Birchwood Motors Reviews 

187
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 70 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the friendly and knowledgeable staff for providing exceptionally smooth, straightforward, and completely stress-free vehicle purchasing processes. Consumers deeply appreciate the helpful communication, trustworthy advice, and efficient handling of paperwork throughout the entire transaction. Buyers often mention that cars are delivered in brilliant condition, ready for the road without any unwanted sales pressure. However, some customers also noted occasional minor vehicle flaws or slight errors regarding the information provided after purchase. A few customers also experienced ongoing mechanical concerns or felt somewhat disappointed with specific after-sales situations requiring extra visits.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting that team members are incredibly helpful, polite,... See more

Service

Consumers find service to be positive, highlighting helpful and professional staff who make the car buying... See more

Product

Clients share positive opinions on product, highlighting that vehicles are in brilliant condition and drive... See more

User experience

People report positive experiences with user experience, highlighting an easy, smooth, and stress-free... See more

Customer service

Customers consistently note positive experiences with customer service, praising staff for being super... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Highly recommend Birchwood Motors. Super responsive and really helpful right from the beginning. Really pleased with my first car and Sam made the whole experience easy. The sale didn’t feel pressuris... See more

Rated 5 out of 5 stars

Initially only looking to purchase one car but we ended up buying two! The process was seamless from start to finish! We did have 1 or 2 problems but this was dealt with so quickly and professionally... See more

Rated 5 out of 5 stars

Alex was amazing all the way through the process of purchasing my second car. There was no pressure or pushiness when coming to look at a vehicle from any of the staff which is something I do really a... See more

Rated 5 out of 5 stars

The service was super excellent, smart, smooth and simple....no hassles! Walked in, had a chat, inspected 2 cars, made my choice, tidied the paper works, drove off with my new car! Alex was more than... See more


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

Birchwood Motors is an independent used car dealership based in Cardiff, South Wales. We offer a wide selection of quality used vehicles, with a focus on competitive pricing, thorough preparation and straightforward customer service. We understand that buying a car is a significant decision. Our aim is to make the process as simple, transparent and enjoyable as possible, whether you are purchasing your first car, upgrading your current vehicle or buying from further afield. Every vehicle is carefully selected and prepared through our dedicated Preparation and Aftersales Centre before being offered for sale. Our preparation process includes mechanical inspections, cosmetic preparation and quality-control checks, helping us ensure that each vehicle meets the standards our customers expect. Our experienced team can assist with part exchanges, vehicle finance and additional warranty options. We take the time to understand each customer’s requirements and explain the available options clearly, without unnecessary pressure. Finance is subject to status and terms and conditions. Our relationship with customers does not end when they drive away. Our dedicated aftersales team is available to provide ongoing support and help resolve any concerns that may arise after purchase. Customer feedback is extremely important to us. Every review helps us understand what we are doing well and where we can improve. We are proud of the reputation we have built, but we also recognise that maintaining trust requires consistent standards and a willingness to listen. Whether you visit us in person or purchase remotely, our goal is the same: to provide a reliable vehicle, excellent value and a level of service that gives you confidence in choosing Birchwood Motors.


Contact info

4.8

Excellent

TrustScore 5 out of 5

187 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(187)

69 reviews in the last 12 months

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Rated 5 out of 5 stars
Birchwood Motors logo

Reply from Birchwood Motors

Hi Nick,

Thanks a lot, we take pride in our pricing and make sure we give the best possible service.

Kind regards,

Birchwood Motors Ltd.

Rated 5 out of 5 stars

Bought a great little car with the…

Bought a great little car with the team, it as in great condition and very much as advertised with no hard sell. Alex was extremely helpful and although there was a small mix up with regards the service plan, he was quick to recitify and ensure the car service was covered by them. A rare treat to work with such helpful and trustworthy car dealers.

10 May 2024
Unprompted review
Birchwood Motors logo

Reply from Birchwood Motors

Hi Scott,

We really appreciate the kind words, glad we could sort out the service plan mix up.

