The delivery was great and the staff very pleasant and professional. A very nice bed, which is comfortable and feels sturdy. The lift up mechanism is easy to use and offers a large storage option othe... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
When you buy furniture, you wonder how it will be, ready built or flat pack. My items came mixed, and the delivery drivers carried them upstairs, and to my suprise the boxes weighed heavy, so credit t... See more
Company replied
Sofas went together very easily, but are a little on the hard side. (Probably just a personal preference) Service from Birlea was very good and kept updated, but the same can't be said for Homebase w... See more
Company replied
From buying the sets at Furniture Village at Handforth Dean to delivery our experience was great. The delivery team were patient with us as we had to delay delivery several times because of delays in... See more
Company replied
Company details
- Furniture Manufacturer
- Bed Shop
- Bedroom Furniture Store
- Children's Furniture Store
- Furniture Store
- Manufacturer
Written by the company
Here at Birlea, we pride ourselves on being an efficient, dynamic wholesale furniture supplier & manufacturer. Browse our range & find a stockist today!
Contact info
6a- 1, Birlea Way, West Meadow Rise, Castle Donington, Derbyshire, Castle Donington,, DE74 2HL, Derby, United Kingdom
- 01332 812870
- info@birlea.com
- birlea.com
4.3
Excellent
4K reviews
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Furniture
When you buy furniture, you wonder how it will be, ready built or flat pack. My items came mixed, and the delivery drivers carried them upstairs, and to my suprise the boxes weighed heavy, so credit to them for it was hard work. They unpacked, built and checked both items, and the furniture looks great, we can not be more happy with service that was given, highly recommended.
7 May 2026
Reply from Birlea Furniture
Thank you for your lovely review! We’re really pleased to hear you’re happy with your furniture and that everything looks great once assembled.
It’s also great to hear the delivery team provided such a helpful service getting everything upstairs and set up for you — we’ll be sure to pass your kind comments on to them.
We really appreciate your recommendation and thank you for choosing Birlea!
Reply from Birlea Furniture
Hi
We’re thrilled that you had such a good experience – your feedback makes our day!
Kind Regards
Birlea Customer Services
Good experience and product
Really good polite, friendly and helpful customer service when I ordered the chest of drawers. Prompt delivery with accurate tracking.
Very pleased with the chest of drawers.
5 May 2026
Reply from Birlea Furniture
Thank you for your lovely review. We’re so pleased to hear you found our customer service polite, friendly and helpful throughout your order process. It’s also great to know the delivery and tracking experience met your expectations.
We’re delighted that you’re very pleased with your chest of drawers and really appreciate you taking the time to share your feedback.
Exceptional and bespoke service
The delivery needed to be signed for and they were more than happy to deliver to my work address. The communication throughout the experience was exceptional and not something I have experienced before. The chat facility was great and they called when they were nearly at my workplace. Highly recommend! If only all delivery companies were this thorough and professional - thank you.
6 May 2026
Unprompted review
Reply from Birlea Furniture
Thank you for your fantastic review. We’re so pleased to hear that the delivery process and communication throughout your experience stood out to you. It’s great to know the team were accommodating with delivering to your work address and that the chat facility and driver updates were helpful.
We really appreciate your recommendation and your kind comments about the professionalism of the service provided. Thank you again for taking the time to share your feedback.
Nice gentlemen and very polite happy to…
Nice gentlemen and very polite happy to bring items in and put them where wanted.
6 May 2026
Unprompted review
Reply from Birlea Furniture
Thank you for your review. We’re pleased to hear the delivery team were polite, helpful and happy to place the items where you wanted them. We really appreciate you taking the time to share your feedback.
Reply from Birlea Furniture
Thank you for your review. We’re delighted to hear you were pleased with the communication and that you’re happy with the product. We really appreciate your feedback.
The delivery was in good time and…
The delivery was in good time and convenient for me .
The assembly took a bit longer than expected but the results are very good and looks very stylish
1 May 2026
Reply from Birlea Furniture
Thanks for your review — we’re really pleased to hear the delivery was convenient for you and that you’re happy with the final look, it’s great to know it’s looking stylish!
We appreciate your feedback on the assembly too.
Thanks again for taking the time to share your experience!
Really helpful and polite .
5 May 2026
Unprompted review
Reply from Birlea Furniture
Thanks for your kind words — we’re really pleased to hear you found the team helpful and polite. We’ll be sure to pass this feedback on!
Delivered on time by Noah who was so…
Delivered on time by Noah who was so nice. I will need help to open it but will get back to you then
5 May 2026
Unprompted review
Reply from Birlea Furniture
Thanks for your review — we’re really pleased to hear your delivery arrived on time and that Noah was so helpful, we’ll be sure to pass that on to him!
If you do need any help once you get it opened, just get in touch — we’ll be more than happy to assist.
Not a great purchase
Instructions office to follow and I am not new to this type of furniture.
Quality not as I would expect when purchasing from Next.
Some fixings visible when completed so overall not great.
Would return if I could but once assembled that option isn’t available so we are stuck with it.
Already looking for a replacement
30 April 2026
Reply from Birlea Furniture
Thanks for your feedback — I’m sorry to hear you’re disappointed with the product and that it hasn’t met your expectations on this occasion.
