Birchwood Motors Reviews 

187
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 70 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the friendly and knowledgeable staff for providing exceptionally smooth, straightforward, and completely stress-free vehicle purchasing processes. Consumers deeply appreciate the helpful communication, trustworthy advice, and efficient handling of paperwork throughout the entire transaction. Buyers often mention that cars are delivered in brilliant condition, ready for the road without any unwanted sales pressure. However, some customers also noted occasional minor vehicle flaws or slight errors regarding the information provided after purchase. A few customers also experienced ongoing mechanical concerns or felt somewhat disappointed with specific after-sales situations requiring extra visits.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting that team members are incredibly helpful, polite,... See more

Service

Consumers find service to be positive, highlighting helpful and professional staff who make the car buying... See more

Product

Clients share positive opinions on product, highlighting that vehicles are in brilliant condition and drive... See more

User experience

People report positive experiences with user experience, highlighting an easy, smooth, and stress-free... See more

Customer service

Customers consistently note positive experiences with customer service, praising staff for being super... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Highly recommend Birchwood Motors. Super responsive and really helpful right from the beginning. Really pleased with my first car and Sam made the whole experience easy. The sale didn’t feel pressuris... See more

Rated 5 out of 5 stars

Initially only looking to purchase one car but we ended up buying two! The process was seamless from start to finish! We did have 1 or 2 problems but this was dealt with so quickly and professionally... See more

Rated 5 out of 5 stars

Alex was amazing all the way through the process of purchasing my second car. There was no pressure or pushiness when coming to look at a vehicle from any of the staff which is something I do really a... See more

Rated 5 out of 5 stars

The service was super excellent, smart, smooth and simple....no hassles! Walked in, had a chat, inspected 2 cars, made my choice, tidied the paper works, drove off with my new car! Alex was more than... See more


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

Birchwood Motors is an independent used car dealership based in Cardiff, South Wales. We offer a wide selection of quality used vehicles, with a focus on competitive pricing, thorough preparation and straightforward customer service. We understand that buying a car is a significant decision. Our aim is to make the process as simple, transparent and enjoyable as possible, whether you are purchasing your first car, upgrading your current vehicle or buying from further afield. Every vehicle is carefully selected and prepared through our dedicated Preparation and Aftersales Centre before being offered for sale. Our preparation process includes mechanical inspections, cosmetic preparation and quality-control checks, helping us ensure that each vehicle meets the standards our customers expect. Our experienced team can assist with part exchanges, vehicle finance and additional warranty options. We take the time to understand each customer’s requirements and explain the available options clearly, without unnecessary pressure. Finance is subject to status and terms and conditions. Our relationship with customers does not end when they drive away. Our dedicated aftersales team is available to provide ongoing support and help resolve any concerns that may arise after purchase. Customer feedback is extremely important to us. Every review helps us understand what we are doing well and where we can improve. We are proud of the reputation we have built, but we also recognise that maintaining trust requires consistent standards and a willingness to listen. Whether you visit us in person or purchase remotely, our goal is the same: to provide a reliable vehicle, excellent value and a level of service that gives you confidence in choosing Birchwood Motors.


Contact info

4.8

Excellent

TrustScore 5 out of 5

187 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(187)

69 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top customer care from this company

Top customer care from this company. Definately a 5 star service and a big thank you to Dean who went above and beyond to make sure everything ran smooth.
Would defiantly recommend!!!

29 August 2024
Unprompted review
Birchwood Motors logo

Reply from Birchwood Motors

Hi Manda,

Thanks a lot for the review, we really appreciate it.

Kind regards,
Birchwood Motors Ltd

Rated 5 out of 5 stars

Easy PX and purchase, would recommend!

Alex was very helpful and very responsive to any queries I had. The px went through very easy and the car I purchased was exactly as described in the advert. Would definitely recommend buying a car here!

24 August 2024
Unprompted review
Birchwood Motors logo

Reply from Birchwood Motors

Hi Connor,

Glad to hear your pleased with your new car, thanks for recommending us.

All the best,
Alex
Birchwood Motors Ltd

Rated 5 out of 5 stars

Great experience

Great experience buying a car from them. Made a trip up from Hampshire. No pressure sale and very friendly to deal with. Always helpful and very professional. Would highly recommend.

