The delivery was great and the staff very pleasant and professional. A very nice bed, which is comfortable and feels sturdy. The lift up mechanism is easy to use and offers a large storage option othe... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
When you buy furniture, you wonder how it will be, ready built or flat pack. My items came mixed, and the delivery drivers carried them upstairs, and to my suprise the boxes weighed heavy, so credit t... See more
Company replied
Sofas went together very easily, but are a little on the hard side. (Probably just a personal preference) Service from Birlea was very good and kept updated, but the same can't be said for Homebase w... See more
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From buying the sets at Furniture Village at Handforth Dean to delivery our experience was great. The delivery team were patient with us as we had to delay delivery several times because of delays in... See more
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Company details
- Furniture Manufacturer
- Bed Shop
- Bedroom Furniture Store
- Children's Furniture Store
- Furniture Store
- Manufacturer
Written by the company
Here at Birlea, we pride ourselves on being an efficient, dynamic wholesale furniture supplier & manufacturer. Browse our range & find a stockist today!
Contact info
6a- 1, Birlea Way, West Meadow Rise, Castle Donington, Derbyshire, Castle Donington,, DE74 2HL, Derby, United Kingdom
- 01332 812870
- info@birlea.com
- birlea.com
4.3
Excellent
4K reviews
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Very helpful. Great service
The delivery was earlier than predicted. Drivers waited for me to return home. Very polite and helpful 👌
13 April 2026
Unprompted review
Reply from Birlea Furniture
Thank you for your kind review!
We’re so pleased to hear that our delivery team were able to accommodate you and that you found them polite and helpful — we’ll be sure to pass your feedback on to them.
We hope you enjoy your new purchase, and thank you for choosing Birlea!
Poor description
This product does not hold a 55inch tv as stated on product information. It took 2 people 3 hours to build, following instructions, to then discover out tv doesn’t fit. The instructions are poorly directed. As a result we couldn’t put the door on. This was due to not being able to be a contortionist and fix the door fitting on the inside of the unit.
Wouldn’t recommend this product.
2 April 2026
Unprompted review
Reply from Birlea Furniture
Thank you for your feedback — we’re really sorry to hear about your experience.
This certainly isn’t the standard we expect, especially when it comes to both the product specification and the assembly process. We understand how frustrating it must have been to spend so much time building the unit, only to find that your TV didn’t fit and that the instructions made things more difficult.
So we can look into this properly for you, could you please confirm the exact product you purchased? We’ll pass this over to our Customer Service team to investigate further, including the assembly instructions and the sizing information provided.
We appreciate you bringing this to our attention and hope to resolve this for you as quickly as possible.
Top delivery service
Delivery team were great, helpful and jovial. Couldn't have asked for a better team due to the care they took with our new table.
9 April 2026
Reply from Birlea Furniture
Thank you for your lovely review!
We’re so pleased to hear that our delivery team made such a positive impression — it’s great to know they took such good care with your new table and made the experience an enjoyable one too.
We hope you enjoy your new purchase, and thank you for choosing Birlea!
Reply from Birlea Furniture
Thank you for your review!
We’re really pleased to hear you found the service helpful, friendly and efficient — exactly what we aim for.
Thanks again for choosing Birlea, we hope you enjoy your new purchase!
Terrible customer service
I am more than disappointed with the service I received from this company. What should have been a straightforward job turned into a costly and frustrating experience.They have completely ruined my brand new carpet through careless handling and obvious negligence
The carpet was in perfect condition and is now damaged far beyond repair from dog poo stains (DO NOT BUY FROM THIS COMPANY )
13 April 2026
Unprompted review
Reply from Birlea Furniture
Thank you for taking the time to share your feedback — we’re truly sorry to hear about your experience.
This is certainly not the standard we expect from our delivery service, and we understand how upsetting it must be to find your home affected in this way. Our transport team will look into this further as a matter of urgency, as this is not the level of care we expect from anyone handling our deliveries.
We have requested further information from you so we can investigate this properly and support you in resolving the matter. Alternatively, please contact our Customer Service team at customerservices@birlea.com.
We appreciate you bringing this to our attention, and we sincerely apologise for the inconvenience caused.
Fantastic Delivery
Bed was delivered this morning as planned. Delivery driver was Fantastic - called me before delivery to let me know he is in the area. very friendly and chatty, asked what room I would the Bed to be in & carried it himself (double pine solid bed). He Ensured I was happy with the bed before signing.
Only problem was missing instructions and screws - waiting on response from supplier.
13 April 2026
Unprompted review
Reply from Birlea Furniture
Thank you for your review and for taking the time to share your experience.
We’re really pleased to hear the delivery itself went so well and that the driver was helpful, friendly, and made sure everything was placed where you needed it.
We’re very sorry to hear about the missing instructions and fixings — that’s not the standard we expect. Please be assured we’ll look into this with our team straight away and get the missing parts and instructions resolved for you as quickly as possible.
We appreciate you bringing this to our attention, and thank you again for choosing Birlea.
Boxes was delivered
8 April 2026
Reply from Birlea Furniture
Thank you for your review!
We’re glad to hear your order was delivered safely and hope everything else met your expectations.
Thanks again for choosing Birlea — we really appreciate your support!
