BIQU Equipment Reviews 

Purchased a Biqu BX. Starting off I loved the printer and everything about it until my motherboard burnt up on me ruining the motherboard along with my screen and a stepper driver.. Contacted Customer Service thinking I would get it handled with how well their customer support is and all I got was a run around for months and when I finally did get attention on the matter I was told I would have to purchase a new motherboard and screen. I have looked all over the internet for a motherboard and nowhere in the US is there any available so I asked Customer Service and they basically told me it's my issue and if I can't find a motherboard replacement then suggest finding another motherboard that is compatible. Well thanks Biqu for your help 🖕

2 orders paid on 16.02 and still not shipped

one star because I have to give one to have a review added. Why why why......People figure out that you suck at customer service. People realize that your products are largely garbage and the good products you do have.....have no support. Not an ounce of intelligence behind this Company.

Exceptional Products and Outstanding Service!

I’ve been using BIGTREETECH/BIQU products for a while now, and I can confidently say they’re a game-changer for 3D printing enthusiasts. The innovation and attention to detail in their Panda series and other components, like their LED strips and touchscreens, are simply top-notch.

Their products are easy to integrate and have significantly improved the performance of my 3D printer. I especially appreciate their commitment to providing open, accessible, and high-quality solutions that push the boundaries of the industry.

The customer service team is also incredible – responsive, knowledgeable, and always willing to go the extra mile to solve any issues. They truly value customer feedback and continuously improve their offerings.

If you’re looking for reliable and innovative 3D printing solutions, BIGTREETECH/BIQU is the way to go. Highly recommended!

It’s incredibly frustrating how poor Biqu’s customer service is. Received a delivery notification, but no package arrived. I’ve reached out to both Biqu support and the local delivery company responsible for the shipment, but neither has been helpful. They insist that since the delivery company marked it as delivered, it’s no longer their responsibility. I’m extremely disappointed with how difficult it was to even reach them—I had to go through so many different avenues just to get in contact, only to receive no real assistance.

Horrible business with virtually no customer service. Some orders won't ship for weeks. The worse case scenario is if a package gets lost in the mail or delivered to the wrong address. BIQU will not refund you or reship the order. All the "Panda" products are downgrades from the stock Bambu parts. Also they censor reviews on their website. Anything below 4 starts gets removed.

I ordered 2 months ago, according to tracking the goods have not even been shipped yet, support is not responding. I will definitely not be shopping there again.

I got a panda touch for my P1S,its easy to install and setup,better than the original one,highly recommend.

Good product, I use BIQU motherboard for all my 3dprinter, stable and durability. especially Octopus board and H2 extruder.

Ordered two Eddy coils a month ago. There is still no sign of shipping. Scammers.

Most of my we’re on back order one item still is it’s taken forever to get from Illinois to Michigan going on like four days from one order so not really a good experience for 300 and something dollars worth of merchandise

Order placed and paied on 05.10.2023 today is 17.10.2023 and still nothing is packed or shipped out. WhatsApp Support answers days later and say I should contact the shipper by email ?? What the heck. Thats nothing what I understand under customer support. Do not order there if you really need the parts.

Another order delivered to the UK in good time. Excellent prices! Now my one stop shop for 3D equipment! Will deffo be back!

Their support is horrible. They perform an arrogant indifference and apparently hope that users give up or that the return deadline for the product is exceeded before a response is received. They seem to have become too big of a company to take their customers genuine seriously.

ive seen reviews on YouTube, ordered a hermit crab and some other products, the products maybe good (in general) but the support is just awful, wouldn't want that treatment for you enemies

first of all the hermit crab, I ordered the CAN version they sent me the standard, and after 100 pics sent they admited they send the wrong product

same goes for the h2, sent me the old version, and had yet again to send many many pics and the box clearly shows the old version they were just open this, send pics of this and that, I didn't accept the lousy refund amount they offered but they just decided with Aliexpress that and sent it anyways, I kept the things hoping its the last ill have to deal with them

2 plates were very loose, even a 1-2000mms2 speeds just knocks it off he park and it comes flying away, contacted the support, were answering quicker for sales, when it came to support, no one was there anymore

an e3 v3 and a touch screen, 2 mosfets were blown, motherboard was plugged for like an hour, noticed part cooling fan not spinning checked things out, not working also the case cooling fan, contacted them. . . the motors needs to be turning and the fan only turns when the extruder goes to .. . which is common infos and I can see that in the marling config, and sent videos

I can't recommend bigtreetech enough as there products are quality and a reasonable price 👌 and there after sales series is first class

I purchased there bigtreetech skr mini e3 v3.0 and a tft35 e3 v3.0 for my ender 3 pro

And I had a problem with the tft35 e3 v3.0 screen
So I sent them an email and they couldn't of been more helpful and within a day they resolved the issue

This is why if I could I would be giving them 10 out of 10 for there products and there pricing and there first class service
As they went above and beyond to resolve my issues

I bought the SKR MINI E3 V3.0 and got it in few days, everything is good.