From making contact to onboarding, the process was seamless. The training and support has been invaluable to getting the most out of the system. The care planning and rostering meets our needs perfect... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very easy platform to use for scheduling our care professionals. The team like the visibility it gives them and report they find the mobile app user friendly
Company replied
Birdie has been incredibly helpful across many areas of our day-to-day operations. It has made support note writing, staff rostering, and updating clients’ daily activities much easier and more effic... See more
Company replied
List of clients at my finger tips, care plans, tasks and call logs to keep you informed and updated. Concerns are easily raised without having to speak to anybody. Would be super helpful if birdie... See more
Company replied
Company details
About Birdie
Written by the company
Birdie is the smart homecare technology partner.
We help homecare agencies work smarter – not just harder – by connecting every part of the business in one place. From care management and rostering to finance, auditing, and workforce planning, Birdie brings everything together on one intelligent platform.
Every minute matters in homecare. That’s why Birdie gives you the tools to act fast, prove quality, and plan with confidence. It automates time-consuming admin and surfaces the insights you need to deliver high-quality care, while supporting your bottom line.
Over 1,000 providers trust Birdie to power more than 60 million visits a year. Because when you have technology that works by your side, you can care more and worry less.
Contact info
4 Fulwood Place, WC1V 6HG, London, United Kingdom
- info@birdie.care
- birdie.care
4.6
Excellent
404 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to use and good for reporting any…
Easy to use and good for reporting any changes with clients promptly
19 August 2024
Unprompted review
Reply from Birdie
Hi Sally,
Your support is invaluable to us. Thanks for your wonderful feedback! - Frances from Birdie
Reply from Birdie
Hi Gladys,
We're so pleased you're happy with Birdie. Thanks for the positive review! - Frances from Birdie
Reply from Birdie
Hi Christina,
We're so pleased you find Birdie easy to use! Thank you for the kind review.
Frances from Birdie
Reply from Birdie
Hi Tayyaba,
Thank you for the great review! We're so pleased to hear you like the Birdie app.
Frances from Birdie
Reply from Birdie
Hi Blessing,
Thank you for the great review - it's really appreciated. We're glad to hear Birdie is helping you with tracking and compliance!
Frances from Birdie
Reply from Birdie
Hi Sheena,
Thank you for the review - it's really appreciated!
Frances from Birdie
A Very Useful App
Birdie is a helpful app and enables me to record most facets of my client's day concisely.
I do feel that, in places, it lacks flexibility. If one adds something in error ( e.g.PRN medication or drink volume )one cannot go back and edit it.
One can also not edit or add to comments under "mood" or "mental health"
Under " Incontinence" one cannot note that a pad was wet AND soiled. One has to add 2 separate entries, which appears 2 indicate that 2 pads have been changed.
Adding photos is not always possible at the time one notices something that should be highlighted. It is not possible to take a photo and add it later when updating Birdie
19 August 2024
Unprompted review
Reply from Birdie
Hi Caren,
Thank you for the positive and thoughtful review!
I’m sorry to hear that you've found some aspects of the app to be inflexible. For tasks like PRN medication, drink volume, or mood, there is an option to discard and re-add these entries if something is entered incorrectly. If you'd like guidance on how to do this, please feel free to check out our Birdie Help Centre, or reach out to the support team directly—they’d be more than happy to help!
As for uploading photos, we understand this can be challenging. For privacy and data security reasons, we currently do not allow photos to be added later, but we appreciate your understanding on this.
Regarding the incontinence notes, thank you for bringing this to our attention. I’ve shared your feedback with the relevant team so we can look into how we might improve this in the future.
Your feedback is incredibly valuable to us, and we truly appreciate you taking the time to share it. I hope these suggestions help, and please don’t hesitate to reach out if you have any more thoughts or questions!
Warmest wishes,
Frances from Birdie
It gives options on note taking
It gives options on note taking.
It calculates time accurately.
Sometimes birdie takes too much time when you want to log in.
