*UPDATE* They have since reviewed the original claim and approved it after acknowledging the mistake on their end. Still unnecessarily stressful for me but glad they fixed the issue. They abuse t... See more
Company replied
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See what reviewers are saying
God bless you Bivvy. Amen. Having a customer service person assist me with great advice and information and most of all her personality. Thank you Bivvy for your great prices and giving me a piece of... See more
Company replied
Got the insurance and got all my chihuahuas shots done. Now she can come see me in the hospital. I’ve been in the hospital since August and hope to be getting out soon, but I miss my emotional support... See more
Company replied
I was paying too much for cat insurance. I was able to lower my cost by 50% AND reduce my deductable from $500 to $250!! Sign up was super easy and the only hit I took was 50% opposed to 80% reimburs... See more
Company replied
Company details
- Pet Insurance Company
- Animal Rescue Service
- Animal Shelter
- Emergency Veterinarian Service
- Insurance Company
- Pet-Friendly Accommodation
Written by the company
Bivvy is pet insurance done right, at a price you can afford. Because Bivvy was created by pet owners who wanted a better option for themselves, it's designed to help us take care of our furry friends at the lowest cost for pet insurance. Protect your dog or cat just like so many others are doing with Bivvy. Plan details vary a bit by state, but it only costs $15/month or less! You can use Bivvy at any vet office: you choose where you go, and Bivvy reimburses you for covered events. Learn more at Bivvy.com
Contact info
5910 Mineral Point Road, 53705, Madison, United States
- (855) 434-3744
- team@bivvy.com
- bivvy.com
4.3
Excellent
4K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I recently joined bivvy I didn't knew…
I recently joined bivvy I didn't knew that there was a waiting period, so I submitted a claim I understand that I have to wait they review the claim they said it was partially approved but didn't return nothing to me and still they took out the benefits like if I really used
7 October 2022
Reply from Bivvy Pet Insurance
Hello Fany, I am sorry you are disappointed. It does look like you had a partial approval that should have been sent to you. I will have a team member look into your case and follow up by phone or email!
I can’t rate your insurance I don’t…I am not rating it
I can’t rate your insurance I don’t want your insurance I want the rest of my money returned the 14 dollars also
11 October 2022
Reply from Bivvy Pet Insurance
Hi Debra, I asked our customer care team to reach out to you by phone and by email regarding this feedback.
BIVVY stood out among the others…
I've been searching for the right pet insurance for months. BIVVY came up on my email several months ago. I was drawn by the low price but then saw its other benefits. Still, I wavered, confused by the assortment of other companies' spiels. Then BIVVY came up again, I looked at it and signed up. Perseverance worked for us both.
11 October 2022
Reply from Bivvy Pet Insurance
Thank you for this thoughtfully written review, Kathy. We are so please to welcome you to the Bivvy community!
Easy to do
Easy to do. Everything is laid out and explained. My questions were all answered in the information on the site. The price is right.
10 October 2022
Reply from Bivvy Pet Insurance
Thank you for signing up for our affordable, easy to understand pet insurance, Judith!
Im a first time pet parent to have…
Im a first time pet parent to have insurance on my pets and everything i read about it seemed like a dream come true for coverage.
4 October 2022
Reply from Bivvy Pet Insurance
Hi Polly, glad to provide you some peace of mind as a new pet parent. Welcome to the Bivvy community!
Reply from Bivvy Pet Insurance
Thank you for the feedback!
Easy as 123 to sign up
5 October 2022
Reply from Bivvy Pet Insurance
Hi Tracy, thank you for this feedback! We take pride in our easy sign up process. Welcome to the Bivvy community!
Seems to be very good coveryehrn do I…
Seems to be very good coveryehrn do I receive the paperwork on the coverage for Lottie
8 October 2022
Reply from Bivvy Pet Insurance
Hi Derward, thank you for this feedback! You always have access to your policy documents in your pet parent account or you can contact our customer care team at team@bivvy.com for a copy of your policy. Since we reimburse our customers for the qualified care, we skip the hassle of insurance cards and networks and give our pet parents the power to choose their vet. Your vet doesn’t have to accept insurance, or even know you’re covered, for your insurance to work!
Reply from Bivvy Pet Insurance
Thank you for the feedback on our easy sign up process, Otis!
Coverage for our senior cat
My daughter recommended this coverage for my senior cat. I was able to sign up with ease and the terms were clear
5 October 2022
Reply from Bivvy Pet Insurance
Glad to hear the sign up process was easy and that the terms were clear. It is a pleasure to welcome you and your senior cat to the Bivvy community!
It’s easy and simple.
23 August 2022
Reply from Bivvy Pet Insurance
Thank you for your feedback on the sign up process, Malou!
Outstanding
Everything went smoothly. I didn't even need to speak to a real person it was so easy. 😜
3 October 2022
Reply from Bivvy Pet Insurance
Thank you for the feedback, Shatina! We are glad to hear it was an easy sign up process.
Had to take my dog to the E.R.
On 10,/07/22 I had to take my dog to the E.R. cause he was very sick
7 October 2022
Reply from Bivvy Pet Insurance
Hi Teresa, sorry to hear your dog was sick! Hope he is feeling better.
Signing up with Bivvy was quick
Signing up with Bivvy was quick, simple and inexpensive.
6 October 2022
Reply from Bivvy Pet Insurance
We are happy to hear that it was an easy process to sign up for our affordable pet insurance!
Easy with great pricing
I have three dogs and trying to find reasonably priced coverage for all of them has been difficult. So glad this is easy to do!
3 October 2022
Reply from Bivvy Pet Insurance
It is a pleasure to welcome you and your three pups to the Bivvy community!
Easy enrollment
I’d been looking for affordable pet insurance and this fit that criteria. Looking forward to using it after the waiting period- hope the refund is processed timely.
1 October 2022
Reply from Bivvy Pet Insurance
Hi Jana, we pride ourselves on quick approvals! We begin reviewing claims within one business day of being filed. Once we have all requested documentation, a claim decision can be made within minutes.
This was very easy to sign up for
This was very easy to sign up for. And what I was getting with the policy was easily understood.
6 October 2022
Reply from Bivvy Pet Insurance
Thank you for your feedback on our easy to understand sign up process, Carla Sue!
It was easier than I thought
It was easier than I thought. It is great to know that my babies are covered.
7 October 2022
Reply from Bivvy Pet Insurance
Thank you for the feedback, Valerie. Happy to be providing some peace of mind for you and your furbabies!
having to mail my vet bill because I…
having to mail my vet bill because I don't have a scanner seems a little unfair. There should another way besides mail or scan for Bivvy to receive my vet bill.
3 October 2022
Reply from Bivvy Pet Insurance
Hi Kyle, I am sorry that you are disappointed. Fortunately, we have several ways for our customers to submit claims! You can file a claim in your pet parent account or submit a clear picture of the vet bill. Our customers love the convenience of submitting a clear, smartphone photo! I asked one of our customer care team members to reach out to you by phone and follow up by email with complete instructions.
Reply from Bivvy Pet Insurance
We are happy to welcome you and Raven to our Bivvy community!
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