When I called today for support I was really impressed with the customer service! Abigail was articulate, calm and willing to help me out in whatever way she could. My issue was resolved in about 5... See more
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Michelle noted my problems trying to take cash distributions from both my IRA and Cash account at the same time and said she will bring them to managements attention. A year after opening my cash acc... See more
Company replied
I recently worked with Ana and Rhianna on a time sensitive need for a distribution. Both of these ladies went above and beyond to provide excellent service to me. They treated me with genuine care alw... See more
Company replied
Abigail was very pleasant and helpful in explaining the withdrawal process, and helping me find where that is on the website. She assured me that the website is being upgraded to make thins easier to... See more
Company replied
Company details
Written by the company
Bitcoin IRA is the world's first, largest and most secure* crypto IRA platform that allows customers to purchase Bitcoin and other digital assets for their retirement accounts using a 24/7 self-trading platform. Since 2016, Bitcoin IRA has processed over $2 billion in transactions, onboarded more than 170,000 users, and received more than 3,500 5-star customer reviews. Bitcoin IRA has been featured extensively in the media, with coverage in Forbes Magazine, CNBC, and The Wall Street Journal, among other major publications.
Contact info
7336 W. Post Rd. #111, 89113, Las Vegas, United States
- 877-936-7175
- support@bitcoinira.com
- bitcoinira.com
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Abi was most helpfull
Abi was most helpfull. I felt that it was time well spent. She listened to my questions and answered with thoughtful clarity.
Thank you Abi Much Appreciated
Paul
Excellent Customer Support - Timely!
When I called today for support I was really impressed with the customer service! Abigail was articulate, calm and willing to help me out in whatever way she could. My issue was resolved in about 5 minutes. She also got to the root cause of what was happening with my account and offered solutions. After spending over an hour today stuck in a loop with my insurance company this morning, my experience with Bitcoin IRA was nothing short of fantastic! Thank you!
Abigail was very helpful
Abigail was very helpful and efficient.... thx!
The rep was superb in answering my…
The rep was superb in answering my questions with clarity and care!
As usual Fred was very helpful!
Joelle is like the ideal Customer Service Rep
Joelle was like Super helpful/terrific in walking me through the entire process on the app after the Two ID verification, which is also excellent. She really knows her job, hopefully BitcoinIRA.com can at least give her a $1,000.00 bonus for her knowledge, Customer Service Skills & abilities, she really is understanding and just outstanding at her job!!!
Abigail was very pleasant and helpful…
Abigail was very pleasant and helpful in explaining the withdrawal process, and helping me find where that is on the website. She assured me that the website is being upgraded to make thins easier to find, too.

Reply from Bitcoin IRA
Listened carefully to my request and…
Listened carefully to my request and promptly directed me to the proper resource to address my questions. Thank you.

Reply from Bitcoin IRA
I was in need of a beneficiary change
I was in need of a beneficiary change. I worked with Ana Henry who assisted me in making the needed changes changes. With her help, the process went seamlessly.

Reply from Bitcoin IRA
Great service that helped me resolve my…
Great service that helped me resolve my issue, Thanks

Reply from Bitcoin IRA
Abigail R.
Abi, from Bitcoin IRA, was great! She was friendly, professional and courteous. She was able to handle my request immediately.

Reply from Bitcoin IRA
My representative Lucas was very professional
My representative Lucas was very professional and knowledgable in helping with my withdrawal. The call was quick and I received all the information I needed.

Reply from Bitcoin IRA
Helpful and patient
John Lutes was incredibly helpful and patient while he helped me complete my transaction

Reply from Bitcoin IRA
Lucas was awesome!
Lucas answered all my questions professionally and with a lot of patience:) I have been with Bitcoin IRA since 2018 and think they have excellent service and security around my assets.

Reply from Bitcoin IRA
Abbie was very helpful
Abbie was very helpful in responding to my queries. She was understanding of my situation and did all she could to get me the help and results I was seeking.

Reply from Bitcoin IRA
Lucas
Lucas, took me through every step that i needed on, to get what i needed. thanks you

Reply from Bitcoin IRA
Joelle, outstanding customer service
Joelle went above and beyond to answer all my questions, help me with technical issues I has having trouble with, ensure that the transaction I was doing was completed correctly and called me back days later to confirm everything was resolved to my satisfaction. Thank you Bitcoin IRA for having representatives as helpful and professional as Joelle.

Reply from Bitcoin IRA
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