The website used to be difficult. I don’t remember why but I found it difficult to checkout, so annoying I stopped buying. I came back recently to try again cuz I love the body moisturizer. They made... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordering easy and got my free 3piece gift but I clicked my $25 credit I earned to use and it was not taken off my order. Chat not available either to ask why. Help option had no matching options to... See more
Company replied
I love your products and have been buying them for a few years now. Have repurchased certain items multiple times. Also love your rewards and full size reward. My ONLY complaint is when items go out o... See more
Company replied
I was originally recommended the mineral sunscreen as a healthy option with summer coming up. When ordering I decided to try out the plumping skincare set and to my absolute amazement, after use my ac... See more
Company replied
Company details
Information provided by various external sources
Pioneering sustainable beauty through biotechnology, at Biossance we created a 100% plant-based squalane skincare line that is incredibly effective and safe.
Contact info
United Kingdom
- biossance.com
4.3
Excellent
7K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Biossance is an essential part of my skincare!
I shop for all my skincare products online and have for years. The Biossance web page is easy to navigate and is thorough with the ingredients and how to use the product. I appreciate the many deals as well!
The only disappointment I have experienced today while shopping was there was no jumbo size available in the Squalane + amino aloe cleanser so I couldn't take advantage of the current sale 🙃
5 May 2026
Reply from BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Great Products!
Excellent products that I use all the time. I especially love their Omega Repair Cream. I love to use it in the morning and at night. I will definitely buy from them again!
23 November 2025
Reply from BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Biossance skin care products cannot be beat for the quality!
I have purchased so many Biossance products and they are all lovely on my skin. My favorite is the Squalane + Vitamin C Rose Oil. I have used a lot of products on my mature, dry skin but nothing compares to how well my skin looks after I apply this product, especially the fine lines under my eyes & the crepey skin under my brow area.
3 May 2026
Reply from BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
I had a very frustrating experience…
I had a very frustrating experience with this company. I placed an order (755948243), only to receive an email shortly after saying it was canceled without any explanation. When I tried to log into my account, it no longer existed, which is extremely concerning.
I contacted customer support, and they were unable to provide any answers. Instead, they asked me to wait 3–5 days while they “investigate,” which is unacceptable, especially since this was a time-sensitive Mother’s Day order.
For context, I used a valid US credit card, a US address, and placed the order while physically in the USA. There is no clear reason for canceling the order and deleting my account. The lack of transparency and urgency is very disappointing.
At this point, I can’t help but question whether my name (Mohamed) triggered some kind of unnecessary flag in their system, which makes the situation even more concerning given how it was handled, including deleting my account.
Based on this experience, I will be taking my business elsewhere
4 May 2026
Reply from BIOSSANCE
Hello Mohamed,
We regret to hear about the frustrating experience with your order. We understand your disappointment regarding the cancellation.
A message has been sent to you.
Kind regards,
Liam
The order was easy to place
The order was easy to place! Now I can't wait to try the product when it gets home!
4 May 2026
Reply from BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Website was easy to use
Website was easy to use. I was able to find what I was looking for, and learn about new product.
3 May 2026
Reply from BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
I love your products... but
I love your products - getting them delivered has been painful though. Uni Uni has an issue delivering to my address (an apartment) or my friends house a safe place to leave packages on the front steps. It's super frustrating and has me looking for a product alternative.
18 April 2026
Reply from BIOSSANCE
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Natalia
great product, but Bioassance sends free gift that contributes to plastic pollution
I love the product I ordered, but I do not like that Bioassance sends me free gift when I do not want one. it contributes to plastic pollution and I would like to be able to purchase the product I know I like without contributing to plastic pollution. Please let me choose if I want the free gift or not. thank you!
3 May 2026
Reply from BIOSSANCE
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Natalia
Reply from BIOSSANCE
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Natalia
Easy to use website and quality…
Easy to use website and quality products. My daughter turned me on to them at Christmas!
3 May 2026
Reply from BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
I missed the jumbo sale and was really…
I missed the jumbo sale and was really sad that I wasn't signed up for emails, but you guys gave me 20% off and I checked out with my order anyway! Thank you! Very cool I can use my FSA too
2 May 2026
Reply from BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
VIP free full size product + discount offers
You sent me a VIP notification for a free full size product and a 20% off coupon for my order. This was outstanding until I attempted to use them. Your system would not allow both which annoyed me and left me purchasing much less than if you would have honored both. I did not feel much like a VIP.
30 April 2026
Reply from BIOSSANCE
Hello
Thank you for leaving your review.
I am sorry to hear that you were unable to apply a promotion to your order on this occasion, and I appreciate the disappointment this must have caused to you.
I have sent you a message via your account to help resolve this matter. Please may I kindly ask you to take a look at this when you are able to do so?
Kind Regards,
Kayleigh
For whatseems like a few months
For whatseems like a few months, I’ve been getting these offers for a free full size VIP gift if I spend $75. I was under the impression tha I had till midnight this evening. I spent at least a half hour trying to figure out how to redeem my gift after putting more than $75 worth of purchases on my account. I put the code in several times, and was always told that it was invalid. I checked it a couple of times and it was what you had sent me. Anyhow, I spent more than $75 tonight. I would appreciate a full size gift of the copper peptide plumping serum.
1 May 2026
Reply from BIOSSANCE
Hi Lauraine,
I appreciate you sharing your experience. We're sorry you had trouble redeeming your VIP gift after spending over $75, and that the code wasn't working for you. We'll look into this issue. Thanks for your feedback.
I’ve just sent you a message. Please take a look when you have a moment.
Best Regards,
Natalia
Easy to checkout and redeem rewards
Easy to checkout and redeem rewards. Love this company’s products.
30 April 2026
Reply from BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
You can read about the product before you buy
I appreciate that there was sufficient information on each page about the product and the ingredients so I could choose what was best for me.
29 April 2026
Reply from BIOSSANCE
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Natalia
Very Disappointed above Size of Items…
I was very disappointed that the website no longer has extra large sizes in many of their face creams. In the past there was size options to choose from.
30 April 2026
Reply from BIOSSANCE
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Natalia
Reply from BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
I love the eye cream
I love the eye cream! So soothing and non irritating even if I get it in my eyes. The omega cream is nice. I have had trouble more than once with discount codes and customer service replied but couldn’t resolve it. One representative did clarify an O instead of zero. After weeks I figured out it was an I not a one or lower case L. Seriously do they need to be like this for a repeat customer or a new customer ??? I lost out on some bonus offers and will probably seek out some different products . Customer support is not the problem, It’s the discount codes and it is not like the products are inexpensive Really why frustrate your customers? Sincerely Jeanne
29 April 2026
Reply from BIOSSANCE
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Natalia
Their products work great and the…
Their products work great and the website is intuitive
30 April 2026
Reply from BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
User friendly website!
Long time customer here!
I find that the website is really easy to use which saves alot of time.
Make sure you utilize your "Loyalty" points, they add up for some nice treats.
30 April 2026
Reply from BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.