From making contact to onboarding, the process was seamless. The training and support has been invaluable to getting the most out of the system. The care planning and rostering meets our needs perfect... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very easy platform to use for scheduling our care professionals. The team like the visibility it gives them and report they find the mobile app user friendly
Company replied
Birdie has been incredibly helpful across many areas of our day-to-day operations. It has made support note writing, staff rostering, and updating clients’ daily activities much easier and more effic... See more
Company replied
List of clients at my finger tips, care plans, tasks and call logs to keep you informed and updated. Concerns are easily raised without having to speak to anybody. Would be super helpful if birdie... See more
Company replied
Company details
About Birdie
Written by the company
Birdie is the smart homecare technology partner.
We help homecare agencies work smarter – not just harder – by connecting every part of the business in one place. From care management and rostering to finance, auditing, and workforce planning, Birdie brings everything together on one intelligent platform.
Every minute matters in homecare. That’s why Birdie gives you the tools to act fast, prove quality, and plan with confidence. It automates time-consuming admin and surfaces the insights you need to deliver high-quality care, while supporting your bottom line.
Over 1,000 providers trust Birdie to power more than 60 million visits a year. Because when you have technology that works by your side, you can care more and worry less.
Contact info
4 Fulwood Place, WC1V 6HG, London, United Kingdom
- info@birdie.care
- birdie.care
4.6
Excellent
404 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Birdie care app is not as good as…
Birdie care app is not as good as advertised. The system has more technical errors than solutions. The whole of October have been having issues till now. This was not the case last Year. I find it very frustrating since they introduced AI assistant it seems we have more problems than before. When trying to work and you have to spend close to half a day trying to solve issues.
25 November 2024
Unprompted review
Reply from Birdie
Hi there,
Thank you so much for taking the time to share your feedback. I'm truly sorry to hear about the technical difficulties you've been experiencing since October.
At Birdie, we take these concerns very seriously and want to get to the bottom of these issues for you. So what we’d like to do is connect you directly with one of the people who build the Birdie app, so you can share your experience and knowledge with us over a candid conversation. We're keen to understand exactly how these issues are impacting your daily work and what we can do to make Birdie work better for you.
Could you please reach out to our support team at support@birdie.care, referencing this review? You can also contact us through the app or via www.birdie.care - whatever is most convenient for you.
Feedback just like yours helps us at Birdie understand how to do better, so thank you for sharing; and together, I hope we meet your expectations in the future.
Frances from Birdie
AMAZING APPLICATION!
AMAZING APPLICATION!
Birdie is such a great application to use, it makes the work load a lot easier to handle for the team and I. The customer service has been absolutely exceptional, if you have an issue, you can contact Birdie supported in minutes and they'll get back to you just a quick. Olivia, our customer success manager, has been amazing in helping us understand Birdie at a deeper level and has played a key role in raising our Q score. All in all, Birdie is the complete package and I would recommend switching over to this from whatever you are using currently!
30 December 2023
Unprompted review
Reply from Birdie
Hi Brandon,
Thank you so much for this incredible review!
We’re thrilled to hear how much Birdie has made a positive impact on your team’s workload. Olivia and the entire team are delighted to be part of your success—especially hearing that Birdie has helped raise your Q score!
We’re grateful to have such fantastic partners like you - thanks again for sharing your experience; we're here whenever you need us!
Best wishes,
Frances from Birdie
Annoying and poor support service
Really annoyed right now as this business of not being able to speak to someone for support is frustrating me. I have been having issues since onboarding and when I try to speak to someone for support, all I have are chats and screenshots which doesn’t help. If I was able to navigate by myself to resolve my issues, I wouldn’t bother reaching out. I would just use the guides. Not enjoying the monies worth. A lot of wasted time that’s unpaid. Very frustrating!
26 August 2024
Unprompted review
Reply from Birdie
Hi there,
I'm sorry for the delay in getting back to you on this one - I’ve been chatting to the team to see what may have happened here.
I'm really sorry to hear that you've been having such a frustrating experience with us. I completely understand how difficult it can be when you just want to talk to someone and get the help you need quickly.
Our support team is always here to help, but we also want to make sure you have access to the right tools to make things easier for you. I noticed that your Customer Success Manager recently sent you some links to our webinars and the Birdie Academy training courses. These sessions are designed to help you and your team get the hang of the Birdie platform, from using the Birdie App to making the most of our care management features.
We hope you’ll find these resources helpful, but please don’t hesitate to reach out if you feel stuck or need any further help. We're here to make sure you get the best possible experience with us, and we’re genuinely committed to helping you succeed.
Best wishes,
Frances from Birdie
Birdie app is easy to use
Birdie app is easy to use. You receive shift reminders a day before!
22 August 2024
Unprompted review
Reply from Birdie
Hi Wilson,
We really appreciate your kind words and support. Thanks for being a wonderful customer!
