Binance 

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Rated 1 out of 5 stars

If you want to lose all your money by getting account locked from BInance because of their retarded systems and then getting ZERO help from support ever then Binance is your best choice! Happened year... See more

Company replied

Rated 1 out of 5 stars

They've restricted my account without any notice without any reason, and chat keeps asking me to wait for 4months, this is totally scam, I've provided all the documents that they have asked still no... See more

Company replied

Rated 1 out of 5 stars

I have never had such a terrible experience in my life. You disabled my trading account, restricted all transactions and you have been struggling to lift this for the past one month. Even after prov... See more

Company replied

Rated 1 out of 5 stars

The new login system with mandatory 3 factor auth using face recognition is horrendous! I want to use my browser but it forces you to install and use the mobile app but then still it fails to log you... See more

Company replied

Company details

  1. Cryptocurrency Service
  2. Alternative Financial Service
  3. Non-Bank Financial Service
  4. Software Company

About Binance

Written by the company

Binance is the world’s leading blockchain and cryptocurrency infrastructure provider with a financial product suite that includes the largest digital asset exchange by volume.

Trusted by millions worldwide, the Binance platform is dedicated to increasing the freedom of money for users.
Binance features an unmatched portfolio of crypto products and offerings, including: trading and finance, education, data and research, social good, investment and incubation, decentralization and infrastructure solutions, and more.

For more information, visit:
https://www.binance.com

For support, feedback & complaints please visit:
https://www.binance.com/en/support
(click the yellow button in bottom right)

Contact info

Breach of guidelines

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Disappointing and very complex

Aside from the high fees, the app is unnecessarily complex. Not only does it lack customer support, but it's difficult to navigate the app and find what you're looking for. It doesn't deserve all the popularity and I wouldn't trade crypto on this exchange even if they paid me.

17 March 2026
Unprompted review
Binance logo

Reply from Binance

Hi Riccardo, you can always send your feedback through www.binance.com/en/my/user-support/feedback/entry so our team can better understand how to improve it. On the other hand, you can take a look at Lite mode, which offers a streamlined interface emphasizing simplicity, speed, and ease of use. www.binance.com/en/blog/ecosystem/421499824684901724 | Thank you for your cooperation. ✌️ -MK

Rated 1 out of 5 stars

Misleading Binance Earn Offer – Huge Losses

احذرو من بايننس لا توزيع عملات ولا ايردروب مجاني ولا شيء سوف يجروك للاستثمار في عملات علي امل تاخد عائد و لكن لا وجود لذلك فقط اموالك تساعد علي نمو عملاتهم ثم انت تكون اداه رفع السعر و حتي المكسب لا تاخد منه شيئ انها محتاله احذر فقط تعامل في بيع و شراء الاموال لا غير ذلك انها منصه ضعيفه في التداول الاوامر غبيه و ليست سهله ابدا
I joined Binance Earn with the promise of 200% profit in 7 days. In reality, there has been no profit at all, only significant financial losses.

My funds were taken to operate the currency and fill the order book for other traders, while I suffered real losses. I even used this money for personal expenses and ended up losing it all.

This offer is extremely misleading, and the advertised returns do not match reality. I want to warn other users: be very careful before trusting such high-return promotions.

I have registered a formal complaint (CC8956547) and am still awaiting resolution.

10 March 2026
Unprompted review
Binance logo

Reply from Binance

Hello, thank you for your feedback and for taking the time to contact our chat support team.

We have reviewed your case carefully. Regarding your questions, our specialist has provided a detailed explanation about the Annual Percentage Rate (APR) and the 7-day profit for your case. Please kindly refer to the explanation we shared, as well as the related information in the links provided during our conversation.

If you have any further questions or need additional assistance, please feel free to reach out to us anytime via https://www.binance.com/en/chat. We are always here to help and support you.

Thank you for your understanding and patience! -LM

Rated 1 out of 5 stars

I had a bad experience with this…

I had a bad experience with this company because they refused to pay my withdrawal, and their support has been ignoring my messages. But #Crop Mines.....has been the best alternative that assures good returns

16 March 2026
Unprompted review
Binance logo

Reply from Binance

Hello. Please note that we are only able to assist with Binance.com issues. If you have an account on our platform and have an issue related to your account here, please clarify which specific withdrawal problem you are facing. Kindly share the CID where you contacted us about this issue but have not yet received assistance, so we can check the matter in more detail and help you. - HN

Rated 3 out of 5 stars

Customer Service

The app is not that bad I haven't got any problem yet, will see further.

