Those guys are a joke, they asked for 10 things to verify your identity and decline it after I had to wait 4 days without any reason despite you have to send your face live multiple times, all your do... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
⚠️DANGEROUS SERVICE: This service collects your data and documents, always denies verification, and doesn't allow you to retry, appeal, or request deletion of your documents. It also uses you to train... See more
I AM HAPPY I NEVER BECAME A CUSTOMER , LOOK AT THIS SIDE, LOOK AT WAHT THEY DO WITH YOUR KEX FROM THE BEGINNING THEY DONT SHOW YOU THE KEY, ONLY THE RECOVERY KEY SO YOU FORGET ABOUT OUR REAL PIN AND D... See more
When you underpay your transaction, for example due to exchange fees, Bitpay will offer only refund not another transaction to cover remaining amount. What's funny - refund fee was more than twice as... See more
Company details
Written by the company
Start accepting bitcoin, store and spend bitcoin securely. BitPay is a payment processing service for businesses and individuals who want to accept and send cryptocurrency payments. It is a simple and secure way to process payments in cryptocurrencies. To use BitPay, a business first needs to sign up for a BitPay account. They can then integrate the BitPay payment processing service into their website or application with no-code installations, in addition to accepting in-person payments or email invoicing. When a customer wants to make a payment in cryptocurrency, they can do so by clicking on the BitPay payment button in the merchant's checkout flow. An invoice is generated from which the customer pays with their preferred cryptocurrency and wallet. BitPay supports payments from over 100 of the most popular crypto wallets. Once the payment is made, BitPay will process the transaction and convert the cryptocurrency into the merchant's local currency. The funds will then be deposited directly into the merchant's bank account. BitPay also offers tools for managing and tracking payments, as well as invoicing and billing services. In addition to crypto payment processing for businesses, BitPay offers an array of personal crypto solutions to easily buy, store, swap and spend cryptocurrency. The BitPay Wallet is a self-custody wallet available on mobile and desktop designed for beginners and advanced crypto users alike. Offering industry-leading security, intuitive UI and advanced features, it is the #1 crypto wallet used for payments. Control all of your assets from one app.
Contact info
Piedmont Road Northeast 3423, 30305, Atlanta, United States
- bitpay.com
You should know
1.2
Bad
290 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Seems like a scam
Seems like a scam. No reply to emails or tickets. Money goes missing.
4 January 2022
Unprompted review
No customer service, do not share your data with them
No customer service, no responses to verification, no responses to the following support requests. Total waste of time. Do not share you details, I believe they're just harvesting data and not providing a service.
26 December 2021
Unprompted review
BITPAY IS PURELY SCAM SITE
BITPAY IS PURELY SCAM SITE! BEWARE FROM THEM
15 November 2021
Unprompted review
Waste of time.
5 November 2021
Unprompted review
I was paying anvoice to a third party…
I was paying anvoice to a third party and they recommended bitpay. I paid exactly what was asked and next thing i got a message saying the funds were being returned to me as there was not enough to cover the invoice. That was a week ago. They took abt 50$ and im still waiting. They sent an email yesterday with some story and they will pay it yesterday..still waiting. I cant get into the app and the emails get returned?? Really bad. Cananyone tell me how to reach them?? Tx
5 November 2021
Unprompted review
Appears not operational anymore
Sent documents for verification as a merchant. Over two weeks have passed, no reply whatsoever despite claiming that a review takes up to 5 days. Opened two tickets with support a week ago, no reply there as well.
12 October 2021
Unprompted review
"Lost all at Bitpay" is way to common of an occurrence
I was looking for a way of using some of my Mining income that I started doing to have extra money, and I only get $100 a month for forcing my PC to work 24 hours a day. So it is quite valuable to me, especially with Covid going on. I pretty much lost it all on Bitpay with nothing in return. After funding my Bitpay wallet for $3.95 in Fees from Atomic Wallet, Bitpay wanted over a $15 fee for a $20 Giftcard. When I tried to send my funds back to Atomic wallet, Bitpay wanted a $12 fee for sending $15. They notify MANY TIMES they get $0 of the fees, like as thoughb they do this for free... BS! 4 other wallets quoted me under $4 for the SAME transaction at the same Gas fees. The Exchange rates to Gwei are like 5 times higher than market rates. I'd think bad math.. but now it's obvious they're just bad humans.. So now I have a month of mining income literally held hostage by Bitpay, unable to spend it or transfer it anywhere due to the fees being near the same as the transaction amount. Amazingly, once they tried charging my $75 in fees for a $25 exchange! Take heed! My complaint is OVERLY common and not a weird one time bug or fluke.
6 October 2021
Unprompted review
Absolutely brutal
Absolutely brutal. Worst UI I've ever used.
Seems as though you can't even cash in if you're stocks are up.
16 September 2021
Unprompted review
Very slow refund!
I made a mistake and sent 0.01 less to pay for an invoice. Those guys just refused the payment and said they will refund it.
But instead of refunding it straight away, they said they will hold my coins for one or two business days!!!
Since today is Saturday, they will hold my money for almost 5 days!
I don’t recommend this company!
4 September 2021
Unprompted review
Asking for KYC to pay a BTC invoice???
Asking for KYC to pay a BTC invoice???
What's the point of using BTC ?
25 August 2021
Unprompted review
I have not used my BitPay account for…6 months
I have not used my BitPay account for about months and was going to add some BTC so I could use my BitPay MC debit but when I log into my BitPay account on my computer my login and password work fine, but all of my account information, wallet balance and transactions are gone. I get asked if I want to crate an account after I log in. No Customer support is available for BitPay so I can't even find out why my account information is gone. I can't trust a company that just removes my account information with no explanation or any way to reach them.
18 August 2021
Unprompted review
Tried this new company based in…
Tried this new company based in Florida. Cryptoccbank.com.
Simply platform with traditional interaction (live pers).
Exchange rate good. Got a card to use for online purchases right away till the physical card came.
6 August 2021
Unprompted review
They just bombard me with calls
They just bombard me with calls even though i have told them I am no longer interested in activating my account. What
24 June 2021
Unprompted review
Miner fees are exorbitant
Miner fees are exorbitant. Very high percentage to convert your crypto to USD and add to card. That is not free. Until they get a reasonable handle on Conversion from to 1% or 2% advise is not using their service.
10 June 2021
Unprompted review
Complete trash
Complete trash. How the hell is this company still alive? This crap is unusable.
27 May 2021
Unprompted review
bitpay alway give lower than the…
bitpay alway give lower than the exchange. transfer £100 they give you £60 the fees are disgusting
16 May 2021
Unprompted review
Bitpay don’t even deserve a star
Bitpay don’t even deserve a star, they just closed my account I registered and funded in 2017/18, I just tried to log in 2021 today to check I realized my account has been deleted, don’t deal with them.
14 May 2021
Unprompted review
SupportBitpay don’t care
Hi!,
I am very disappointed with the BitPay support for the reason I lost $5498.20 during my transaction with Binance Bitcoin wallet. I have emailed them all my files and I haven’t received any feedback. I feel like they don’t care about my concern!. I will not use BitPay anymore!! Very disappointed
10 May 2021
Unprompted review
Scam
At first I thougt, rediculous fees. Later I found out that it is impossible to get your money out.
7 May 2021
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.