The website used to be difficult. I don’t remember why but I found it difficult to checkout, so annoying I stopped buying. I came back recently to try again cuz I love the body moisturizer. They made... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordering easy and got my free 3piece gift but I clicked my $25 credit I earned to use and it was not taken off my order. Chat not available either to ask why. Help option had no matching options to... See more
Company replied
I love your products and have been buying them for a few years now. Have repurchased certain items multiple times. Also love your rewards and full size reward. My ONLY complaint is when items go out o... See more
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I was originally recommended the mineral sunscreen as a healthy option with summer coming up. When ordering I decided to try out the plumping skincare set and to my absolute amazement, after use my ac... See more
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Company details
Information provided by various external sources
Pioneering sustainable beauty through biotechnology, at Biossance we created a 100% plant-based squalane skincare line that is incredibly effective and safe.
Contact info
United Kingdom
- biossance.com
4.3
Excellent
7K reviews
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I miss the way Biossance was before it…
I miss the way Biossance was before it was sold. I get so many texts, emails and none of the promotions last very long so I am never sure when to place the order as I will miss a deal the next day. I've lost reward points because they expire faster which I don't understand since I made the purchase so why expire? They gave me a birthday offer that expired before my actual birthday. Packaging is all messy, there's no more travel sizes, it's just a lot of work now. I've been a customer for many years, but am looking into alternative options.
14 May 2026
Reply from BIOSSANCE
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
Great products and free gifts!
14 May 2026
It was my first order with Biossance
It was my first order with Biossance. It couldn't have been more simple. Plus free shipping over $50. So far, I'm very pleased. Hopefully I will be with the product as well.
14 May 2026
Products great. Application needs work.
Your products are wonderful. I’ve used them for years. I recently found out I have rosacea and I’m now rethinking all my skin care. I was pleasantly pleased that most of what I already use from your brand is okay. I do wish rosacea recommendations would be called out on website and I do wish you had more rosacea like products with bakuchoil and Azelaic Topical Acid. Really anything that addresses aging and redness. I would love to use retinol but it’s just inflaming my skin.
Regarding the app. This is the first time I used it to order. I found it a bit wonky and couldn’t find my normal items unless I typed them in. This tech definitely needs a little work.
12 May 2026
Great products that I can trust!
12 May 2026
No harmful chemicals
I love the fact that Biossance products meets EWG certification and/or are very low on the harmful ingredients list. I love their products.
2 December 2025
Been using this product require some…
Been using this product require some time and it’s fantastic. App is easy to navigate as is the website. Haven’t dealt with their Customer Service, but shipment is fairly fast.
19 May 2025
The process of using your points for a…
The process of using your points for a discount is very confusing and it took the points away but I still don’t see it in the final cost. It’s really disappointing and has happened before. I used a $10 “coupon” from my points but it didn’t work.
11 May 2026
Reply from BIOSSANCE
Hello Margaret,
We appreciate you bringing this to our attention. We're sorry you're experiencing confusion and frustration when using your points for a discount. We'll investigate this issue to improve the process. Thanks for your feedback.
A message has been sent to your account.
Kind regards,
Liam
This is my first shopping experience…
This is my first shopping experience with Biossance. I am looking forward to receiving my order.
11 May 2026
Reply from BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
Reply from BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
I have been using this product line…
I have been using this product line consistently for 3 years now, and I have been very happy with the results.
10 May 2026
Reply from BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
I have very sensitive skin and these…
I have very sensitive skin and these products have been great. My teenage daughter also loves them because they help manage her breakouts.
10 May 2026
Reply from BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
Can’t Get Enough!
I can’t get enough of the omega repair cream. I’ve been using it for the last few years and my skin feels so moisturized and well taken care of. Nothing compares to it!
7 May 2026
Reply from BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
Reply from BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
My order was cancelled
My order was cancelled, a few hours I placed It and no explanation was given. This was my first order and I was so excited. When I try To log into my account to see why it was canceled it says I don't Have an account, even though I signed up for one.
9 May 2026
Reply from BIOSSANCE
Hello,
Thank you for leaving your review.
I am sorry to hear of this matter, looking at your account I can see the Customer Service Team has resolved this matter.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Thanks,
Sam
I love that everything I needed and…
I love that everything I needed and wanted together in a discounted bundle. I’m looking forward to starting this new routine.
9 May 2026
Reply from BIOSSANCE
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
Great products but...
I love their products and normally purchase from Sephora. This time I wanted to try purchasing directly. I was charged shipping even with my purchase over the fee amount. I received our to customer service before finalizing my purchase. Was told to complete it the order and if there was still a shipping fee, she would refunded me. Nope that was not the case. So I chatted again with customer service and was told the order needed to be completed before they can do anything. I feel like I'm already getting the run around. Hope not because I really like the facial cream
8 May 2026
Reply from BIOSSANCE
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
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