Biscuit Boutique Reviews 

1,493
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Looking at 42 reviews, most reviewers were somewhat happy with their experience overall. Many consumers frequently report that their pre-ordered items and holiday gifts have not arrived despite payments being successfully processed by the business. Reviewers also state that customer support is completely unresponsive, leaving many people dealing with ignored emails and incorrect phone numbers. Though some customers noted they had successful orders with the company in the past, recent transactions have unfortunately resulted in missing deliveries. As a result of these persistent service issues, several frustrated individuals had to contact their banks or credit card providers to secure a full refund.

What people talk about most

Order

Customers consistently note negative experiences with order, highlighting that pre-paid Christmas and... See more

Delivery service

Reviewers mention negative feedback about delivery service, noting that many orders placed months in advance... See more

Response time

People report widespread dissatisfaction regarding response times, noting a complete lack of communication... See more

Customer communications

Customers had negative experiences with customer communications, expressing deep frustration over a total... See more

Refund

Consumers find refund experiences to be a major disappointment, consistently reporting a lack of... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Ordered biscuits on 2 September 2026 for delivery on 16 December 2025. Received generic email on 5 December 2025 stating they were having production problems and replied that I wanted a refund if goo... See more

Rated 1 out of 5 stars

Do not use this company . I did not receive the biscuits and raised 5 complaints - 4 weeks no response . I like many customers here had to get a refund via the bank . I also tried using the phone... See more

Rated 1 out of 5 stars

I ordered Biscuits on 17th Oct, earliest delivery was for 14th Nov costing £23.40, you would think that would be enough time for the delivery to arrive but still nothing, it is now 1st Dec, I have se... See more


Company details

  1. Chocolate Artisan
  2. Candy Store
  3. Chocolate Factory
  4. Confectionery
  5. Corporate Gift Supplier
  6. Gift Shop

Written by the company

Biscuit Boutique provides a unique and beautiful experience, making them leaders in the luxury confectionery market – the perfect gift for the hungry aesthete!


Contact info

3.1

Average

TrustScore 3 out of 5

1K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.1

All reviews

(1,493)

36 reviews in the last 12 months

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Rated 1 out of 5 stars

Rip off Con

This was a gift for my wife and have to say i have not felt more embarassed and ripped off to have given these.
They are not at all unique and are nothing more than lotus biscoff with some icing over them.
This is a complete rip off for the price as you can buy a pack of lotus biscoff for a pound!
I have bought from them many times and never have i seen this.
Save your money as £20 for 8 lotus biscoff biscuits is not good.

14 February 2025
Unprompted review
Rated 5 out of 5 stars

The presentation makes this gift…

The presentation makes this gift special from the box to opening the box.

The biscuits have such beautiful designs and makes it special

Not to mention the biscuits are delicious

The only think that I feel and this is only my opinion the gift message you add could be on a nicer piece of paper as only white and does not go in with the quality of the presentation box and biscuits

But over all I would recommend

13 February 2025
Unprompted review
Rated 5 out of 5 stars

Beautifully decorated and delicious…

Beautifully decorated and delicious biscuits in fabulous presentation box. Birthday gift for a friend who was so impressed she sent me a video of the box, and even saved me a biscuit!

11 January 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful but small

These make a beautiful gift. The packaging is opulent and the biscuits are amazing, beautifully decorated and very tasty. However, I was disappointed in the size of the biscuits, I think for the cost, they could be a little larger.

16 January 2025
Unprompted review
Rated 5 out of 5 stars

Delightful biscuits

Prompt delivery, and absolutely beautiful biscuits. Everyone that I have bought them for have commented on how delicious they were, as well as being little works of art. Something a bit unusual for a special occasion.

14 February 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic products

Fantastic products, made with care and passion, adorable, classy & high quality gifts for every occasion! Highly recommend!!!

14 February 2025
Unprompted review
Rated 5 out of 5 stars

Repeat Customer!

I’ve ordered a number of times from Biscuit Boutique and everyone has been delighted with their biscuit gifts. I’d like to see a few selections that aren’t birthday related and maybe generic congratulations options as I recently sent out 2 gifts for new home and engagement. I do however prefer sending these beautiful biscuits to flowers.

7 February 2025
Unprompted review
Rated 5 out of 5 stars

Perfect gifts and for myself!

Well, I’ve been a customer since Christmas 2023, always buying these biscuits as gifts for family and friends. I’ve finally bought some for my daughter and I and we’re so glad I have! They’re absolutely beautiful to look at and taste divine. They’re presented beautifully in very good qualiity, classy boxes. I find the company good to deal with, keeping me updated with the status of my purchase regularly. They’ve always been delivered on the date requested which is an absolute bonus, as that doesn’t happen frequently enough with other businesses!
I will definitely be purchasing again - my mothers’ birthday is soon!

14 February 2025
Unprompted review
Rated 5 out of 5 stars

Makes a real difference to the occasion.

Makes a difference. Biscuit Boutique offers some excellent designs with a range of styles that can be chosen to suit the receiver. We have had these for Christmas and Valentines Day, and the trend will no doubt continue. Although, it's a bit of a toss-up whether to eat them or add to the growing collection now on display

14 February 2025
Unprompted review

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