- Frances from Birdie
Satisfied with the app
21 August 2024
Unprompted review
Reply from Birdie
Hi Omolayo,
We're so happy to hear you're having a good experience with Birdie. Your support is greatly appreciated! - Frances from Birdie
Love the set up but can't understand…
Love the set up but can't understand why we have to record tasks twice. It just adds more time on visits and also. Clients think we're on our phone texting instead of spending valuable time conversing with them.
21 August 2024
Unprompted review
Reply from Birdie
Hi Claire,
Thank you for the review! We’re really glad to hear you love the set-up. I’m sorry to hear you’re having some trouble r.e. recording tasks twice - you shouldn’t have to do that so I would recommend checking in with our support team, or making sure the visit plans haven’t been put in twice. Thanks again Claire - hope this situation is resolved for you soon!
Best wishes,
Frances
Generally a good app
Birdie is a good app generally. I've had no major problems using it. It can be a little annoying sometimes as the tasks can double book and repeat what you've already covered.
21 August 2024
Unprompted review
Reply from Birdie
Hi Chris,
Thank you for the positive review!
I'm sorry you're sometimes having to record tasks twice - I'd recommend contacting the support team about this!
Best wishes,
Frances from Birdie
I love my cleaning job at Granthams I…
I love my cleaning job at Granthams I like to keep it clean x tidy for Kirsty and the team they always are so welcoming to me Patricia southworth
21 August 2024
Unprompted review
Reply from Birdie
Hi Patricia,
We're so grateful for your feedback. It's our pleasure to serve partners like you! - Frances from Birdie
All the the care plans and call times…
All the the care plans and call times for clients are easy to understand
21 August 2024
Unprompted review
Reply from Birdie
Hi Getrude,
Thanks for the great feedback! We're really pleased to hear about the ease-of-use with care plans and call times.
Frances from Birdie
The apps is really easy to access
20 August 2024
Unprompted review
Reply from Birdie
Hi Oluwaseun,
Thanks for the lovely review. We're glad you're satisfied with our software! - Frances from Birdie
Efficiency
2 August 2024
Unprompted review
Reply from Birdie
Hi Dare,
Thanks for the 5* review! We're really pleased to hear you find Birdie efficient!
Frances from Birdie
Reply from Birdie
Hi Cristina,
Thanks for the positive review - we're really pleased you're enjoying the Birdie app!
Frances from Birdie
Reply from Birdie
Hi Hemi,
Thanks for the review! We really appreciate it.
Frances from Birdie
User friendly but on PRN there is need…
User friendly but on PRN there is need to make it possible to correct where one makes a mistake
18 August 2024
Unprompted review
Reply from Birdie
Hi Jedias,
Thank you for the feedback! We really appreciate it.
Frances from Birdie
Easy access and easy way to get help…
Easy access and easy way to get help from Administration.
You can communicate without anything to the Administration and get help immediately.
20 August 2024
Unprompted review
Reply from Birdie
Hi there,
Thank you for sharing your experience. We're delighted to hear Birdie's meeting your expectations - especially when it comes to communicating with the team!
Frances from Birdie
Easy to use and with practice good in…
Easy to use and with practice good in poor service areas.
20 August 2024
Unprompted review
Reply from Birdie
Hi Barbara,
Thank for you the great review - we're really grateful for your kind words.
Frances from Birdie
Birdie is a very interactive and user…
Birdie is a very interactive and user friendly app. It makes work alot easier and essentially comprehensive in details.
20 August 2024
Unprompted review
Reply from Birdie
Hi Folami,
We're delighted by your feedback. Thanks for letting us know we're on the right track in making care delivery easier and safer for all involved in the care circle.
Frances from Birdie
Reply from Birdie
Hi Oyet,
Your positive words mean a lot to us. Thank you for taking the time to leave us a review!
Frances from Birdie
Great app and easy to use
19 August 2024
Unprompted review
Reply from Birdie
Hi Alison,
Thank you for your kind review. We're so pleased to hear you're satisfied with the Birdie app!
Frances from Birdie
Easy to use from start to finish
List of clients at my finger tips, care plans, tasks and call logs to keep you informed and updated. Concerns are easily raised without having to speak to anybody.
Would be super helpful if birdie was able to log total miles from first to last client so we don't have that extra work at the end of a week/month
Would be helpful if we could tag 'discontinued/no longer needed' tasks for deletion
19 August 2024
Unprompted review
Reply from Birdie
Hi Anna,
Thank you for the great review! It’s great to hear your thoughts on how we could improve the product - I’ve fed this back to the product team! If you have any other suggestions you can head to the Birdie website > product > product roadmap and log any recommendations there and they’ll go directly to the team. Thanks again for this helpful and positive review, we really appreciate it!
Best wishes,
Frances from Birdie
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.