Thanks a lot,

Alex
Birchwood Motors Ltd.

Rated 4 out of 5 stars

Very friendly people answered all my…

Very friendly people answered all my questions and the sale was quick and easy, very nice company !

17 May 2024
Unprompted review
Birchwood Motors logo

Reply from Birchwood Motors

Hi Niamh,

Thanks a lot for the lovely review, glad we could meet your expectations.

Was lovely to meet you!

All the best,

Birchwood Motors Ltd.

Rated 5 out of 5 stars

The people were friendly and went out…

The people were friendly and went out of their way to answer all my questions about the car. The purchase was swift and didn't take much time at all.

6 May 2024
Unprompted review
Birchwood Motors logo

Reply from Birchwood Motors

Thanks a lot for the review Bobby, glad we could assist you with purchasing your car!

All the best,

Birchwood Motors Ltd

Rated 5 out of 5 stars

A credit to the motor trade

After chasing around the UK for a very specific spec of vehicle. I had been totally let down at two other dealers trying to sell me substandard damaged vehicles, then I come across what I had been searching for Birchwood.
I found Birchwood Motors a pleasure to do business with. I spoke to Alex, from start to finish. After a mid afternoon call Saturday we travelled down from Manchester to view and purchase the car the very next day. Alex even opened up early on a Sunday morning to accommodate me and the family as we needed to be back in Manchester for a mid afternoon appointment.
Can’t fault the service. Can’t fault the car. Over the moon with everything. Would recommend them to anyone.

7 April 2024
Unprompted review
Birchwood Motors logo

Reply from Birchwood Motors

Dear Barclay,

I am so happy to hear we could assist you getting the right car and put a stop to your car search.

We always try and go the extra mile for our customers and we appreciate you expressing this in your review.

Lovely to meet you and the family!

All the best,

Alex
Birchwood Motors Ltd.

Rated 5 out of 5 stars

Top notch.

Guys were great. Great communication and always happy to help. Travelling afar for a car can be tricky but this was fast and no hassle.

25 April 2024
Unprompted review
Birchwood Motors logo

Reply from Birchwood Motors

Hi Blair,

Very happy to hear you were satisfied with your purchase from us.
I'm glad to hear your journey all the way from Scotland and back was successful.

Birchwood Motors Ltd

Rated 5 out of 5 stars

Even faster than Amazon Prime!

I was very impressed with the excellent service I received from Birchwood Motors. I spoke to Alex and Morgan late in the day but nothing was too much trouble and amazingly, after purchasing a car at teatime on Monday, it was delivered to my door over 200 miles away by the following lunch time! This was such a relief as I am a carer and urgently needed a car to support my vulnerable clients.
A lovely company to deal with and I couldn't recommend them highly enough.

22 April 2024
Unprompted review
Birchwood Motors logo

Reply from Birchwood Motors

Hi Tamsin,

Very happy to hear how delighted you were with our service, you know who to call when you need a new car!

All the best,

Jeff Bezos
(Alex).

Rated 5 out of 5 stars

Really good communication and helpful…

Really good communication and helpful staff. Made the process of financing a car really stress free and car was sorted very fast only took a a few days for it to be delivered. Would definitely recommend.

19 April 2024
Unprompted review
Birchwood Motors logo

Reply from Birchwood Motors

Hi Toby,

Very happy to hear how smooth we made everything for you.

All the best,

Birchwood Motors Ltd.

Rated 5 out of 5 stars

Good deal. Good people. Good luck.

A good deal, helpful staff, go the extra mile - literally - and sorted out an admin glitch immediately. Highly recommend them and wish them care and wisdom to grow the business without getting too big and losing the personal touch.

1 March 2024
Unprompted review
Birchwood Motors logo

Reply from Birchwood Motors

Hi John,

We really appreciate the kind words and wishes.

Kind regards,

Birchwood Motors Ltd.

