When I called today for support I was really impressed with the customer service! Abigail was articulate, calm and willing to help me out in whatever way she could. My issue was resolved in about 5... See more
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Michelle noted my problems trying to take cash distributions from both my IRA and Cash account at the same time and said she will bring them to managements attention. A year after opening my cash acc... See more
Company replied
I recently worked with Ana and Rhianna on a time sensitive need for a distribution. Both of these ladies went above and beyond to provide excellent service to me. They treated me with genuine care alw... See more
Company replied
Abigail was very pleasant and helpful in explaining the withdrawal process, and helping me find where that is on the website. She assured me that the website is being upgraded to make thins easier to... See more
Company replied
Company details
Written by the company
Bitcoin IRA is the world's first, largest and most secure* crypto IRA platform that allows customers to purchase Bitcoin and other digital assets for their retirement accounts using a 24/7 self-trading platform. Since 2016, Bitcoin IRA has processed over $2 billion in transactions, onboarded more than 170,000 users, and received more than 3,500 5-star customer reviews. Bitcoin IRA has been featured extensively in the media, with coverage in Forbes Magazine, CNBC, and The Wall Street Journal, among other major publications.
Contact info
7336 W. Post Rd. #111, 89113, Las Vegas, United States
- 877-936-7175
- support@bitcoinira.com
- bitcoinira.com
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Joelle helped me pass important…
Joelle helped me pass important information along. Thanks!

Reply from Bitcoin IRA
Michelle noted my problems trying to…
Michelle noted my problems trying to take cash distributions from both my IRA and Cash account at the same time and said she will bring them to managements attention. A year after opening my cash account, I still can't find any informaton on the function and use of cash accounts on your website.
She also saw my problems trying to confirm I was who I said I was, and she got permision to use a different solution to get one of my distribuutions coming. I may go through the same problems with the other distribution today.

Reply from Bitcoin IRA
Great customer service
Each individual BitcoinIRA customer agents in my experience has provided knowlegeable, excellent customer service - they really do care about each customer. They have an excellent product offering with top notch security practices and easy to use user interfaces.

Reply from Bitcoin IRA
Jacob was professional and courteous
Jacob McMillian was professional and courteous as he answered our questions about beneficiaries.

Reply from Bitcoin IRA
Great customer experience - fast, smart, joyful!
I've just found that every customer service call I've had was fast, to the point, helpful and your team is able to resolve quickly.

Reply from Bitcoin IRA
John helped us all the way.
We've been making some changes with our account. John was extremely helpful at getting this finished for us. He was very helpful and kept an eye on the process calling us back when needed to confirm things. Thanks so much.

Reply from Bitcoin IRA
I’m a patient customer and understand…
I’m a patient customer and understand some things take time so a week plus to complete an ACH distribution is much better than the previous month plus. Thanks to Lucas Sarcona.

Reply from Bitcoin IRA
Explaining the Distribution Process
I had many questions relating to the distribution process. John was able to answer all of my questions and walk me through the process so I could successfully complete the process. I cannot compliment John enough about helping me complete the process.

Reply from Bitcoin IRA
she was able to resolve my issue really…
she was able to resolve my issue really quickly.

Reply from Bitcoin IRA
Pleasant interaction with a…
Pleasant interaction with a knowledgeable representative who was able to answer all my questions and guide me in action.

Reply from Bitcoin IRA
Easy to contact
Aliyah Jackson was very helpful in guiding me through the process.

Reply from Bitcoin IRA
Ana quickly helped me
Ana quickly helped me. After identity verification, she quickly found my bank's wire routing number and responded to Digital Trust for me.

Reply from Bitcoin IRA
Matthew
Matthew , is always helpful and a pleasure to deal with . Always helpful

Reply from Bitcoin IRA
Short wait time for rep
Short wait time for rep, Ana was helpful, knew what I needed, and provided it promptly, as well as confirming I was all set and whether I needed any additional assistance.

Reply from Bitcoin IRA
It was simple to get through the…
It was simple to get through the initial menu and reach someone who could address my concern. The person who worked with me, Ana Henry, didn't give up on the issue until we both understood completely what the issue was.

Reply from Bitcoin IRA
Always feel as Bitcoin IRA has my back
Always feel as Bitcoin IRA has my back. John is reliable and professional with responding to my questions. Thank you for your patience and thorough explanations! Very much appreciated!
Denise

Reply from Bitcoin IRA
Ana Henry at Digital Trust was friendly…
Ana Henry at Digital Trust was friendly and accommodative - very helpful!

Reply from Bitcoin IRA
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