Birkenstock Reviews 2,526

I am very disappointed in this company. I brought it to their attention that they had made a mistake and I owed them money. They didn't acknowledge or thank me for my honesty, we’re far from helpful in assisting me return the money and in the end my honesty cost me money as the bank charged me £25. When asked if they would refund the fee they have ignored my e mails. Very poor customer experience never to be repeated .

1* for customer service! Really disappointed. After ordering many sandals from Birkenstock - it’s over! Never again! I’ll be buying from their direct competitor now.

One of the most unhelpful customer services I’ve encountered. After a website glitch prevented me from adding my apartment number and ONLY my street number, they refused to change the order details (even though I called immediately after ordering). Of-course, the delivery service could not find my address.

Poorest quality shoes ever: Arizona EVA Birkenstock
3 out of 4 pairs bought 4 months ago has torn badly: it can't be worn anymore. Customer service';s reply that it is normal wear and tear.
Do not buy this range: it tears wear the strap meats the sole.

Has anyone been able to figure out how to make an exchange? I have contact their customer service with no response for over a week... anyone know how to do that?

Bought Birkenstock Essentials, EVA material. Developed blister on my foot on the side, never with traditional burks! Now I can’t wear them.
As a result I do not recommend these.

Absolutely awful experience with Birkenstock!!

They don't deliver products on time and make minimal effort to help you out with that. Their web chat is full of unhelpful and rude customer service staff and one even closed the chat on me before we could come to any solutions (Alice Carter).

I've had nothing but trouble with Birkenstock, they also delivered a different order and the quality of the sandals was so poor I had to return them the same day, they had multiple defects!

Safe to say I won't be ordering from them again!!

The WORST customer service. Ordered sandals 4 weeks ago, no delivery, no refund, no one will even reply.
AVOID!!! What a crap company.

If you want them, buy from a third party, they are the worst.

I bought a pair of Highwood shoes. They are fine except the soles are completely inflexible making them very uncomfortable to the point where l am going to give them away. I cannot understand how such a poor product can be made. It just trashes the company’s reputation,

Quick effective service

I had a query and it was answered with the team having found my error which I would not have seen if they had not reminded me that I used the wrong email address!
The service was quick and helpful.

Evri and Birkenstock blame each other for the inability to adapt delivery pick up options. Missed a present for my sons 13th birthday, and unfortunately the poor customer service individuals at Birkenstock sound as if they are as fed up as the customers!

My Birkenstock Arizona EVA Sandals squeak when walking.
Also when the trend wore down they became very slippery.
It appears the EVA quality has been reduced as my partner’s sandals are still in get great shape.
Birkenstock is impossible to contact which shows a lack of customer empathy.
Time to rethink my commitment to this brand.

Package was delayed 2 weeks. I received an email from Birkenstock saying my package would be delivered today or tomorrow but my packages had just arrived to Sweden. One week later I have to contact CS as it is still stuck with UPS. After another week I receive an email saying my packaged was delivered 2 days ago, but without any information to where. My address is correct according to the order confirmation. Birkenstock want me to contact UPS or wait until it is sent back before I get a refund.

CS is the worst. Only english speaking and cannot answer any specific questions. They even want the customer to contact their own delivery service company for them.

Apparently my order is being delivered tomorrow - SIXTEEN DAYS after I placed it. Throughout the process, customer service chat could not give me a delivery date. " We do not know when your order will ship". In all my life I've never ordered something online without at least some estimated ship date. I don't know how they are getting away with this. DO NOT ORDER from them directly if you cant wait two weeks or more for your nerw shoes.

SCAM ALERT. DO NOT BUY FROM THIS COMPANY.

Ordered two pairs of shoes a week and a half ago and my order is STILL processing. No updates. No shipping. Nothing. Their so called customer service does not exist. I stayed on the phone waiting for help for over an hour and no one ever answered. Sent multiple emails and got absolutely no response.

This company took 300 dollars from me and disappeared. Completely unacceptable. Total waste of money. Do yourself a favor and order from literally any other website because this place is a scam.

Beautiful products. Best selection of Birkenstocks in new colors -- I love this website. I have worn Birkenstocks for years and know my size, so can order here, and be confident it will fit. They have the best selection and good sales. I bought three pair this year and love all of them> especially the London shoes, which I had wanted forever.

Ordered a pair 9 days ago and they have yet to ship. Their shipping guidelines show 2-5 days for delivery. Contacted customer service and the explanation was that they don't ship on weekends and also take several days off during the week. Unfortunately these are for a birthday gift but there's nothing that can be done other them wait and see when they finally get around to sending them. In this day and age when amazon can have something on my doorstep in less than 24 hours, this is insane. Wil never order from here again.

Awful service, hasn’t been delivered a basic order for over 1 week. Terrible customer service. The worst one ever in UK.

Terrible customer service, don't get responses for days, wait on hold for their service line for over an hour and then disconnected. Placed an order that has been "processing" for more than a week, it doesn't even show up in my order history - have to search for it by order number. Have sent two emails to customer service and have yet to get an acknowledgment. Would not deal with this website again.

Worst customer service ever. Do not order anything online. I have been trying to do a return for over a week emailed several times cause ever time I try to print out return label it says ITS NOT YOU ITS US. Birkenstock won’t return emails or calls. Horrible experience