided through the options and within half an hour I walked out with a pair which were machined in house to my chosen length.

9 May 2025
Rated 5 out of 5 stars

Moonstar high pumps

I bought some Moonstar high pumps. They had my size in stock. Service was very friendly, quick and easy. I will go back. Jeans and range of clothing looked on point.

6 May 2025
Rated 5 out of 5 stars

Superb Jeans!

The team were really helpful in finding the right size and were quick to exchange a pair that were too large. Brilliant quality too!

7 March 2025
Rated 5 out of 5 stars

IlAn exceptional shopping experience

I have always had a good experience purchasing from Black horse Lane Ateliers, the quality and detail of the garments is exceptional. Providing excellent customer service is something that they seem to take very seriously which if course always adds to the shopping experience.

9 March 2025
Rated 5 out of 5 stars

Quality products; Excellent Service

Quality products. I still wear every pair that I have bought over the last 10 years, also partly to do with the free repairs. Customer service is also excellent. Quintin noticed I had a pair in for repair when dealing with another online order I had made and put my repaired jeans in the box with my delivery. Saved me a one hour round trip to collect them.

3 April 2025
Rated 5 out of 5 stars

Great quality clothing …

Great quality clothing beautifully designed Super attentive and friendly staff.

6 March 2025
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Reply from Blackhorse Lane Ateliers

Hi David,
Thank you for sharing your feedback with us. The whole team appreciate your kind words.
Best,
BLA Team

Rated 5 out of 5 stars

Happy Customer

Happy Customer
Jeans are a great fit and look fantastic. The ecru jeans very versatile - can be dressed up or down. Very happy with my purchase.
Ordering was easy and delivery quick.
Highly recommend this Company

5 January 2025
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Reply from Blackhorse Lane Ateliers

Hi Alan,
Thanks a lot for taking the time to share your feedback. We appreciate your kind words.
Best,
BLA Team

Rated 4 out of 5 stars

Stellar, Sturdy, & Stylish

Jeans straddle the line between fashion on one end and working class heroes on the other. That's why I love them, they're really versatile not to mention a great way to add texture and patina to an outfit. In this case they offer Japanese denim. There are cheaper alternatives that also use Japanese denim and personally I'm not really aware of what definitively separates these BLA jeans from, say, Naked and Famous, or Unbranded, given the higher cost.

That being said, Blackhorse Lane Ateliers sell some good jeans. I have owned their Japanese selvedge denim jeans for about five months and no issues whatsoever so far. Always a treat to wear these and look forward to doing so whenever I have the time to - the weight (oz) of the denim is perfect for colder and even some degree of warmer conditions too. It protects against wind chill which is a lifesaver in inclement weather. However, I ultimately had to sell them on as I changed my mind about the loose fit, I'd recommend buying the slim fit unless you have a good reason to want a looser fit.

To shed more light on the higher retail price, they offer a lifetime repairs guarantee, this really does add some value and shouldn't be underestimated I say. But I'd imagine the repairs are simple patches if the jeans were to rip or wear through.

10 April 2025
Unprompted review
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Reply from Blackhorse Lane Ateliers

Hi Tom,
Thanks a lot for spending the time writing such a detailed review!

Your kind words mean a lot to us.

BLA Team

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