Item good delivery not
Happy with the item I ordered but not happy with the delivery unbox the item and placed in the room I wanted just to leve all the rubbish all over the floor and was going to go until I asked you not going to take or pick up the rubbish picked it up but not take
12 April 2026
Unprompted review
Reply from Birlea Furniture
Thank you for your feedback. We’re pleased to hear you’re happy with the item, but very sorry about your delivery experience.
After looking into this further, we can see the courier was arranged by the retailer rather than directly by us. We’ve therefore passed your comments on to the retailer so they can raise this with the courier and ensure it’s addressed appropriately.
We really appreciate you taking the time to let us know.
The delivery was great and the staff…
The delivery was great and the staff very pleasant and professional. A very nice bed, which is comfortable and feels sturdy. The lift up mechanism is easy to use and offers a large storage option otherwise lost. The head rest gives a comfy, closed in feel with the outward projecting sides. The only issue is with the constructing instructions. Both the video and booklet are not detailed enough and in some cases, parts mis-identified. Okay if you’ve put flat pack stuff together before, but could be an issue for some.
7 April 2026
Reply from Birlea Furniture
Thank you for your detailed review! We’re delighted to hear you’re happy with the delivery experience and that you’re enjoying your bed, especially the comfort and storage features.
We appreciate your feedback regarding the instructions and will pass your comments on to our team to help improve the clarity and detail for future customers.
Reply from Birlea Furniture
Thank you for your lovely review! We’re delighted to hear you’re very happy with your furniture and that the delivery service met high standards.
Reply from Birlea Furniture
Thank you for your review! We’re pleased to hear you received good service.
Reply from Birlea Furniture
Thank you for your fantastic review! We’re delighted to hear you were happy with the delivery and service — 10/10 means a lot to us!
My second Delivery.
10 April 2026
Unprompted review
Reply from Birlea Furniture
Thank you for your review! We’re glad to hear you were happy with your second delivery.
Delivery guy rang for exact directions.
Delivery guy rang for exact directions.
Polite and friendly.
Pleased with the item.
Packaged well.
8 April 2026
Reply from Birlea Furniture
Thank you for your review! We’re delighted to hear our delivery driver was polite and friendly, and that your item arrived well packaged. We’re also pleased you’re happy with your purchase.
Very good quality and delivery was…
Very good quality and delivery was amazing, the drivers helped and took the mattress up to bedroom because it was so heavy
31 March 2026
Reply from Birlea Furniture
Thanks so much for your fantastic review!
We’re thrilled to hear you’re happy with the quality of your mattress and that the delivery went smoothly. It’s great that our drivers were able to help carry it up to your bedroom – we know how heavy these mattresses can be!
Wishing you many nights of comfortable sleep with Birlea.
Delivered as specified.
Delivered as specified.
Very well packaged.
Easy to assemble with excellent instructions.
12 March 2026
Reply from Birlea Furniture
Thanks for your review!
We’re delighted to hear your mattress was delivered as expected and arrived well-packaged. It’s also great to know that the assembly was easy and the instructions were clear.
Here’s to many comfortable nights ahead with Birlea!
Absolutely stunning merchant’s chest
Absolutely stunning merchant’s chest. Very well put together. I love the shape it Looks absolutely stunning . The two men that delivered were friendly an curtious an took parcel upstairs to the room of my choice. A first class service I would recommend to every one.
26 March 2026
Reply from Birlea Furniture
Thank you so much for your wonderful review!
We’re thrilled to hear that your merchant’s chest looks stunning and that the build quality met your expectations. It’s also fantastic that our delivery team were friendly, courteous, and able to carry it to the room of your choice.
We really appreciate your recommendation and hope it brings both style and functionality to your home for years to come!
Furniture delivered was damaged and…
Furniture delivered was damaged and this was pointed out during delivery but driver said he can't take it back. Therefore two weeks on and we still have the damaged furniture and no idea what is happening and i'm having to chase. Perhaps I should charge storage costs ?
23 March 2026
Reply from Birlea Furniture
We’re very sorry to hear about this experience and completely understand your frustration.
I can see our Customer Service team have been in contact with the retailer and are currently awaiting a reply from them with how to proceed.
Thank you for bringing this to our attention and we hope we can resolve this for you soon.
Excellent delivery service highly…
Excellent delivery service highly friendly would recommend
2 April 2026
Unprompted review
Reply from Birlea Furniture
Thank you for your review!
We’re delighted to hear that you were happy with our friendly delivery service. It’s great to know you’d recommend us – that really means a lot!
Enjoy your new Birlea product!
Great delivery men
Positives - the delivery men were brilliant and very polite. They went over and above delivering a very heavy bed, taking it upstairs to the required bedroom which they didn’t have to do. They were very careful to not touch internal walls with the boxes. They arrived within the time scale given.
Just one negative - the date confirmed for delivery was changed to two days after which was disappointing but a discount was offered by Next where I bought the bed from so softened the blow.
1 April 2026
Unprompted review
Reply from Birlea Furniture
Thank you for your review and for taking the time to share your experience.
We’re really pleased to hear that our delivery team made such a positive impression — we’ll be sure to pass your kind comments on to them. It’s great to know they went the extra mile and handled everything with care.
We’re sorry to hear that your delivery date had to be changed and appreciate your understanding in this situation. Our transport team will look into this further, as this isn’t the standard we aim to provide.
Thank you again for your feedback, and we hope you enjoy your new bed.
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