16 March 2026
Unprompted review
Binance logo

Reply from Binance

Hello there,

If you think our app is nice, would you reconsider your rating? That would be very encouraging for us. Also, if you have any suggestions to improve the app - please share them with us! Also, if you need to contact us for any questions or queries please visit the link: http://binance.com/en/chat. Thanks! ^BT

Rated 3 out of 5 stars

This App is good

This App is good

15 March 2026
Unprompted review
Binance logo

Reply from Binance

Hi there, thank you for your review. If you like our app, could you let us know what is missing to get a 5 stars rating? Your feedback would be incredibly encouraging for us. For any inquiries, feel free to connect with our support team via this link: https://binance.com/en/chat/. - HN

Rated 1 out of 5 stars

binance experience

The application takes long to load different articles and the verification process wasn't smooth

15 March 2026
Unprompted review
Binance logo

Reply from Binance

Hello Veronica,

Please try the following steps:
1. Clear the temporary cache.
Go to Home > Profile > Settings ⚙️> Clear Cache. Then close the app completely and reopen it to check if the issue is resolved.
2. If the issue persists, please reach out to us via our chat support for further assistance using this link :  https://binance.com/en/chat

Thank you,
-SE

Rated 5 out of 5 stars

I had a minor issue with my identity…

I had a minor issue with my identity verification last week, so i contacted their support i was surprised by how quickly they responded the agent was patient and guided me through the steps until everything was sorted great to see a platform that actually cares about its users

11 August 2025
Unprompted review
Rated 1 out of 5 stars

Try to buy usdt using EUR card

Try to buy usdt using EUR card; they will take about 10% fees lol...
It seems that binance owner wants to buy a jacht of many billions currently!

14 March 2026
Unprompted review
Binance logo

Reply from Binance

Hello Issam, our fee structure is clearly available here: https://www.binance.com/en/fee/fiatFee
Please check it to know the exact fees specific to card purchases.
Also, please verify the other deposit or purchase methods available on your account here: https://www.binance.com/en/crypto/buy
For any further assistance, contact us at: http://binance.com/en/chat
-SE

Rated 3 out of 5 stars

I like the app a lot

I like the app a lot. Looking forward to it's improvement.

12 March 2026
Unprompted review
Binance logo

Reply from Binance

Hello Mharwin ,

Do you have any suggestions for improvements to our app? Please don't hesitate to voice your ideas and suggestions here; https://www.binance.com/en/my/user-support/feedback/

Additionally, if you like our app and think it is nice, would you reconsider your rating? That would be very encouraging for us. Also, if you need to contact us for any questions or queries please visit the link: http://binance.com/en/chat. Thanks! ^BT

Rated 1 out of 5 stars

Des voleurs

Interesting experience with Binance Earn and USDC.

I add about 0.03 USDC per day, but somehow my balance keeps decreasing.
Every two days I’m missing around 0.05 USDC.

A stablecoin in Earn is supposed to be stable and transparent, right?

With millions of users, even 0.01 USDC disappearing here and there becomes a lot of money.

Maybe it’s time for more transparency about how balances are calculated.
Binance, the platform of organized theft.

I put all my USDC into Earn.
I earn 0.01 USDC per day, and every day I add the 0.03 USDC I collect.

Yet my balance always decreases and never grows.

Last night I had €94.
However, my funds were in Earn, so there should be no risk since USDC is a stablecoin.

This morning I only have €93.85.

Do you think this is normal?
They steal a little each time, and if no one says anything, imagine how much they make.

Think about it: if they take 0.01 USDC from every user, with the number of users they have, imagine how much they earn.

This morning I withdrew my money.
The withdrawal was taking time.

I sent them a message saying:
“Every day I add 0.01 USDC, and every day you steal 0.01 USDC from me.”

I just made a withdrawal and it hasn’t arrived yet.
If I don’t receive my money, you will hear from me through legal action.

The money was transferred immediately afterwards.

