No customer service. I ordered straps for my Fitbit 5 as seen on website. Received something totally different. I emailed them to let them know that I posted them back for a refund. I never rece... See more
Company replied
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See what reviewers are saying
Having had to purchase two replacement original straps from fitbit and the third started to split, I decided to try something different. The Black Stainless Steel bracelet strap appears to be perfect,... See more
Trustpilot reviews convinced me to go for Bitstraps - not the cheapest for a Charge2 Fitbit strap, but UK based and responsive to complaints. Ordered Monday, arrived early Friday. Fit and hold p... See more
Absolutely delighted. Great strap. Much better than the standard ones. My original kept coming loose on one of the connections. Wasn’t sure whether it was the watch or the strap but this strap fixed t... See more
Company details
Written by the company
Retailer of high quality Fitbit straps including a variety of styles and colours. From our premium Milanese loop straps to our more subtle but comfortable rubber straps. Browse our full range and find your perfect strap!
Contact info
40 Western Avenue, L36 4LZ, Liverpool, United Kingdom
- support@bitstraps.co.uk
- bitstraps.co.uk
3.9
Great
408 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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It keeps falling off,which i never had…
It keeps falling off,which i never had that problem with the original strap that I had for 4 years.
18 December 2024
Reply from Bitstraps
Hi Lucia,
Sorry to hear you're not satisfied with the quality of your order. We're happy to arrange a replacement or refund if you get in touch with us.
Thanks,
Tom
No customer service
No customer service.
I ordered straps for my Fitbit 5 as seen on website. Received something totally different. I emailed them to let them know that I posted them back for a refund.
I never received a response. However all of a sudden I received what I ordered.
No reply of an apology nor acknowledgment of the email. 👎🏻
13 December 2024
Unprompted review
Reply from Bitstraps
Hi Danny,
Sorry I think I may have missed your email. We're still pending your return and we don't remember sending a 2nd strap out so I don't know if there has been any confusion?
When we receive your return we'll happily refund you.
Thanks,
Tom
Is Bitstraps a scam organisation?
Is Bitstraps a scam organisation. I ordered a watch strap which didn’t fit my Fitbit. I emailed 3 times asking for a refund but there’s been no response
25 November 2024
Unprompted review
Reply from Bitstraps
HI Merla,
We did drop you an email prior to this review and have since refunded your order.
Thanks,
Tom
Experiense itself was positive
Experiense itself was positive, but the item purchased was very low quality and broke down within 2 weeks of usage.
6 June 2024
arrived in good time
25 May 2024
Strap fits fine but after wearing for 2…
Strap fits fine but after wearing for 2 2eeks one of the small straps that stops strap end from sticking out came off in my sleep!!
22 May 2024
Reply from Bitstraps
Hi Jo,
Sorry to hear your strap is wearing so soon. We'd be happy to offer you a replacement as it sounds you've received a faulty strap.
Please drop us an email at support@bitstraps.co.uk and we can sort resolve your issue.
Thanks,
Tom
Reply from Bitstraps
Hi James,
Sorry to hear your strap has broken so soon, this is a really rare occurrence. If you drop us an email at support@bitstraps.co.uk we'd be more than happy to arrange a refund or replacement.
Kind Regards,
Tom
I ordered the wrong size emailed the…
I ordered the wrong size emailed the company was advised to send back with a note to say problem smaller size arrived in good time
11 May 2024
Item as ordered
11 May 2024
I waited over two weeks to receive my…
I waited over two weeks to receive my order. The first strap I ordered got lost in the post, however this was quickly sorted for me and a replacement was sent out first class.
3 May 2024
Quality of the product is what makes it…
Quality of the product is what makes it great.
10 April 2024
Excellent customer service
Had a issue with an order placed made contact and it was resolved immediately great customer service
Item was as expected
18 March 2024
The fact they my order came very quilt…
The fact they my order came very quilt as nd good quality products!
29 February 2024
Reply from Bitstraps
Hi Helena,
Sorry to hear you're not happy with your order. If you reach out to us via email we'd be happy to resolve this with a replacement or refund.
Thanks,
Tom
I bought the Fitbit charge 5 sports…
I bought the Fitbit charge 5 sports strap. It fits and wears well. Would definitely recommend this for the quality.
12 February 2024
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