Biscuit Boutique Reviews 

1,493
TrustScore 3 out of 5

3.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 42 reviews, most reviewers were somewhat happy with their experience overall. Many consumers frequently report that their pre-ordered items and holiday gifts have not arrived despite payments being successfully processed by the business. Reviewers also state that customer support is completely unresponsive, leaving many people dealing with ignored emails and incorrect phone numbers. Though some customers noted they had successful orders with the company in the past, recent transactions have unfortunately resulted in missing deliveries. As a result of these persistent service issues, several frustrated individuals had to contact their banks or credit card providers to secure a full refund.

What people talk about most

Order

Customers consistently note negative experiences with order, highlighting that pre-paid Christmas and... See more

Delivery service

Reviewers mention negative feedback about delivery service, noting that many orders placed months in advance... See more

Response time

People report widespread dissatisfaction regarding response times, noting a complete lack of communication... See more

Customer communications

Customers had negative experiences with customer communications, expressing deep frustration over a total... See more

Refund

Consumers find refund experiences to be a major disappointment, consistently reporting a lack of... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Ordered biscuits on 2 September 2026 for delivery on 16 December 2025. Received generic email on 5 December 2025 stating they were having production problems and replied that I wanted a refund if goo... See more

Rated 1 out of 5 stars

Do not use this company . I did not receive the biscuits and raised 5 complaints - 4 weeks no response . I like many customers here had to get a refund via the bank . I also tried using the phone... See more

Rated 1 out of 5 stars

I ordered Biscuits on 17th Oct, earliest delivery was for 14th Nov costing £23.40, you would think that would be enough time for the delivery to arrive but still nothing, it is now 1st Dec, I have se... See more


Company details

  1. Chocolate Artisan
  2. Candy Store
  3. Chocolate Factory
  4. Confectionery
  5. Corporate Gift Supplier
  6. Gift Shop

Written by the company

Biscuit Boutique provides a unique and beautiful experience, making them leaders in the luxury confectionery market – the perfect gift for the hungry aesthete!


Contact info

3.1

Average

TrustScore 3 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.1

All reviews

(1,493)

36 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Just received the valentines gift…

Just received the valentines gift ordered and it is not great for the money £12 quid for a card with edible biscuit. The biscuit is upside down in the packaging, the message is written on a card (in a font you can't read) on a separate white piece of paper not cut to size - printed on a home computer. Looks real cheap - bit embarrassing.

13 February 2025
Unprompted review
Rated 1 out of 5 stars

If there was a 0 I would use it

If there was a 0 I would use it. I ordered a twin pack of their "Year of the Snake" biscuits for my eldest son's 60th. their website is a bit confusing...giving the impression each one is hand painted and your order was being handmade for you, just before delivery ...this is not the case. (they can keep for 4 months, so they probably have a stock already made to send out!)
They arrived....I hd planned to place one on top of his birthday cake, but it was so small it would be lost. The so called "painting" (transfer) was very pale, and on one indiscernible. The packaging was a small, cheap looking pkt, placed inside small a cheap red bag with string handle; apparently you had to order 8 biscuits to have a bit of red ribbon! We were so disappointed; but equally, for the price of these "wafers", we felt totally ripped off. I contacted the company with our findings to resolve the situation, but only received an email apologising for everything, lots of P.R. rhetoric, thanking me to help them improve! No mention of a resolution. We could have bought 3 dozen nicer biscuits for £25. Added to which they then gave discounts on their next advertising campaign, also for Easter & Valentine orders. Unless you have money to waste, don't buy them....just a cheap novelty.

17 January 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful gifts and amazing customer service!

Beautiful gifts and amazing customer service!
I have ordered a few times as gifts for friends and love the products. Good quality and beautifully packed. Also like that they've halal options and a Ramadan Range. Recently I had an issue with a delivery and Sophia was amazing at resolving it promptly. Highly recommend ordering :)

31 January 2025
Unprompted review
Rated 5 out of 5 stars

AN AMAZING FIND/DB1

What an amazing find! Wanted a special gift to celebrate Chinese New Year and these beautifully decorated biscuits were just perfect.

Already received wonderful thanks from our friends.

25 January 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful product

Easy to order and delivered on time. Beautiful product, the recipient was thrilled with it and isn't going to eat it until the eat by date so that he can enjoy looking at it.

29 January 2025
Unprompted review
Rated 3 out of 5 stars

Could have made a lovely gift

Ordered their special Chinese New Year bouts and such a shame that it came with the bow on the bottom of the box, the box was upside down and there was no way to change the bow to the top so it would be the right way around.
Should have also looked at dimensions as wasn’t expecting such a small box. Could have been a lovely present if the design wasn’t messed up!

9 January 2025
Unprompted review
Rated 5 out of 5 stars

Very special biscuits indeed.

I got a lovely little box of white chocolate and ginger biscuits decorated with Christmas designs from our neighbours children in December - they were absolutely amazing.
Your website is a great gifting find, thank you.

25 December 2024
Unprompted review
Rated 5 out of 5 stars

A Christmas gift from a parent as a…

A Christmas gift from a parent as a THANK YOU, me being just a caretaker- what a nice gesture from the family & their children. The taste was unreal & so lovely presented I actually thought it was a set of coasters. Christmas Eve I divided into 4 portions for my family. A must to check out their website.

24 December 2024
Unprompted review
Rated 1 out of 5 stars

Posted too late for planned delivery

Ordered two packs of the painted biscuits in October for a delivery date in December. Wanted to take these over to Northern Ireland as gifts, flying two days after the delivery should have occurred. Astounded to get an email day before delivery saying they’d been dispatched to be delivered by Royal Mail despite noting on their website site that there were delays! So, by the time they arrived, I’d flown over there having to buy new gifts. So, I’m left with £32 of biscuits to eat at home, opened the first box today to find the first two crushed despite supposedly well packaged. What a complete waste of money!

12 December 2024
Unprompted review
Rated 3 out of 5 stars

Interesting some of the reviews don’t…

Interesting some of the reviews don’t relate to biscuits!
Firstly the box is lovely, that’s where it stops by the time I paid postage 8 biscuits for £20. £2.50 each about the size of a macaron I expected them to be larger, they are nice biscuits but definitely not worth the price

22 December 2024
Unprompted review
Rated 1 out of 5 stars

Same thoughts as another reviewer

Same thoughts as another reviewer. The biscuits were not as presented on the website. The Christmas biscuits are presented as white with various Christmas designs on them. They are brilliant white and the design extremely clear. The biscuits I received are more cream coloured and the designs on them dull and faded. The presentation box is lovely, however, the contents were extremely disappointing and not worth the money. One of the biscuits arrived broken and the back of the biscuits are so poorly finished. They look like Lotus biscuits from the supermarket! They were also to be delivered 13th Dec and arrived today the 16th. I am awaiting a reply to my email with reference to being refunded as these are definitely not the same as what is on their website! I wish I could upload photos to here!

16 December 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look