I order every month online with superb service. I relocated from Birmingham to Devon but didn't want to give up my favourite vape shop, so I didn't 😁
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We always use Bitsandpieces Vape for our online orders of Vape Juice. Really wide variety of flavours, very reasonable prices and super quick delivery. Great service all round and have never messed u... See more
Company replied
Outstanding! I was looking urgently for a rather strange item, which, it seemed, was out of stock pretty much everywhere. One place that seemed to have it turned out not to and although they took... See more
Found everything I needed for my first "pod" vape on the website. Information generally clear for a "newbie", but had to look at other sites for explanation of some terminology. Delivered when expecte... See more
Company replied
Company details
Written by the company
BitandPieces Vape is a trusted and experienced vape electronic cigarette specialist retailer based in Birmingham, West Midlands. Visit us or shop online with next day delivery available.
Contact info
Bristol Road South 1682, B459TZ, birmingham, United Kingdom
- 01214577951
- customerservices@bitandpiecesvape.co.uk
- bitandpiecesvape.co.uk
4.8
Excellent
337 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always quick delivery,competitive…
Always quick delivery,competitive prices and excellent customer service.
26 February 2024
Reply from Bitandpieces Vape
Dear Sally,
Thank you for your kind words! We're thrilled to hear that you're pleased with our speedy delivery and customer service.
Reply from Bitandpieces Vape
Dear Jason, your wonderful feedback made our day! We're thrilled to know you appreciated our service and fast shipping. Looking forward to serving you again.
We always use Bitsandpieces Vape!
We always use Bitsandpieces Vape for our online orders of Vape Juice. Really wide variety of flavours, very reasonable prices and super quick delivery. Great service all round and have never messed up!
And on the rare occasions we’re near one of their physical stores the staff are super helpful and friendly!
1 January 2024
Reply from Bitandpieces Vape
Dear Sue,
Thank you for your ongoing support and splendid feedback. We're glad you enjoy our range, prices and our team's service. Looking forward to serving you again soon!
Best,
Your Bitsandpieces Vape Team
An online store that delivers on the integrity it promises
Good product range, accurate descriptions to help with purchases, fair prices and fast shipping!
29 December 2023
Reply from Bitandpieces Vape
Dear Satisfied male, thank you for your great feedback! We're thrilled you appreciated our product range, descriptions, pricing, and speed of shipping. We look forward to serving you again.
Reply from Bitandpieces Vape
Dear Dave,
Thanks for your feedback! We're delighted to hear you enjoyed our selection and delivery service! We aim to provide the best experience possible.
Super fast service
Super fast service! I have ordered from this company twice now and both times my orders have been dispatched on the same day. Definitely recommend!
27 December 2023
Reply from Bitandpieces Vape
Dear Charlie, thanks for your kind words! We're delighted to hear about your positive experience with our fast service. We look forward to serving you again soon!
Reply from Bitandpieces Vape
Dear Thomas,
We're delighted to hear about your positive experience with our seamless ordering and fast delivery. Thank you for sharing!
Faulty vape, poor customer service
I contacted them about faulty vape that I purchased, now further response or replacement. First and last time I would use them.
1 December 2023
Reply from Bitandpieces Vape
Dear Mani, we sincerely apologize for the inconvenience. Our customer service would be happy to assist you further and resolve the issue. Please reach out to us again.
Good customer service and delivery time
Delivered my vapes very quickly and a really good price too. Thank you!
11 December 2023
Unprompted review
Reply from Bitandpieces Vape
Dear Lucia, we're thrilled you're satisfied with our service and delivery time. We value your trust and look forward to serving you again. Thank you!
Quick delivery excellent product
1 December 2023
Reply from Bitandpieces Vape
Dear Ian,
Thank you for your positive feedback. We're glad to hear that the delivery and product met your expectations!
Best,
The Team
They deliver what I ordered effectively…
They deliver what I ordered effectively and at a good price and have done so consistently for over a year.
30 November 2023
Reply from Bitandpieces Vape
Dear Harry, we're thrilled to hear about your positive experience with our service. Your satisfaction is our top priority! Thank you for being a loyal customer over the past year.
Great service as always
28 November 2023
Reply from Bitandpieces Vape
Dear Lyn, thank you for your kind words. We're delighted to hear that you had a great experience with our service. We value your loyalty.
Always get my items from these guys
Always get my items from these guys. Easy to get what you want & ship out so quick. Always impressed & will always come back. Also great value & good quality vapes. Me & my daughter love the vapes we have. The best we’ve had. Defo worth shopping here.
26 November 2023
Reply from Bitandpieces Vape
Dear Customer, thank you for your loyalty and positive feedback. We're thrilled to hear you enjoy our quick shipping, good quality and value. We appreciate your continued support and look forward to serving you again.
Reply from Bitandpieces Vape
Dear Mars B,
We're thrilled to know our delivery speed exceeded your expectations! Thank you for your kind words. We're here to keep you happy!
Great vape oil good service great…
Great vape oil good service great choice of flavours.
1 November 2023
Reply from Bitandpieces Vape
Hi Conor, thank you for your kind words! We're thrilled you're enjoying our vape Eliquid and service. We pride ourselves on our variety of flavors!
I had a problem with delivery of my…
I had a problem with delivery of my parcel from Royal mail.I e-mailed bits and pieces they responded straight away and sorted the problem out promptly.excellent service would definitely recommend 👍
30 October 2023
Reply from Bitandpieces Vape
Dear Maria,
We appreciate your kind words! We strive for superior customer service and are delighted we could assist you promptly. Thank you for recommending us!
Best,
Your Support Team
Great tasting flavours
Prompt and fast dispatch and delivery with no fuss and bother. The two flavours that I get the raspberry and strawberry sherbet taste great. Prices are really reasonable, so why go anywhere else.
31 October 2023
Reply from Bitandpieces Vape
Dear Lesley, we're thrilled you enjoyed the raspberry and strawberry sherbet flavours and our prompt service. We work hard to deliver great value. Thank you for your support!
Had an issue recently but it was…
Had an issue recently but it was resolved within 24 hours.
Fast delivery and great response from my last order
30 September 2023
Reply from Bitandpieces Vape
Dear Martin,
We're glad we could resolve your issue swiftly. Thank you for your kind words about our services. Your satisfaction is our number one priority!
Reply from Bitandpieces Vape
Dear Paul, thank you for your positive feedback! We are delighted to hear you're satisfied with both our product and service. Best Regards.
Excellent price and prompt delivery
Excellent price and prompt delivery. Can't be faulted. 5 stars!
29 September 2023
Reply from Bitandpieces Vape
Dear Keith, we're thrilled to hear about your positive experience with our prompt delivery and pricing. We strive for excellence! Thank you for your feedback.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.