Billabong UK Reviews 

Order did not arrive. Customer service was not helpful. Pushing responsibility Customer to contact delivery services. I could not contact delivery services as I do not have an account with them.

I’ve not gotten my order and haven’t had any response from customer service despite 3 emails over the space of 2 weeks. It says it was delivered on the 5 June but haven’t received anything! Disappointed with the service and would have expected a response by now.

Ni response and have paid .

Don’t normally leave reviews but my experience was really bad. I ordered 4 items and returned 3, the return was delivered on the 11th May. There was zero communication from the company and the 10 working days period had passed as per their policy so I emailed them for an update on my return. I just got a generic response, and nothing further after about a week. I ended up having to raise a case with PayPal and this enabled me to finally get my refund. Happy I got my money back but appalling customer service, paying customers should not be made to go on a wild goose chase to get a refund.

PLEASE BOYCOT THIS COMPANY UNTIL THEY HAVE A UK TEAM IT'S PRACTICALLY A SCAM!!!!
First order no problems a year ago. Second order and I'm still waiting after 4 weeks without any customer service from UK. 2/4 items arrive after a month. The other 2 items are lost. One item said a week after ordering it has been cancelled even though they are in stock online and in app. They said a refund will be issued - no refund issued 3 weeks after this email. The other item is lost in transit and will soon be missing the return window even though it's not arrived. I am out so much money and only met with automated responses from the customer team even though I keep trying to contact a human being. There is no UK number we can ring. I managed to get through to an agent in the US team who were prompt but they said they can't do anything about European Orders try the system again even though I have tried now 9 times. There is nothing in my junk I try every day of the week and everytime to try and get through but nothing. I am never shopping with Billabong online again it's been so stressful please boycott at all costs.

Lost jacket in the post.

After 3 weeks my order was cancelled and refunded. No explanation given except the carrier returned the package. If i wanted the items I could re-order them, doesn't seem like a great idea given that they couldn't get it right the first time. contacted customer services several times, absolutely useless.

Don’t shop here. They won’t send your order in full and they won’t respond to you when you’re simply asking for help to track down the order you paid for. In this day and age you can literally go anywhere else and have the reassurance you’ll have good customer service and you’ll actually receive your order. Not sure why they use the world’s slowest delivery service ever to save them a few dollars.

Same as everyone else, I've had an order not arrive which has seemingly disappeared into the ether. No response from a human agent only AI Alice. I've since initiated a chargeback through my bank who are going to refund me.

Ordered a couple of items over three weeks ago. Items never arrived. Tracking numbers that were provided took me to the courier's site that said they had been delivered. Called the Courier's local depot to find out more and they confirmed that the parcel had to be sent back to Billabong because they didn't provide the necessary info for EU to UK customs. Haven't had any response from Billabong's customer services other than an automated chatbot. Been an absolute nightmare trying to figure out how to get a refund. Decided to file a report via ClearPay to try and get my money back.

Very very poor. Please save yourself a headache and avoid!! I will never buy from Billabong again.

After almost 3 weeks my order is not complete and customer service continues to send me the same auto generated reply about 3 days to come from Europe.
They will not answer me in any other way despite several attempts.

Super stretchy warm wetsuits good value

Great design, super quality

If I could put zero I would, ordered my husband some shorts 3 weeks ago, they were stuck in transit for over a week then said they were delivered (they weren’t). Can I get hold of anyone? No. I fill in the form and get the same auto reply every single time.

If I could give zero stars I would. Package did not arrive and as far as I can tell was never despatched - no tracking info. Repeated requests for refund to customer services are unanswered except by bots. Absolutely dreadful experience and frankly a scam

I love anything from the Boardriders brands, and Billabong is no exception. The quality is great and pieces never fail to flatter. Some of their designs are really unique and although expensive, if you catch them on a sale they're often normal prices.

Still waiting after 20 days unable to use the DPD delivery website as it for some unknown reason has blocked me for security reasons.

I have not received all of my order and I have contacted billabong on multiple occasions now with absolutely no response at all. Absolutely terrible and non-existent customer service, money has been deducted from my account from Billabong but they have failed to actually send me my order! Will not be ordering again and also would not recommend anyone else making an order unless you want to have your money disappear into thin air

I never received my order, I’ve emailed three times but can only get an AI response telling me parcels could arrive late and my tracking code (but this says it’s delivered) even after asking to speak to a human and making new email support requests I’ve not received a human response. It seems impossible to speak to the company and my package is clearly somewhere other than with me :(

I still haven’t received part of my order, despite it showing as “delivered” on my DPD tracking link. I have tried to contact customer support several times and have been sent an automated response with my tracking information each time - this is not helpful at all, as it shows it as delivered on 05/06/26, when it wasn’t delivered. I have responded and followed up but haven’t been able to get in touch with anyone. Terrible customer service.