26 August 2024
Unprompted review
Birchwood Motors logo

Reply from Birchwood Motors

Hi Robin,

Thanks a lot for the kind words, glad we made your trip worthwhile.

Thanks a lot,
Birchwood Motors Ltd

Rated 5 out of 5 stars

Great experience .

Great experience recently buying a car from this company. Morgan was very polite and friendly. I travelled up from Exmouth on the train and he gladly picked us up. Over the moon with my purchase. Great communication throughout all the transaction. Highly recommend. Thank you again Morgan . 👍 Dawn

1 August 2024
Unprompted review
Birchwood Motors logo

Reply from Birchwood Motors

Hi Dawn,
Thank you for that kind review.
I'm glad your experience with us was a pleasant one! Enjoy your car.
All the Best,
Morgan
Birchwood Motors

Rated 5 out of 5 stars

Great experience today with the guys at…

Great experience today with the guys at Birchwood Motors.
Alex was helpful, informative and provided a no pressure sale, it was so relaxed I forgot to ask for a discount!
All jokes aside the car we purchased was priced well and was completely as described over the phone.
Well worth the 7 hour round trip and would definitely use again.

Pete👍🏻

10 August 2024
Unprompted review
Birchwood Motors logo

Reply from Birchwood Motors

Hi Peter,

Glad your 7 hour trip was worthwhile, we always try to be as truthful as possible with our cars. Pleased to hear it was what you were expecting.

Thanks,
Alex
Birchwood Motors Ltd

Rated 5 out of 5 stars

Great experience buying a car from this…

Great experience buying a car from this company. Alex was extremely helpful, stayed open late to accommodate me with no sales pressure. I felt he answered my questions honestly and very helpful on a follow up query. My car was delivered the next day & I love it!

9 July 2024
Unprompted review
Birchwood Motors logo

Reply from Birchwood Motors

Hello Jane,

Really pleased to hear your enjoying your car, thanks for choosing Birchwood.

Thanks,
Alex
Birchwood Motors Ltd

Rated 5 out of 5 stars

Professional business

I had a really positive experience with Birchwood Motors. Alex was the salesman and he was great, very different to most dealerships I have been to. Usually you have the hard sell and it was actually quite relaxed. I suppose you do not have to hard sell when you have reasonable prices to begin with but *speak as you find* Birchwood Motors are top drawer and would recommend to anyone

4 August 2024
Unprompted review
Birchwood Motors logo

Reply from Birchwood Motors

Hi Alun,

I really appreciate the kind words, means a lot that we could make you feel very relaxed going ahead with the purchase of your new car.

Thanks,
Alex
Birchwood Motors Ltd

Rated 5 out of 5 stars

Excellent service quick and easy and…

Excellent service quick and easy and well happy with the car I would advise anyone to go there

26 July 2024
Unprompted review
Birchwood Motors logo

Reply from Birchwood Motors

Hi Lee,

We very much appreciate you recommending us to everyone, glad you are pleased.

All the best,
Birchwood Motors Ltd

Rated 5 out of 5 stars

Mercedes C220

Super proffesional and friendly company to purchase my new car. I travelled all the way from Warwickshire based on their excellent reviews and wasn't disappointed when I arrived. Vehicle was as described and is running beautifully very happy with it. The guys even took the time to drop me off and pick me back up from somewhere local. Thanks very much chaps

16 July 2024
Unprompted review
Birchwood Motors logo

Reply from Birchwood Motors

Hi Adam,

I am delighted to receive such a lovely review, I'm glad we were able to provide you with quality service and a quality vehicle!

Kind Regards,
Morgan Wilce (Director)

Rated 5 out of 5 stars

Great customer service!!

Great customer service

20 July 2024
Birchwood Motors logo

Reply from Birchwood Motors

Hi Laura,

Thank you for that kind review, I am pleased you were happy with the customer experience.

Enjoy the car!
All the best,
Morgan Wilce (Director)

Rated 5 out of 5 stars

Very good people to deal with

Very good people to deal with, helpful, polite and gave very good information about the car. Would recommend anyone to go there.

16 July 2024
Birchwood Motors logo

Reply from Birchwood Motors

Hi Dave,

Thank you for the recommendation! Enjoy your new vehicle.

Kind Regards,
Morgan Wilce (Director)

Rated 5 out of 5 stars

No Sales pressure!

