Having three cats we look to save money on food and litter. Have used Bitiba for quite some time and find their prices far better than supermarkets and most online platforms. They have everything you... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Been a Bitiba customer for a few years now for my cat and they do a great variety of food, toys and beds for pets. Subscription service is reliable, efficient and reduces cost. A great company who tr... See more
Company replied
Great company, love the app, easy to navigate. Shows previous orders. I tend to order the same stuff so just go to previous orders and select. Good pricing and delivers normally within 3-4 days. Been... See more
Company replied
I've used Bitiba in the past to order the food for our previous dog; when she passed away Bitiba were so sympathetic and understood my situation. I knew we would eventually have another dog so asked... See more
Company replied
Company details
Written by the company
bitiba - your pet shop with pet supplies and pet products for cats, dog, birds and small animals in the UK. Dog supplies, cat supplies, dog food, cat food, dog chews, cat toys, bird cage, cages.
Contact info
United States
- bitiba.co.uk
4.2
Great
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It is always easy and hassle free to…
It is always easy and hassle free to order and the deliveries are always prompt with no issues at all.
Highly reconmended.
7 November 2025
Unprompted review
Reply from Bitiba
Hi V, sorry we’re late to say thanks. We’re delighted ordering is hassle free and deliveries stay prompt—really appreciate the recommendation.
Quick delivery and rewards
Quick delivery and rewards, what more can you ask for.
4 November 2025
Unprompted review
Reply from Bitiba
Thanks, Brian— and sorry for the late reply. Quick delivery and rewards are exactly what we aim for.
this food for dog is out for date i…
this food for dog is out for date i must puting to bin
16 November 2025
Unprompted review
Reply from Bitiba
Hi Miss Anna,
Thank you for sharing your feedback, and I’m very sorry for the delay in responding since your review.
I’m truly sorry to hear that the dog food you received was out of date which is very surprising . I’ve confirmed your details in our system, so I’ll make sure this is escalated through our support team to investigate and resolve this promptly.
Your feedback is very important to us, and we appreciate you bringing this to our attention. If you need immediate assistance, please feel free to reach out to our customer care team directly.
Great prices and fast delivery
I have a regular subscription for cat litter which is a lot cheaper than I can buy anywhere else. The notification of when the next order is due is timely and delivery is quick. I am really pleased with the service I receive.
6 November 2025
Unprompted review
Reply from Bitiba
Hello Janet, apologies for the delayed thanks. We’re pleased the subscription, reminders and quick deliveries make life easier—and at a better price.
Always good
Always good. And good prices , been using for many years, never any problems
17 November 2025
Unprompted review
Reply from Bitiba
Tom— sorry we’re late to reply, and thanks for being with us for many years. Delighted it’s always good value with no hassles.
I am a repeat customer bitiba's service…
I am a repeat customer bitiba's service is always great, only once my order was missing an item they refunded me the difference and apologised, which i found professional. Orders always arrive no more than 3 days after payment.
Always stock my cats favourite food at a reasonable price.
2 November 2025
Unprompted review
Reply from Bitiba
Mr Townhill— sorry for the slow reply, and thanks for your repeat custom. Glad we resolved the missing item swiftly and that favourites stay in stock with quick delivery.
Ordering fine but the delivery poor
Ordering was fine but the delivery poor.
Delivery driver stood parcel on its end and crushed everything to one end off the box, so boxes and bags inside were battered. Plus even though I was in he dumped the parcel at the door and never knocked.
31 October 2025
Unprompted review
Reply from Bitiba
Andrew, apologies for both the late acknowledgement and the poor handling at delivery. We’ve flagged this with the courier; if anything arrives battered again, please contact us and we’ll put it right.
Happy with service
Have ordered from this company for years, always happy with choice, value and service.
7 November 2025
Unprompted review
Reply from Bitiba
Pamela, apologies for the slow acknowledgement—and thank you for years of custom. We’re glad the choice, value and service continue to deliver.
