Biorootlabs 

Reply from Biorootlabs

Sep 10, 2026

Thank you for taking the time to share your feedback. We’re genuinely sorry that there was confusion around the renewal, and we completely understand how frustrating an unexpected order can feel.

We’d just like to clarify how our subscription option works. The automatic refill subscription is selected during checkout and is clearly displayed directly above the “Add to Cart” button, in the same font and clearly visible alongside the purchase options. It states:

“Save 20% with automatic refills- Shipped every month. No commitment. Cancel anytime.”

This allows customers to see that they are choosing an automatic-refill subscription before completing their purchase. The subscription is also completely flexible and can be managed or cancelled at any time by the customer.

We have also checked the subscription associated with ****x*@yahoo.co.uk and can confirm that it has now been cancelled. There will be no future subscription orders or shipments sent to this account.

Customers also have full access to their customer subscription portal, where the subscription can be freely managed or cancelled at any time. Simply click the “Manage Subscription” tab at the top of our website using the exact same email address used when placing the original order to log-in.

That said, we’re sorry that the checkout experience left you feeling caught off guard. We genuinely value our customers and always want the ordering process to be as clear and transparent as possible.

If you need any further assistance, please contact us at info@biorootlabs.com and our team will be happy to help. Thank you again for raising your concerns and giving us the opportunity to clarify this.

Reply from Biorootlabs

Sep 10, 2026

Thank you for sharing your feedback. We’re sorry to hear that the subscription was not what you intended to sign up for, and we understand your frustration.

For clarity, our automatic refill option is presented during checkout directly above the “Add to Cart” button and clearly states: “Save 20% with automatic refills- Shipped every month. No commitment. Cancel anytime.” This option is visible before the order is completed.

The subscription can also be freely managed or cancelled at any time through the “Manage Subscription” tab at the top of our website. Customers simply need to log in using the same email address used for the original order.

We’ve also checked the account associated with c*****4@gmail.com and can confirm that the subscription has been cancelled, so there will be no future orders or shipments from it.

We’re genuinely sorry for the frustration and appreciate you bringing this to our attention. If you have any further questions, please reach out to us at info@biorootlabs.com, we’re always happy to help.

Reply from Biorootlabs

Sep 10, 2026

Thank you very much for sharing this wonderful feedback! We’re truly happy to hear that you’re enjoying our Turmeric Curcumin 95 and that you’ve found it to be a better fit for you than plain turmeric.

It means so much to us to hear that you’re happy with the product and noticing a difference in how you feel. We put a lot of care into creating a high-quality product, so hearing this kind of feedback really makes our day!

Thank you again for your support and for taking the time to share your experience with us. We truly appreciate it!

Reply from Biorootlabs

Sep 10, 2026

Thanks so much for letting us know! 😊 We completely understand, having 12 bottles on hand is definitely a good supply!

To make sure you don’t receive any future shipments while you have enough stock, please reach out to our customer support team at info@biorootlabs.com and ask us to pause your subscription. Our team will be happy to assist and make sure no further orders are sent while your subscription is paused.

Whenever you’re ready for more, just let us know, we’ll be happy to help!

Thank you so much for your support and for choosing us!

Reply from Biorootlabs

Sep 10, 2026

Thank you so much for sharing this lovely feedback! We’re truly delighted to hear that your wife has been enjoying our Turmeric Curcumin 95 and that she’s feeling better in the mornings since starting it.

Hearing that our product has become a positive part of her routine means so much to our whole team. We really appreciate you taking the time to share your experience and your trust in BioRoots!

Wishing you both all the very best, and thank you again for your support!

Reply from Biorootlabs

Sep 9, 2026

Thank you so much for your thoughtful feedback and for taking the time to share your experience!

We’re genuinely delighted to hear that our quick response to your enquiry gave you the clarity and reassurance you were looking for. Customer trust means everything to us, and we always want to make sure questions or concerns are answered promptly and transparently.

We’re also pleased to hear that your order is now on its way to the UK. We hope you enjoy your Turmeric Curcumin 95 capsules once they arrive, and we’d absolutely love to hear your thoughts on the product in your follow-up review.

Thank you again for giving BIO Roots a chance and for the kind words about our customer service, it truly means a lot to our team!

Reply from Biorootlabs

Sep 9, 2026

We’re genuinely sorry to hear that you’ve been left feeling this way. We completely understand why an unexpected repeat order would be frustrating, and we appreciate you sharing your concern.

Just to clarify for you and anyone reading this review: the monthly subscription is selected during checkout. The option is displayed directly above the “Add to Cart” button and clearly states, in the same font:

“Save 20% with automatic refills- Shipped every month. No commitment. Cancel anytime.”

This is intended to make it clear at the time of purchase that selecting this option signs the customer up for automatic monthly refills. We’re certainly not trying to hide this or make it difficult to manage.

Your subscription is also fully manageable by you at any time through your customer portal. You can cancel it whenever you wish, and once cancelled, there will be no future subscription orders sent out.

To manage or cancel your subscription, simply click the “Manage Subscription” tab at the top of our website. You do not need to follow the link in an email. When logging in, please make sure you use the exact same email address that was used to place your original order.

