I order every month online with superb service. I relocated from Birmingham to Devon but didn't want to give up my favourite vape shop, so I didn't 😁
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We always use Bitsandpieces Vape for our online orders of Vape Juice. Really wide variety of flavours, very reasonable prices and super quick delivery. Great service all round and have never messed u... See more
Company replied
Outstanding! I was looking urgently for a rather strange item, which, it seemed, was out of stock pretty much everywhere. One place that seemed to have it turned out not to and although they took... See more
Found everything I needed for my first "pod" vape on the website. Information generally clear for a "newbie", but had to look at other sites for explanation of some terminology. Delivered when expecte... See more
Company replied
Company details
Written by the company
BitandPieces Vape is a trusted and experienced vape electronic cigarette specialist retailer based in Birmingham, West Midlands. Visit us or shop online with next day delivery available.
Contact info
Bristol Road South 1682, B459TZ, birmingham, United Kingdom
- 01214577951
- customerservices@bitandpiecesvape.co.uk
- bitandpiecesvape.co.uk
4.8
Excellent
337 reviews
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Brilliant site hassle free and great…
Brilliant site hassle free and great updates on delivery. And cheaper than my local vape shop so will definitely use again
28 September 2023
Reply from Bitandpieces Vape
Thank you, Patrick! We're thrilled to hear about your positive experience. Looking forward to providing you with more affordable options in the future!
Reply from Bitandpieces Vape
Dear John,
We're thrilled to hear you enjoyed our service and found our pricing brilliant. Thanks for your great feedback!
Best,
The Team
Reply from Bitandpieces Vape
Dear Louise, we're delighted to hear about your positive experience with our speedy delivery. Thank you for taking the time to share your feedback!
Easy ordering and fast delivery.
31 August 2023
Reply from Bitandpieces Vape
Dear Margaret, thank you for your positive feedback. We're glad you found our ordering process easy and delivery fast. Enjoy your purchase!
All good thanks
29 August 2023
Reply from Bitandpieces Vape
Thank you for your positive feedback, Vincent! We're thrilled to hear you're pleased with our services.
Excellent company Bitandpieces
Excellent company Bitandpieces. Fantastic customer service. Highly recommended. Keep up the good work guys.
26 July 2023
Reply from Bitandpieces Vape
Thank you for your recommendation and praise, Mr. Chopra! We're thrilled to keep providing excellent service for you.
Great service speedy delivery thank you
26 July 2023
Reply from Bitandpieces Vape
Dear Donna, we're thrilled to hear that you had a positive experience with our speedy delivery. Thanks for choosing us. Your appreciation means a lot!
Only place that had my coils in stock
Only place that had my coils in stock. And came within days. 👍🏻
28 June 2023
Reply from Bitandpieces Vape
Hi Peter, we’re thrilled we could provide you with your coils promptly! Thanks for choosing us.
Very efficient
28 June 2023
Reply from Bitandpieces Vape
Dear Susan,
Thank you for your positive feedback. We constantly strive to enhance efficiency. We're delighted to have met your expectations.
Reply from Bitandpieces Vape
Dear Colin, we're glad to hear that you are pleased with our service. Thank you for choosing us and we'll continue to strive for excellence!
Thoroughly recommend
Very quick from ordering to delivery.
Great prices too.
I had a problem with my rechargeable vape not charging so I contacted Bitandpieces and they were brilliant. I had to return the faulty item and once they received it they sent me out a new one, no hassle at all.
Great service 👏
27 June 2023
Reply from Bitandpieces Vape
Dear Mandy, we appreciate your kind words! Our team always strives to deliver excellent service & ensure customer satisfaction. Thank you for recommending us!
Fast delivery great service..
25 June 2023
Reply from Bitandpieces Vape
Dear Robert, we're thrilled to hear about your positive experience with our fast delivery and service! Thank you for taking the time to share your feedback with us.
Poor customer service and courier
I purchased a couple of 5ml pods for the new Vaporesso Luxe XR a couple of weeks back and still not received anything. I have emailed Bitandpeices Vape about this issue and I have had no reply. Really poor customer service and as for Evri as a courier service 🙄 waste of time as this is not the first time with issues with this company.
Ive been left very disappointed as any other vape service I have had used I have not had any issues with. Maybe due to using a decent courier service.
30 May 2023
Reply from Bitandpieces Vape
Hi Paul, we apologize for the inconvenience. Please contact our customer service team at customerservices@bitandpiecesvape.co.uk so we can help you with this issue.
We have not record of you been in contact please check and there is not previous orders with our selfs.
Please contact our customer service team for any help
Bitandpieces Vape Team
Efficient service 👍
28 May 2023
Reply from Bitandpieces Vape
Dear Robert, we're thrilled to hear that you were pleased with our service. Your satisfaction remains our priority. Thank you for your feedback!
parcel did not arrive
26 May 2023
Reply from Bitandpieces Vape
Dear Debbie, we apologize for the inconvenience. Please reach out to our customer service team who'd be happy to assist with your parcel issue.
No responsibility for the products they sell
I purchased a vape mod, that coincidentally became faulty two weeks after the warranty period.
When I raised this issue with them, the costumer service was polite in manners, but unwilling to take any responsibility for this and didn't even offer as much as a voucher.
After their response below I contacted them again, and they didn't even bother to respond, it's been 3 weeks.
7 June 2023
Unprompted review
Reply from Bitandpieces Vape
Dear Fruzsina, we're sorry to hear about your experience. Please get in touch with our customer service again to find a suitable solution to this issue.
Great offers and fast delivery
Great offers and fast delivery. None of the vapes were faulty (had issues with this from another site), all worked perfectly.
31 May 2023
Reply from Bitandpieces Vape
Dear Josephine, we're thrilled to hear about your positive experience with our offers and fast delivery. We're committed to providing top-notch products. Thank you for your support!
Reply from Bitandpieces Vape
Dear Tracy,
Thanks for your warm words! We're thrilled to hear you appreciated our speedy delivery.
Best, [Your Company]
Amazing thank you
29 May 2023
Reply from Bitandpieces Vape
Dear Becky, we're thrilled to hear your positive feedback! Thank you for your amazing words. Here for you anytime!
Very good company and have great…
Very good company and have great products at very competitive prices,its been a pleasure using your service and shall again in the future 5*
29 May 2023
Reply from Bitandpieces Vape
Dear Keiron, thank you for your positive feedback. We're glad you enjoyed our services and products. Looking forward to serving you again in the future.
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