Good products bad delivery service
Since using Evri the delivery has been awful. My recent parcel was sent back to Bitba after a week because they couldn’t find a courier to deliver the goods. Bitba itself has a good range of products it’s just a shame they use Evri.
24 October 2025
Unprompted review
Reply from Bitiba
Hi Irene,
Thank you very much for taking the time to share your feedback with us, and please accept our apologies for acknowledging it this late.
I am truly sorry to hear about the inconvenience you have experienced with your recent delivery – we completely understand how frustrating it must be when a parcel is returned after waiting for several days. While we are glad to know you appreciate our product range, we regret that the delivery service did not meet your expectations.
I was not able to retrieve your details in our system using the information provided here, and as we cannot assist you publicly on Trustpilot for privacy and security reasons, could I kindly ask you to follow up on any communication you might have had with our support team, mentioning your Trustpilot review so that we can correctly prioritise your query and investigate further?
Alternatively, you can raise a new query here: https://www.bitiba.co.uk/contact_form/.
Thank you again for bringing this to our attention – we appreciate your patience and hope to rectify things for you.
Reply from Bitiba
Hi Heidi, sorry we’re late to say thanks. Chuffed the selection, pricing and delivery speed hit the spot.
burst open and smashed
All the internal boxes and one of the bags of cat food were burst open and smashed to bits, this happens now with every order. I reported this last time and was told I'd get a credit on my account, this never happened. On top of this the prices are no better the the supermarkets, There's no reason for me to shop here anymore.
23 October 2025
Unprompted review
Reply from Bitiba
Hi James,
Thank you very much for taking the time to share your feedback with us, and please accept our sincerest apologies for acknowledging it this late.
I am truly sorry to hear about the condition in which your recent orders arrived and the disappointment regarding the credit you were promised – that is absolutely not the experience we want for our customers.
As I believe I have found your details in our system, and since we are not able to assist you publicly on this platform for privacy and security reasons, we will reach out to you via our official channels to follow up on this matter and ensure we rectify things for you.
For future reference, might I kindly ask you to always try and get in touch with our support team via https://www.bitiba.co.uk/contact_form/ – that is the best, in fact the only, way to allow us to assist you promptly.
Thank you again for bringing this to our attention – we appreciate your patience and look forward to resolving this for you.
Ive been buying from Bitiba for some…
Ive been buying from Bitiba for some years now!! Excellent service and fast delivery, my dogs love the Royal Canin dried food.
Competitively priced and great to deal with.
Thank you 🙏
6 November 2025
Unprompted review
Reply from Bitiba
Warm thanks— and apologies for the delayed reply. We’re delighted your dogs love the Royal Canin and that service and delivery stay consistently strong.
Undelivered due to damage both times
I ordered cat food from Bitiba twice, and both times after non-delivery I had to chase the delivery company and Bitiba only to find out both times the package was damaged beyond repair and undeliverable. The first time I thought it was probably just bad luck, but two in a row seems like something is not working. Bitiba refunded me quickly once I had found out the problem, but it was a waste of my time and a poor business model.
5 November 2025
Unprompted review
Reply from Bitiba
Hi Claire,
Thank you very much for taking the time to share your feedback with us, and please accept our apologies for acknowledging it this late.
I am truly sorry to hear about the inconvenience you have experienced with your recent orders – two consecutive issues with damaged packages is absolutely not the experience we want for our customers.
While I’m glad to hear that your refunds were processed promptly, we completely understand how frustrating it must have been to spend time chasing updates.
As I believe I have found your details in our system, and since we are not able to assist you publicly on this platform for privacy and security reasons, we will reach out to you via our official channels to follow up on this matter.
Thank you again for bringing this to our attention.
I buy the same on a 4 weekly…
I buy the same on a 4 weekly subscription so I get my two pups 2 large bags of kibble delivered to my door a nd placed inside so no struggling for me! Always arrives in perfect condition at a competitive price plus a saving for buying by subscription! Win win!!