18 August 2024
Unprompted review
Reply from Birdie
Hi Rosemary,
Thank you for the positive feedback!
We’re sorry to hear about the delays - we often update the platform so we recommend always having the latest version of the app installed on your phone, this will help speed it up for you! We hope that helps!
Thanks again,
Frances from Birdie
Reply from Birdie
Hi Cynthia,
Thank you so much for your kind words - we're so pleased you're happy with the Birdie app!
Frances from Birdie
Amazing app
19 August 2024
Unprompted review
Reply from Birdie
Hi Rumbidzai,
Thank you for sharing the positive review! We're so pleased you like the app.
Frances from Birdie
Ease of use clear content and easy to…
Ease of use clear content and easy to look on and back on tasks
15 August 2024
Unprompted review
Reply from Birdie
Hi Pauline,
We're over the moon to hear of your positive experience with the Birdie platform. Thanks for your lovely review! - Frances from Birdie
Logging in and out is easy,Application…
Logging in and out is easy,Application is user friendly
18 August 2024
Unprompted review
Reply from Birdie
Hi Daniel,
Thank you for the great review! We're so pleased you find the Birdie app user friendly and easy to use.
Frances from Birdie
Real time data easily accessible on…
Real time data easily accessible on phone to all stakeholders.
19 August 2024
Unprompted review
Reply from Birdie
Hi Joan,
Thank you for the review! We really appreciate it.
Best wishes,
Frances from Birdie
It is very easy to use
It is very easy to use, my hours are always displayed on top and it can calculate my mileage
19 August 2024
Unprompted review
Reply from Birdie
Hi Cathrine,
Thanks for taking the time to acknowledge Birdie. We're thrilled you're pleased! - Frances from Birdie
Too personal to go into on a reveiw!
19 August 2024
Unprompted review
Reply from Birdie
Hi Patrick,
Thank you for sharing your feedback with us. If you feel comfortable, please reach out to our support team directly so we can address your concerns more privately and find a solution together. Your trust means a lot, and we're here to help in any way we can.
Best wishes,
Frances from Birdie
It is easy to use but you need to…
It is easy to use but you need to improve in other area like, we must know the next carer to that visit. It helps a lot in person centred care. The app can be force logged by unintentionally. Meaning it needs safeguards on this area. It does not include soup either on fluids or on food. It does not give the carer the flexibility to record other areas. On toilet it does not include urine bottle or bucket
14 August 2024
Unprompted review
Reply from Birdie
Hi Peter,
Thank you so much for taking the time to share your feedback with us! We're glad to hear that you find the app easy to use, and we appreciate your suggestions on how we can improve.
Regarding your point about seeing the next carer for a visit, we actually do have this feature! If enabled by your care manager, you can view up to 7 days' worth of upcoming visits. You can find more details on the Birdie Help Centre.
It sounds like you're referring to the manual check-in feature. This feature is designed to ensure that carers can always access their visits without being blocked, and we do have safeguards in place to track these actions and maintain safety.
Your feedback about including soup in the fluids section and more options for recording toilet use, like urine bottles or buckets, is really valuable. I’ve shared this directly with our team so we can look into adding these features in the future.
Thanks again for your thoughtful comments,
Best wishes,
Frances from Birdie
Reply from Birdie
Hi Manpreet,
Thank you for the 5* review!
It's great to hear your positive feedback.
Frances from Birdie
Reply from Birdie
Hi Steven,
Thank you so much for the positive review! We really appreciate it.
Frances from Birdie
Effective and reliable and very very…
Effective and reliable and very very good
19 August 2024
Unprompted review
Reply from Birdie
Hi Gina,
Thanks for taking the time to acknowledge Birdie. We're thrilled you're pleased! - Frances from Birdie
App is regularly updated
App is regularly updated. Easy software to use. Able to add lots of information within the easy layout of the app
19 August 2024
Unprompted review
Reply from Birdie
Hi Victoria,
Thank you so much for the positive review!
Frances from Birdie
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.