It was a pleasure to meet Alex when I purchased a Volvo XC70, it was a refreshing change not to be hassled by any sales people. I was given the keys to the car, allowed to look around the car in my own time without someone hovering over your shoulder and was told to take it for a test drive and take my time! Alex took the time to show me the service history and answer any questions I had about the car. Super happy with both the customer service and the car!

6 July 2024
Birchwood Motors logo

Reply from Birchwood Motors

Hi Sam, Thank you for that kind review, I'm glad you didn't feel pressured. Enjoy the Car! All the best, Alex Birchwood Motors Ltd.

Rated 5 out of 5 stars

Mini Cooper

Bought a Mini from Alex, there was no pressure with the sale left us to make a decision but there to answer any queries. There was a problem with one of the trims but he sorted this out for us straight away. Very good service and definitely recommend.

20 June 2024
Unprompted review
Birchwood Motors logo

Reply from Birchwood Motors

Hi Nicola,

Thanks a lot for the lovely words, glad I could assist with helping you guys get the right car. Thanks a lot for recommending us.

All the best,

Alex
Birchwood Motors Ltd.

Rated 5 out of 5 stars

Bought a lovely polo for my daughter

Bought a lovely polo for my daughter, from Alex at Birchwood Motors.
Service was friendly and professional.
Would recommend.

3 July 2024
Unprompted review
Birchwood Motors logo

Reply from Birchwood Motors

Hi Gary,

Glad you were happy with our service, over the moon to hear your daughter is pleased with her new vehicle.

Thanks,

Alex
Birchwood Motors Ltd

Rated 5 out of 5 stars

Just bought a lovely little car

Just bought a lovely little car from Birchwood motors. Alex was great to deal with, can just grab the keys and take time to look at the vehicles with no pressure at all. Cars are in great condition, prices are very competitive, i would definitely recommend to friends and family. Refreshing to have a car buying experience thats enjoyable.

24 June 2024
Unprompted review
Birchwood Motors logo

Reply from Birchwood Motors

Hi Peter,

Thanks a lot for the kind words, very much appreciated how pleased you are overall with your buying experience.

Thanks,

Alex
Birchwoood Motors Ltd

Rated 5 out of 5 stars

Bought a Audi Q5 from birchwood on…

Bought a Audi Q5 from birchwood on Sunday we welcomed by staff answered all my questions.. not pushy at all which is unknown in car sales thanks again absolutely love the car runs like a dream 👌

11 June 2024
Birchwood Motors logo

Reply from Birchwood Motors

Hi Benjamin,

Extremely happy to hear we made you feel very welcomed, glad your enjoying your new Audi.

Thanks a lot,

Birchwood Motors Ltd

Rated 5 out of 5 stars

Audi SQ5 Purchase

Thanks to Alex for a great purchase experience alongside Morgan, the car was as described and both were supportive throughout the the whole process

25 May 2024
Birchwood Motors logo

Reply from Birchwood Motors

Hi Chris,

Really pleased to hear that you are happy with the car, thanks for choosing Birchwood!

All the best,

Alex & Morgan
Birchwood Motors Ltd.

Rated 5 out of 5 stars

Start to finish of buying a car has…

Start to finish of buying a car has been amazing.. Everything was so hassle free to do and simple. Was all done within the day. Alex was friendly and professional. Highly recommend the company. Love my new car, thank you.

30 May 2024
Unprompted review
Birchwood Motors logo

Reply from Birchwood Motors

Hi Sam,

I really appreciate the kind words, glad we made your experience a hassle free one. Please to hear how happy you are with the car.

Enjoy!

All the best,

Alex
Birchwood Motors Ltd.

Rated 5 out of 5 stars

I recently bought a used Volvo from…

I recently bought a used Volvo from Birchwood Motors, and I couldn't be happier with the experience. Alex provided excellent service, ensuring the entire process was swift and seamless. They were knowledgeable, courteous, and genuinely committed to helping me find the perfect car. The vehicle was in great condition, just as described, and the buying process was straightforward and efficient. I highly recommend Birchwood Motors for anyone looking for a hassle-free car buying experience. Thank you for making my purchase so enjoyable!

24 May 2024
Birchwood Motors logo

Reply from Birchwood Motors

Hi Pierre,

Thank you for that excellent review. We are pleased we were able to make your experience such an enjoyable one.
All the best with your new car!

Kind Regards,
Alex
Birchwood Motors Ltd

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