Great company, love the app, easy to navigate. Shows previous orders. I tend to order the same stuff so just go to previous orders and select. Good pricing and delivers normally within 3-4 days. Been... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've used Bitiba in the past to order the food for our previous dog; when she passed away Bitiba were so sympathetic and understood my situation. I knew we would eventually have another dog so asked... See more
Company replied
My husband had always ordered Tolly dog's food from Bitiba . Once hubs became terminally ill he asked me to take over. Soon to be 11 yrs of age I saw no reason to change Tolly's food. Remember forget... See more
Company replied
I have never found Bibita to be anything other than 1st rate service. I have been using them for around 2 years, and orders that I place are delivered within 3 to 4 days. They have a large selection,... See more
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Company details
Written by the company
bitiba - your pet shop with pet supplies and pet products for cats, dog, birds and small animals in the UK. Dog supplies, cat supplies, dog food, cat food, dog chews, cat toys, bird cage, cages.
Contact info
United States
- bitiba.co.uk
4.2
Great
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Amazing company. Very happy.
The postage time is usually amazing but I didn't receive my last parcel. I contacted Bitiba who were amazing, the response time was incredible and a new order was sent out really quickly. Excellent communication. The range of dog treats is amazing and the prices are very competitive. I do wish more retailers did small, soft chews though as I have a 15 year old dog with 4 teeth. I would thoroughly recommend Bitiba (and have) to anyone.
21 November 2025
Unprompted review
Reply from Bitiba
Hello Michelle— sorry for the late response and for the parcel hiccup; glad the replacement and comms were spot on. We’ll also pass on your request for more small, soft chews for senior pups—thank you for recommending us.
Excellent service - good prices - prompt delivery
Excellent service - next day delivery - much cheaper than many other dog food suppliers
Easy to order and customer service is excellent - I would certainly highly recommend them
7 November 2025
Unprompted review
Reply from Bitiba
Cheers, Sandra— apologies for the delayed thanks. We’re chuffed next day delivery and keen prices hit the mark, and we truly appreciate the recommendation.
Bitiba good stock, poor delivery, customer service got there eventually
Bitiba are a good company with great choice. The 2 things that lets them down is their main delivery partner (evri). I have had refusal to deliver due to package weight, delivered to the completely wrong address and currently 3 days being told my parcel will be going out for delivery the next working day. The second thing is their poor customer service, 2 parcels undelivered by the same courier and the second replacement has now been sent by same company. I have asked for a different courier company to collect and deliver but have been told the computer choses the delivery partner. I have had the same issues previously and the almost automatically changed courier. Well done bitiba you have lost a customer.
Update.
Bitiba customer service has been in touch. They agreed that in this instance things haven't been as should be. Finally received the goods on the 3rd attempt. 2 parcels still missing because of evri. Refund issued for the inconvenience.
25 November 2025
Unprompted review
Reply from Bitiba
Hi Graeme,
Thank you so much for taking the time to share your feedback with us.
I’m truly sorry to hear about the repeated issues you’ve faced with delivery - I’ve checked and found your details in our system, but as we cannot assist you publicly on Trustpilot for privacy and security reasons, we’ll reach out to you via our official channels to follow up and ensure this is addressed properly.
Your comments about delivery reliability and customer service are extremely valuable, and I’ll make sure they’re shared internally as we continue working to improve both areas.
Thank you again for bringing this to our attention — I appreciate your patience and hope we can restore your confidence in our service.
Reply from Bitiba
Woof-derful to read— and sorry we’re late to say thank you, Ian. We appreciate your note on professional service.
The company need to protect goods
The company need to protect goods with appropriate packaging to prevent damage during delivery.
10 November 2025
Unprompted review
Reply from Bitiba
Hi Steve,
Thank you for sharing your feedback. I’m sorry to hear that your goods weren’t adequately protected during delivery, and I completely understand your concern.
I wasn’t able to locate your account details based on the information provided here, so I can’t check the specifics of your order from this platform. If you could kindly contact our customer care team via https://www.bitiba.co.uk/contact_form/ and reference your review, we’ll investigate what happened and make sure this is addressed.
Your comments about packaging are very valuable to us, and I’ll ensure they’re shared internally so we can improve how we protect items in transit.
Thank you again for bringing this to our attention — we hope to provide you with a better experience next time.
always delayed delivery
The orders are always delayed. Communication with the company is curt. Not really satisfactory.
22 November 2025
Unprompted review
Reply from Bitiba
Hi Johannah,
Thank you for sharing your experience with us. I’m really sorry to hear that your deliveries have been consistently delayed and that our communication came across as curt — that's actually what surprises me the most.
I wasn’t able to locate your account details based on the information provided here, so I can’t check the specifics of your orders from this platform. If you could kindly contact our customer care team via https://www.bitiba.co.uk/contact_form/ and reference your review, we’ll look into this promptly and do our best to improve your experience.
Your feedback is very important to us, and we’ll make sure it’s shared internally to help us improve both delivery reliability and communication.
Thank you again for bringing this to our attention — we hope to restore your confidence in our service.
Very fairly priced products
Very fairly priced products, have used them for years.
If any issues are raised ( Very rare ) this company acts immediately to make things right.
