Birdy Grey Reviews 

558
•
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 521 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptionally helpful customer service team and warmly appreciate the surprisingly quick delivery times for their orders. Many people find the fabric samples and final items to be of lovely quality, noting the beautiful colors and soft materials available for their important wedding and special events. However, some customers also noted occasional issues with unexpected sizing inconsistencies and delivery delays that affected their overall timeline. A few consumers felt that the fabric was a bit thin or experienced minor problems when dealing with third-party delivery and shipping vendors during fulfillment.

What people talk about most

Product

Customers consistently note mixed experiences with product quality and sizing. While many reviewers praised... See more

Quality

Reviewers mention positive feedback about quality, highlighting that garments are well made, feature... See more

Delivery service

People report positive experiences with delivery service, often highlighting prompt arrivals and efficient... See more

Order

Consumers find order to be a mixed experience, with many reviewers praising quick shipping times, fast swatch... See more

Customer service

Customers had positive experiences with customer service, often describing support agents as exceptionally... See more

Reviews shaping this summary

Rated 4 out of 5 stars

i was super excited to find out that you can get up to ten free samples, with no extra expense for shipping, from this website. this feature makes it easy to decide on what you want your bridesmaids/g... See more

Rated 4 out of 5 stars

So far I got swatches and I like them, but everything it’s polyester . Everything else it’s good but I was expecting different fabrics.

Rated 4 out of 5 stars

Did not arrive on time despite constant communication with their customer service. I ordered on Monday expecting it on Friday with the rush delivery. I needed it for a Saturday. I ended up gett... See more

Rated 4 out of 5 stars

Measurements per the sizing guide said to go with a medium. When it arrived it was to big on me. I'll have to get it tailored cause I'm short but be warry of the size guide. My normal size is a small,... See more


Company details

  1. Bridal Shop
  2. Wedding Store

Written by the company

Shop fresh, affordable bridesmaid dresses online that pop in pictures in colors that complement the wedding palette, starting at $89. Birdy Grey is a direct-to-consumer bridal brand focusing on affordable, on-trend bridesmaid dresses, gifts & accessories for the marrying generation. Solving the age-old pain point around bridesmaid dresses, Birdy Grey helps bridal parties find the perfect bridesmaid dresses that pop in pictures, at prices that make everyone happy. The company was founded in Fall 2017 in Los Angeles by branding and fashion expert, Grace Lee, who brings experience working for top female brands in fashion and beauty, along with Monica Ashauer, Co-Founder and President.


Contact info

4.0

Great

TrustScore 4 out of 5

558 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 35% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(558)

516 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Low quality & Over priced

Over priced, bad fit, and low quality manufactured straight from china!
Purchased 2 pink bridesmaid dresses and the quality is the same as if I bought from Shein. No free returns in addition to paying for shipping either!

7 May 2026
Unprompted review
Rated 2 out of 5 stars

Way too big.

I have ordered 3 different dresses. All different styles and in two different sizes (xs and s) and they have all come entirely too big! I am not a small girl by any means but you would think a company that charges over $100 for a dress would have better sizing. I am so disappointed in this. I shouldn’t have to pay even more money to get a dress altered. The only reason I had to use this company is because it was at the request of the brides. I refuse to use this company for my future wedding.

5 May 2026
Rated 5 out of 5 stars

Makes things right!

I ordered the dress with the “rush” fee service, however, the shipping company experienced a delay. After two weeks with no updates I contacted Birdy Grey to discuss my options. BG graciously refunded not only my $8 “rush fee,” they also refunded my shipping costs as a gesture of good will.
As a solution, customer service also offered to send another dress out to me as I was concerned the original was lost in the mail.
Above and beyond customer service, making wedding season as peaceful as possible!

5 May 2026
Rated 1 out of 5 stars

See through

The ordering process was great, shipped quickly. The dress was picked out by a bride for a wedding I’m a bridesmaid in, and when I received the dress it is literally just two of the thinnest layers of chiffon on the bottom part its literally see through. There’s no way I can walk down the aisle in this without exposing myself.

2 May 2026
Rated 5 out of 5 stars

Stellar quality and service

The quality of the tie was amazing and the satin makes it soo soo soft. Delivery was as fast as they could possibly ship it out and customer service was genuinely the nicest and most accommodating I’ve ever spoken with special shout out to Sheila!! Even though I was panicking about the tie not arriving on time she went above and beyond to open every possible door to get my order to me she was such a delight and a ray of light in my crazy wedding spiral! Birdy grey you’ve really got the best team and I’m so grateful <3

4 May 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look