I work at the Black Diamond in the kitchen in the hot station not only I was victim of aggression from the part of the head Chef Dav…. several times. which is a very aggressive person. Someone robed... See more
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See what reviewers are saying
We have used Black Diamond several times and every single time they are spot on. These guys know what they're doing. They're fast, considerate and accomplished. One of the jobs we needed them to... See more
I bought a Black Diamond Jetforce Saga avalanche backpack for a lot of money. Within six weeks huge holes appeared in the pockets that hold the essential components. I contacted Black Diamond who brus... See more
Summer of 2025 I had the most amazing experience with Black Diamond's customer service. I needed a replacement pole and the rep went above and beyond (like super beyond) to make things right. I will b... See more
Tent fly had problems but they sent out…
Tent fly had problems but they sent out a replacement free of charge. 👍🏼
30 September 2020
Unprompted review
I have trusted them with my life using…
I have trusted them with my life using their climbing products for years. Recent online experience makes me doubt they're worth that trust. They sent me a discount coupon that did not work. I mailed, and got told to place my order anyway, the discount would be applied afterwards. Guess what : after placing the order suddenly this was no longer true (one branch not taking ownership of a US promise). If you can not believe their words from a direct mail reply - do you want to believe anything else they claim ? For products that lives are going to depend on ?
16 October 2019
Unprompted review
I, love, Black Diamond!
I, love, Black Diamond!
If it is my harness, jacket, carabiner or headlight, I know I can trust this brand. Fully!
Even when I see the logo, I just want to buy it. (which has become a semi-major problem for the purse, but heck it)
I recommend Black Diamond because I've never been disapointed with them.
Continue the good work!
3 October 2019
Unprompted review
Black Diamond Jetforce Saga Avalanche Pack inferior
I bought a Black Diamond Jetforce Saga avalanche backpack for a lot of money. Within six weeks huge holes appeared in the pockets that hold the essential components. I contacted Black Diamond who brushed the complaint aside and said it was wear and tear even though it was under warranty. Do not buy this bag as the fabric is inferior and the system is not interchangeable. I won't be buying Black Diamond again. There are other makes such as Arc'teryx and Mammut out there that honour their warranties.
25 March 2018
Unprompted review
I bought hiking poles from this …
I bought hiking poles from this company. After first hiking trip the scales for the pole lengts dissapeared.
I wrote the company and described the problem with photos.
I never got an answer.
Very dissapointing!
27 April 2017
Unprompted review
The best outdoor gear around
They are so nice and offer great prices for all sports and climbing gear
Dr. Mckenzie
9 December 2015
Unprompted review
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