As for the delivery company EVRi they have been delivered parcels to me for years & never had one problem. 5 Stars from me for both of you.
22 November 2025
Unprompted review
Reply from Bitiba
Many thanks, and apologies for the slow acknowledgement, Petee. Great to hear you’ve had years of fair pricing and swift fixes—pleased the courier experience has been solid your side too.
The usual prompt and courteous delivery!
6 November 2025
Unprompted review
Reply from Bitiba
A quick note of thanks— and sorry for the late reply, Sid. Delighted the delivery remains prompt and courteous.
Got a pet...Get to Bitiba
Great prices, quick delivery & good Customer Service department
7 November 2025
Unprompted review
Reply from Bitiba
Ian— apologies for the delayed thanks. We’re glad the prices, delivery speed and customer service keep delivering for you.
My husband had always ordered Tolly's food …
My husband had always ordered Tolly dog's food from Bitiba . Once hubs became terminally ill he asked me to take over. Soon to be 11 yrs of age I saw no reason to change Tolly's food. Remember forgetting T's food on a four day trip away . Even though I bought James Well beloved food at the little supermarket it wasn't his usual kibble. Refusing to eat it I ended up cooking for him ! His favourite kibble comes via Bitiba. Of that we can be reassured . Always on time too
7 November 2025
Unprompted review
Reply from Bitiba
Hello Anne, we’re sorry for the late acknowledgement—and sending our very best to you and Tolly. It means a lot that you can rely on us for his favourite kibble and on time deliveries.
Reply from Bitiba
Thanks, Dave— and apologies for the slow reply. Pleased the price and delivery speed were on point.
Good prices and service
Very good prices and they dispatch same day. Quick to resolve courier issues too. Also generous discounts with their loyalty card, which fills up quickly if you're buying food on subscription. Seems to be the same company as zooplus, as everything arrives in a zooplus box
20 November 2025
Unprompted review
Reply from Bitiba
Appreciate this, Kate, and sorry for the late acknowledgement. Thank you for calling out same day dispatch, quick issue resolution and the loyalty savings.
Excellent website and products
Excellent website and products. Quick delivery too.
21 November 2025
Unprompted review
Reply from Bitiba
Many thanks— and apologies for the delayed reply. Great to hear the website works well, the products suit and delivery is quick.
It is always easy and hassle free to…
It is always easy and hassle free to order and the deliveries are always prompt with no issues at all.
Highly reconmended.
7 November 2025
Unprompted review
Reply from Bitiba
Hi V, sorry we’re late to say thanks. We’re delighted ordering is hassle free and deliveries stay prompt—really appreciate the recommendation.
I simply adore Bitiba…but I have one tiny request! 😹
Ordering from Bitiba is great and super quick, and the products are definitely cheaper than in the shops, my wallet and my pets are very happy! But if Bitiba ever wants to give something back to the community… may I kindly suggest a new distribution supplier?
Because trust me, no one — and I mean no one — wants to go treasure hunting for their parcel and to be scraping cat litter out of the delivery box like an archaeologist discovering ancient treasures. 😅
Still love you though, Bitiba!
5 November 2025
Unprompted review
Reply from Bitiba
Maria— apologies for the slow acknowledgement and the courier mess—thank you for sticking with us. We’ve passed your feedback to our fulfilment and delivery teams to keep improving.
Quick delivery and rewards
Quick delivery and rewards, what more can you ask for.
4 November 2025
Unprompted review
Reply from Bitiba
Thanks, Brian— and sorry for the late reply. Quick delivery and rewards are exactly what we aim for.
this food for dog is out for date i…
this food for dog is out for date i must puting to bin
16 November 2025
Unprompted review
Reply from Bitiba
Hi Miss Anna,
Thank you for sharing your feedback, and I’m very sorry for the delay in responding since your review.
I’m truly sorry to hear that the dog food you received was out of date which is very surprising . I’ve confirmed your details in our system, so I’ll make sure this is escalated through our support team to investigate and resolve this promptly.
Your feedback is very important to us, and we appreciate you bringing this to our attention. If you need immediate assistance, please feel free to reach out to our customer care team directly.
Great prices and fast delivery
I have a regular subscription for cat litter which is a lot cheaper than I can buy anywhere else. The notification of when the next order is due is timely and delivery is quick. I am really pleased with the service I receive.
6 November 2025
Unprompted review
Reply from Bitiba
Hello Janet, apologies for the delayed thanks. We’re pleased the subscription, reminders and quick deliveries make life easier—and at a better price.
Always good
Always good. And good prices , been using for many years, never any problems
17 November 2025
Unprompted review
Reply from Bitiba
Tom— sorry we’re late to reply, and thanks for being with us for many years. Delighted it’s always good value with no hassles.
I am a repeat customer bitiba's service…
I am a repeat customer bitiba's service is always great, only once my order was missing an item they refunded me the difference and apologised, which i found professional. Orders always arrive no more than 3 days after payment.
Always stock my cats favourite food at a reasonable price.
2 November 2025
Unprompted review
Reply from Bitiba
Mr Townhill— sorry for the slow reply, and thanks for your repeat custom. Glad we resolved the missing item swiftly and that favourites stay in stock with quick delivery.
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