11 March 2026
Unprompted review
Binance logo

Reply from Binance

Hello,
We would like to remind you that if you see the value of your funds in euros while holding dollars, the approximate amount you have (not the sum but its value) may fluctuate due to the euro/dollar exchange rate.
To better assist you, please know that our support team is available here: https://binance.com/en/chat
The reliability of our platform and the security of our users' accounts remain a top priority.
-SE

Rated 3 out of 5 stars

So much things need to be improve but…

So much things need to be improve but not so bad

5 March 2026
Unprompted review
Binance logo

Reply from Binance

Hi Richard, you can send feedback with all the details through www.binance.com/en/my/user-support/feedback/entry so our team can review it further. Thank you for your cooperation. –MK

Rated 1 out of 5 stars

90+ Days Trading Restriction – Case ID Provided, Awaiting Resolution.”

Update: Binance replied to my review asking for my case ID(s). I have contacted support multiple times over the past 90+ days, so there are several case IDs related to this issue:

Case IDs: 158011292, 157293595, 156388962,155214347, 154460968, 153652016,153006044. As mentioned earlier, my trading functions were suddenly disabled and I was informed there is an “ongoing inquiry,” but no explanation or timeline has been provided. Initially I was told the review would take about 30 days, but it has now been more than three months.

I have always used my verified account from my registered device and normal location, and there has been no unusual activity from my side.

I would appreciate if Binance could review these cases together and provide a clear update and resolution.

13 December 2025
Unprompted review
Binance logo

Reply from Binance

Hello. After reviewing your inquiry in detail, we see that your issue has been addressed in the last chat you opened with us. Please wait patiently for now and follow the guidance shared with you by our team. If there is any new information to share, you will be informed through the chat accordingly. If you have any additional questions, feel free to let our team know in the chat. Thank you. – HN

Rated 3 out of 5 stars

A reliable platform but some time risky

A reliable platform for buying and trading crypto. Binance provides many features like spot trading, futures, and staking, though beginners may need time to understand all the tools.But sometimes it is risky because it creates quick fluctuations in the prices.

5 March 2026
Unprompted review
Binance logo

Reply from Binance

Hello Usman,
We have a beginner's guide that might be helpful for new user: https://www.binance.com/en/support/faq/detail/c780097f75dd450a82d17f1e84153276
For responsible trading and risk management tips, see: https://www.binance.com/en/support/faq/detail/490d62cfb6e247dfa0af51e2ebe8d50c
For any assistance, our support team is here: https://www.binance.com/en/chat
-SE

Rated 1 out of 5 stars

My Hard Earned Money got Stolen And Binance was Sleeping

never ever going to use Binance because my hard earned money got stolen in binance even after I had 2fa, Binance didnt freez my account even after alot of logins and logouts, like I saved 300$ it is so much money in my country and it was just gone in 5 minutes and binance was sleeping, i mean this is up absurd and so much lack of security (EDIT) BTW their customer support is useless the couldnt do anything I contacted them under 24 hours but they were useless without any doubt.

9 March 2026
Unprompted review
Binance logo

Reply from Binance

Hello Raja,

We recognize how important it is to protect your hard-earned funds and understand your goal to maintain strong account security. To ensure a thorough review and swift assistance, please connect with our security experts through live chat support by following these steps:

1. Visit https://www.binance.com/en/chat
2. Log into your account or choose “Continue as Visitor” if you cannot log in.
3. Scroll down and click on "Get Support"
4. Choose any category under the "You might be looking for" section
5. After the chatbot’s automatic reply, please click: Unsolved >> Not relevant > Yes, Transfer to customer service

Our dedicated team is ready to investigate and support you promptly to help secure your account and address your concerns. ^LP

Rated 1 out of 5 stars

I’m really disappointed with how my…

I’m really disappointed with how my recent trade on Binance is being handled. I made payment to the seller for USDT and provided proof of payment, but the seller refused to release the crypto. I opened a dispute and have been waiting for days for a fair resolution.

Now Binance is moving to cancel the trade even though my money is still with the seller. Canceling the order without ensuring the buyer gets their funds back puts me at a serious loss.

I hope Binance reviews this carefully and makes sure the seller either releases the USDT or refunds the payment before canceling the trade. Buyers should not lose their money after completing payment.

26 February 2026
Unprompted review
Binance logo

Reply from Binance

Hello there,

Thank you for bringing this to our attention. User protection and security are always prioritized at Binance. Can you please share your Order ID so we can check your order? Also, if you have connected to our live support team about this issue, please share your conversation's Case ID too. ^BT

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