We do take comments around finish and visible fixings seriously, as we aim for our products to offer both quality and a clean, well-finished look once assembled. I’ve also noted your concerns regarding the overall quality, and we’ll make sure this is passed on to our product team for review.
We will contact you directly to gain some further details.
We appreciate you taking the time to share your experience.
Reply from Birlea Furniture
Thanks for your feedback — we’re really pleased to hear your order was delivered on time and handled with care.
We hope you enjoy your new product, and thanks again for choosing Birlea!
its past my delivery timeframe and I…
its past my delivery timeframe and I have not received my furniture yet. I dont know what review they are asking for the order that I have not received.
1 May 2026
Unprompted review
Reply from Birlea Furniture
Thanks for your feedback — and I’m really sorry for the confusion here, especially as you haven’t yet received your order.
It does look like the review request has been triggered automatically, which shouldn’t have happened before delivery has been completed, and I apologise for that.
In terms of your order, this is not the standard we expect. Our transport team will look into this further as a priority to find out exactly what has caused the delay and get an update for you as soon as possible.
If you can share your order number, we’ll get this checked straight away and come back to you with a clear update.
AVOID AT AL COSTS… STOLEN bed
AVOID AT AL COSTS… STOLEN bed, never received it. Contacted them twice no answer. Still waiting to hear where my bed is. I had to contact B&Q to open an investigation into this issue, but I’m still bedless and £180 lighter.
28 April 2026
Unprompted review
Reply from Birlea Furniture
I’m really sorry to hear about your experience — that’s clearly very concerning and not the service we expect at all.
This is not the standard we aim to deliver, and I completely understand how frustrating it must be to be left without your order and awaiting answers. We will look into this further as a priority to establish exactly what has happened with your delivery.
Thank you for bringing this to our attention — we take situations like this extremely seriously and will treat it as urgent.
Reply from Birlea Furniture
Thanks for your feedback — we’re really pleased to hear you found the product good value and easy to assemble.
We hope you continue to enjoy it, and thanks again for choosing Birlea!
A little on the hard side
Sofas went together very easily, but are a little on the hard side. (Probably just a personal preference)
Service from Birlea was very good and kept updated, but the same can't be said for Homebase who we purchased through.
27 April 2026
Reply from Birlea Furniture
Thanks for your feedback — we’re really pleased to hear the sofas were easy to assemble and that you were happy with the service and updates from our side.
In terms of the comfort level, all of our products are independently tested for their comfort rating by a third party, so they are designed to match the specified feel. That said, we completely understand that firmness can still come down to personal preference.
We’re sorry to hear you didn’t have the same experience with the retailer, but we really appreciate you taking the time to share your experience.
Very strong smell
I bought a five drawers cabinet and it is exactly as what I have seen at the showroom. It is operating normally but the problem is that it smells very strong. I have already opened all the drawers in a room with all windows opened for three days and yet the smell is still strong.
28 April 2026
Reply from Birlea Furniture
Thanks for your feedback — we’re really pleased to hear the cabinet is exactly as expected and operating normally.
With regards to the smell, this can sometimes occur with newly manufactured furniture due to the materials used and packaging process. It should naturally reduce over time, especially with good ventilation, so airing it out as you’ve done is the right approach.
We appreciate you taking the time to share your experience, and we hope it settles fully for you very soon.
Excellent experience
Excellent experience. Cory arrived on time and was very pleasant and helpful. Couldn't have done more.
1 May 2026
Unprompted review
Reply from Birlea Furniture
Thanks for your feedback — we’re really pleased to hear you had an excellent experience and that everything went smoothly.
It’s great to know the driver was punctual, helpful, and made a positive impression. We’ll be sure to pass your kind comments on to him.
Thanks again for choosing Birlea!
Reply from Birlea Furniture
Thanks for your feedback — we’re really pleased to hear your order was delivered on time and handled with care.
We hope you enjoy your new product, and thanks again for choosing Birlea!
Arrived on time, wore covers on shoes when inside. Unpacked an item that wouldn’t fit up the stairs, even when I said I could do it and moved the packaging outside. Couldn’t have been better
Excellent service
30 April 2026
Unprompted review
Reply from Birlea Furniture
Thanks for your feedback — we’re really pleased to hear everything arrived on time and that you were happy with the service provided.
It’s great to know the team were considerate in your home and went the extra mile to help with unpacking and handling the item. We really appreciate you taking the time to share this, and we’ll be sure to pass your comments on.
Thanks again for choosing Birlea!
Awful Delivery Experience
First delivery date was 15th April, didn’t arrive, then 21st April, didn’t arrive and was told my the AI bots to wait till 1st May for my package. Today i received a package of a coffee table and not the 3 door wardrobe i ordered. After waiting close to two weeks for my delivery with barely any communication from Birlea, i get the wrong 😑 parcel. This has been a really awful experience.
30 April 2026
Unprompted review
Reply from Birlea Furniture
I’m really sorry to hear about the experience you’ve had — this is clearly not the level of service we expect, especially with multiple missed delivery dates and then receiving the wrong item.
I completely understand how frustrating it must be after waiting and receiving very little communication. Our transport team will look into this further as a priority to establish exactly what has gone wrong with the delivery.
I can see our Customer Service team have liaised with Debenhams regarding this, it was a system error which meant the wrong item was shipped. A full refund has been processed for this.
Thank you for bringing this to our attention — we’re very sorry for the inconvenience caused.
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