Rated 5 out of 5 stars

Great experience in buying a car

These guys take the car buying experience into the 21st century. Forget all the stereotypes of used car salesmen. This was a great experience from beginning to end, very friendly, and no high pressure sales tactics. Would highly recommend to everyone.

14 April 2024
Unprompted review
Birchwood Motors logo

Reply from Birchwood Motors

Hi Andrew,

Glad we could meet your expectations and make your experience a great one.

All the best,

Birchwood Motors Ltd.

Rated 5 out of 5 stars

Great service from both Alex and…

Great service from both Alex and Morgan! Had a small issue with the car which was sorted within 24 Hours, very professional and easy to contact after purchase! Would recommend Birchwood Motors.

9 April 2024
Unprompted review
Birchwood Motors logo

Reply from Birchwood Motors

Hi Nick,

Thanks a lot for the kind words, glad we could make your car buying experience a good one!

All the best,

Birchwood Motors LTD.

Rated 5 out of 5 stars

Highly recommend this company

Highly recommend this company. Alex was a great help made purchasing our car a doddle no hassle from start to finish, very happy with their customer service and approach.

6 April 2024
Unprompted review
Birchwood Motors logo

Reply from Birchwood Motors

Hi Neil,

Very much appreciated the kind words, glad you guys are both happy!

All the best,

Alex

Rated 5 out of 5 stars

Amazing experience with the whole…

Amazing experience with the whole Birchwood team! Got just the car I was looking for at an amazing price. Also offer part exchange which was a massive help.

29 March 2024
Unprompted review
Birchwood Motors logo

Reply from Birchwood Motors

Hi Jade,

Thanks a lot for the kind words, glad we could assist you.

Kind regards,

Birchwood Motors LTD

Rated 5 out of 5 stars

So straightforward

So straightforward - price for part exchange was given over the phone so I knew I would be able to afford the car I went to see, car ready and waiting and was exactly as described. Paperwork was accomplished swiftly and expertly, and we were able to drive the car away in a very short time.

26 March 2024
Unprompted review
Birchwood Motors logo

Reply from Birchwood Motors

Hi Janet,

Glad to hear you were pleased with your experience with us, enjoy the car!

All the best,

Alex

Rated 5 out of 5 stars

Great dealership!

We had an exceptional experience buying a car from Birchwood Motors. Alex's friendliness and helpfulness from start to finish made the process a breeze. They provided us with temporary insurance and tax road, which was a big help. Alex, keep up the outstanding work because you're doing it right!
We haven't detected any issues with the car so far, but we plan to take it to our mechanic for a checkup soon. 
We would unhesitatingly recommend Birchwood Motors to anyone looking for a car. 

23 March 2024
Unprompted review
Birchwood Motors logo

Reply from Birchwood Motors

Hi Nicolae,

Glad I could make your buying experience a smooth process, Glad you are enjoying the car!

All the best,

Alex

Rated 5 out of 5 stars

Amazing prices, Fab staff

From the moment I walk through the door at Birchwood Motors Cardiff, I was made to feel welcome. The whole experience was so smooth and the handover was faultless and made so easy.

23 March 2024
Unprompted review
Birchwood Motors logo

Reply from Birchwood Motors

Thanks a lot Janine, glad we made you feel so welcome.

All the best!
Birchwood Motors.

Rated 5 out of 5 stars

Focus T Ecoboost ST-3 Estate

The guys were superb, very professional, trustworthy and they knew what they were talking about. I would definitely buy from them again.

23 March 2024
Unprompted review
Birchwood Motors logo

Reply from Birchwood Motors

Hi Anna,

Thankyou for the kind words.

Regards,
Birchwood Motors.

Rated 5 out of 5 stars

Nothing was a problem ..Very simple…

Nothing was a problem ..Very simple process ..Very professional during & after the sale..Everything explained ..Should be proud of this company ..From start to finish ,excellent .

23 March 2024
Unprompted review
Birchwood Motors logo

Reply from Birchwood Motors

Thanks a lot James, glad you are enjoying your new car!

All the best,
Birchwood Motors

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