No customer service. I ordered straps for my Fitbit 5 as seen on website. Received something totally different. I emailed them to let them know that I posted them back for a refund. I never rece... See more
Company replied
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See what reviewers are saying
Having had to purchase two replacement original straps from fitbit and the third started to split, I decided to try something different. The Black Stainless Steel bracelet strap appears to be perfect,... See more
Trustpilot reviews convinced me to go for Bitstraps - not the cheapest for a Charge2 Fitbit strap, but UK based and responsive to complaints. Ordered Monday, arrived early Friday. Fit and hold p... See more
Absolutely delighted. Great strap. Much better than the standard ones. My original kept coming loose on one of the connections. Wasn’t sure whether it was the watch or the strap but this strap fixed t... See more
Company details
Written by the company
Retailer of high quality Fitbit straps including a variety of styles and colours. From our premium Milanese loop straps to our more subtle but comfortable rubber straps. Browse our full range and find your perfect strap!
Contact info
40 Western Avenue, L36 4LZ, Liverpool, United Kingdom
- support@bitstraps.co.uk
- bitstraps.co.uk
3.9
Great
408 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Good quality strap
Good quality strap, fair price, fast shipping. Would love more colours available but great for the price, thank you!
1 February 2023
Unprompted review
Samsung watch strap
Fast delivery, fantastic value for money. Every bit as good as the original straps a a fraction of the price
26 January 2023
Item delivered on time and exactly what…
Item delivered on time and exactly what was ordered highly recommended
26 January 2023
All round good experience
Easy to navigate website, good value for money. Delivered in good time for free 2nd class Royal Mail post. Strap is as described, looks good, feels good quality. No complaints and would recommend 👍🏻
12 February 2023
Unprompted review
Good service
Very straight forward to order what I wanted
& my order arrived within a few days
I have used this firm before & would recommend it to friends
31 January 2023
I needed a new strap for my fitbit…
I needed a new strap for my fitbit quickly & received it on time
23 January 2023
Had a query which was dealt with…
Had a query which was dealt with professionally and promptly by Tom. Excellent service and prompt delivery of the watch strap. Would certainly use again!
23 January 2023
Very impressed
Great product at a great price. Kept informed throughout. Better than the original fitbit strap.
3 January 2023
Great service
Straps fitted fitbit without problems. Took 5 days from order to receipt during which time vendor ( Tom) kept me abreast of status of order. Good value for money.
6 January 2023
Quick and efficient service.
6 January 2023
The strap is good quality with the…
The strap is good quality with the colour accurate and magnetic fastening strong.
13 January 2023
Within a month the strap has become detached
It arrived fairly quickly and looks fine - unfortunately the watch has already fallen off once so I'm not sure it is safe to use the strap. I avoided the really cheap lookalikes and thought this was a compromise, but probably not. It seems to hold fairly well but the time I don't notice will lose me the fitbit...
13 January 2023
Reply from Bitstraps
Hi Labrys,
Sorry to hear you're not fully satisfied with your purchase. If you get in touch with us we could arrange for a replacement to be sent out for a better quality strap.
Thanks,
Tom
The strap is of good quality but the…
The strap is of good quality but the delivery was longer than expected with no tracking or updates .
27 December 2022
Reply from Bitstraps
Hi John,
Glad to hear you're happy with the quality of your order. Apologies we couldn't get it out to you sooner!
Thanks,
Tom
Right strap and delivery was very prompt
30 December 2022
The strap I ordered did not fit and I am struggling to arrange a return/refund
The strap I ordered did not fit my Galaxy 4 Watch although adverised that it would. I have been trying to contact BitStraps to arrange return and refund via email and Phone for the past 3 days, but have still not received a response. So it is not an "incredibly simple and hassle free return process, with no questions asked" that the website suggests.
16 December 2022
Reply from Bitstraps
Hi Andrew,
Apologies as I was unable to get back to you sooner than I would like as I have been unwell recently.
I've sent you your prepaid postage for your return this morning.
Best Regards,
Tom
It was delivered yesterday 13 December…
It was delivered yesterday 13 December 2022. By post.
13 December 2022
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