We really value our customers and want everything about the ordering process to be clear and transparent. If you’re still unsure about your subscription or would like us to check anything for you, please contact us directly at info@biorootlabs.com and we’ll be very happy to help

Reply from Biorootlabs

Sep 9, 2026

Thank you so much for the wonderful feedback!

We’re absolutely delighted to hear that you’re enjoying the product and, even more importantly, that our team made it easy for you to adjust your order when you needed to.

We always want our customers to feel in control of their orders, so it’s fantastic to know that the adjustment emails and links were helpful and easy to use.

Your kind words genuinely mean a lot to us. Thank you for choosing BIO Roots, and we hope you continue to enjoy your Turmeric Curcumin 95!

Reply from Biorootlabs

Sep 9, 2026

Thank you so much for sharing your experience with us!

It’s wonderful to hear that after taking a short break, you noticed a difference when you started taking your Turmeric Curcumin 95 again. We’re especially happy to hear that you’re feeling less stiff and more comfortable.

We truly appreciate you choosing BIO Roots and taking the time to share your personal experience. Feedback like this means so much to our team and helps other customers understand how the product has fit into someone else’s routine.

Thank you again for your continued support and for being part of the BIO Roots family!

Reply from Biorootlabs

Sep 9, 2026

Thank you so much for the kind words!

We’re thrilled to hear that you were happy with the prompt responses from our team. We believe great customer service means being there when our customers need us, so it’s wonderful to know we could help quickly.

We truly appreciate your support and taking the time to leave us a review. Thank you for choosing BIO Roots!

Reply from Biorootlabs

Sep 9, 2026

Thank you very much, Nalini, for your kind words and for taking the time to share your experience! We’re really glad we could respond promptly and help with your concern. Your satisfaction truly matters to us, and Rosie and the whole team really appreciate your patience and understanding. We’ll make sure your refund is looked into and resolved as quickly as possible.

Reply from Biorootlabs

Sep 9, 2026

Thank you so much for your lovely feedback! It was genuinely a pleasure dealing with you, and we’re so grateful for your kind words and support. We really appreciate you choosing us and hope to see you again soon!

Reply from Biorootlabs

Sep 9, 2026

Thank you so much for taking the time to leave your feedback! We’re really glad to hear your shipment arrived safely and without any issues. We truly appreciate your support, and we hope you continue to have a great experience with your capsules. Thanks again for choosing us!

Reply from Biorootlabs

Sep 8, 2026

We’re truly sorry to hear about your experience and completely understand how frustrating and disappointing it must be to wait weeks for an order, especially after having to contact customer service multiple times.

While delivery delays and carrier investigations can unfortunately be outside our direct control, we absolutely understand that this does not make the experience any less frustrating. We sincerely apologise for the uncertainty and inconvenience caused.

We genuinely value your trust and appreciate you taking the time to share this feedback. We would very much like the opportunity to look into your order personally and work toward a satisfactory resolution.

Please contact us directly at info@biorootlabs.com with your order details so we can assist you further.

Thank you for your patience and for giving us the opportunity to make this right. We truly appreciate your support.

Reply from Biorootlabs

Sep 8, 2026

Thank you so much for your kind feedback! We’re delighted to hear that Rosie was able to assist you and get your subscription cancelled without any further hassle.

We truly appreciate your patience and understanding, and it means a lot to know that our customer service could make the experience easier for you. We’re always here to help and want every interaction with us to feel as smooth and supportive as possible.

Thank you again for choosing BioRoot Labs and for taking the time to share your experience. We really appreciate it!

Reply from Biorootlabs

Sep 8, 2026

Thank you very much for your awesome review! We’re delighted to hear that you found our advisor understanding and that we were able to provide a prompt response.

We truly appreciate you taking the time to share your experience. Your feedback means a lot to our team, and we’re grateful for your support!

Reply from Biorootlabs

Sep 8, 2026

Really appreciate you taking the time to share this! We’re so glad to hear you had a positive experience and that our team was able to help, offer different options, and make things easier for you.

It’s always great to hear that our customer service came across as friendly, polite, and genuinely helpful. We’ll be sure to pass your kind words on to the team!

Thanks again for your support, it truly means a lot to us.

Reply from Biorootlabs

Sep 8, 2026

Thanks so much for the lovely feedback! We’re really glad to hear that our team was able to help and make your experience a positive one.

We truly appreciate you taking the time to share this. It means a lot to know our support was helpful and appreciated. Thanks again for your kind words and support!

Reply from Biorootlabs

Sep 8, 2026

Thank you for sharing your experience with us. We’re really sorry to hear that you experienced stomach discomfort and understand why you decided to stop taking the capsules.

We take feedback like this seriously, and we’re sorry that you didn’t feel the information provided about possible side effects was clear enough. We always want our customers to feel properly informed and comfortable with the products they choose.

We’d really appreciate the opportunity to look into this with you and make sure your concerns are properly addressed. Please feel free to contact us at info@biorootlabs.com so our team can assist you.

Thank you again for bringing this to our attention.

Reply from Biorootlabs

Sep 8, 2026

What a lovely review, thank you very much! We’re so pleased to hear that your questions were handled quickly and professionally, and that you had such a positive experience with our customer service.

It’s great to know you felt listened to and well looked after. We really appreciate you taking the time to share this feedback, and we’ll be sure your kind words are passed on to the team.

Thanks again for your support, it truly means a lot to us!