7 October 2025
Unprompted review
Reply from Bitiba
Omagh— sorry for the late acknowledgement. Brilliant that the 4 weekly subscription, in door delivery and pricing make it a win win for you and your pups.
Customer Services unresponsive to damaged goods, but got there in the end!
Order number: 416374263
My order containing cat food looked like it had been run over by the delivery van, or thrown from the top of a building. I reported it on the 29th October (and follow-on emails sent) and despite auto replies stating I'd receive a response witnin 24 hours, here I am almost a week later with absolutely no feedback.
If I don't receive a response by 5th November 2025 I will be disupting the charge with my credit card company and obtain a full refund.
EDIT
After responding to the Trustpilot review Melody resolved the problem to my satisfaction. The moral of the story is avoid Evri!
28 October 2025
Unprompted review
Reply from Bitiba
Hi Peter,
Thank you very much for taking the time to share your feedback with us, and please accept our sincerest apologies for acknowledging it this late.
I am truly sorry to hear about the condition in which your order arrived and the lack of response after you reported the issue – I find that very surprising as we are very prompt with our assistance and we will of course investigate on what might have happened there.
Thank you very much for sharing your order ID with us here - I have found your details in our system, and since we are not able to assist you publicly on this platform for privacy and security reasons, we will reach out to you via our official channels to follow up on this matter.
For future reference, might I kindly ask you to always try and get in touch with our support team via https://www.bitiba.co.uk/contact_form/ – that is the best, in fact the only, way to allow us to assist you promptly.
Thank you again for bringing this to our attention – we appreciate your patience and look forward to resolving this for you.
Good
Good
Packaging excessive maybe reconsider how you deliver the cans huge box half empty just full of paper
3 November 2025
Unprompted review
Reply from Bitiba
Thanks for the candid feedback— and apologies for the slow reply, J. We’re reviewing packaging to reduce excess filler while keeping items protected.
Highly recommended service
I have been using this supplier monthly over the last year and every order so far has been exactly the items I have ordered in the right quantities and reasonably well packaged. Promptly dispatched and delivered quickly via courier. I purchase mainly food and treats for my diabetic cat and so far Bitiba has delivered them promptly at a competitive price. I even found a couple of excellent items available on their website that I could not find elsewhere, finding sugar free cat treats is challenging and so far my cat is very happy with the service. Highly recommended service.
18 October 2025
Unprompted review
Reply from Bitiba
JB, sorry we’re late to reply—and thank you for trusting us with your diabetic cat’s needs. We’re pleased the orders arrive exactly as placed, promptly and at a competitive price (and that those sugar free treats are a hit).
Great service ordered 3 days ago came…
Great service ordered 3 days ago came today dhl said zooplus on box .would defo use again
30 October 2025
Unprompted review
Swift delivery
Swift delivery. Helpful driver. Well packed product enjoyed by dogs. Very pleased. Thanks
24 October 2025
Unprompted review
Delivery cancelled 4 time
Delivery cancelled 4 time. Reordered. Lost by courier twice. Customer service kept offering refund. Didn’t want that as can’t buy on high street. Difficulty finding complaints phone number.
30 October 2025
Unprompted review
Reply from Bitiba
Hi Tania,
Thank you very much for taking the time to share your feedback with us and I am so sorry for our slow acknowledgement here.
Please, accept our apologies for the inconvenience you have experienced with your order, as you kindly reported, and, as I believe i have found your details in our system, I can see that you have been in conversation with our support team which is great - If you have not received a response that meets your expectations, please, if you could very kindly follow up on that, mentioning your Trustpilot review so that we can correctly prioritise it, and we will further investigate for you.
Alternatively, you can raise a new query here https://www.bitiba.co.uk/contact_form/ where you can also find our contact telephone number.
Thank you.
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