Unfortunately, I had a bad experience with this service. They sell tickets online and provide an option for a "Refundable Ticket" service, which is a very conditional service provided by Refund Team,... See more
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See what reviewers are saying
Bought a regular ticket for an event than decided to upgraded to backstage ticket. Sent them an email and their customer service contacted me saying I just need to send them new ref number and card... See more
Company replied
Very friendly and helpful! I reached out to find out about parking and instructions on purchasing tickets. As a foreigner, I will be travelling and wanted to watch the F1 race and was struggling... See more
Company replied
I bought two non-refundable tickets for an event. Due to an illness, I contacted biletix customer service and told them i couldn’t be there. They asked for my medical report and helped me get a refund... See more
Company details
Written by the company
"Türkiye'nin eğlenceye giriş noktası" olarak 2000 yılından beri eğlence ve sanat tutkunları etkinliklerle buluşturan Biletix: Live Nation Entertainment çatısı altında Kuzey Amerika, Avrupa ve Ortadoğu başta olmak üzere 21 ülkede faaliyet gösteren dünyanın lider biletleme firması Ticketmaster Ailesi'nin bir üyesidir.
Contact info
Ayazağa mah. Azerbaycan Cad No:3B Kat: 2 İç Kapı: 2-3 Sarıyer/İstanbul, 34396, İstanbul, Turkey
- +90 (850) 755 5555
- biletix.com
4.6
Excellent
231 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
They listened to my issue and guided me…
They listened to my issue and guided me to next steps with adequate help so i could resolve my issue.
6 April 2023
Unprompted review
Reply from Biletix - Ticketmaster Türkiye
Değerli Müşterimiz,
Geri bildiriminiz için teşekkür ederiz.
Biletix olarak, sizlere, daha elverişli ve keyifli bir satın alma süreci sağlamak, gelişmiş dağıtım kanalları sunmak ve verdiğimiz hizmeti sürekli geliştirerek daha iyi noktalara taşımak için çalışmalarımıza devam ediyoruz.
Thank you so much
Thank you so much, they fixed my problem in a same hour.
27 March 2023
Unprompted review
Reply from Biletix - Ticketmaster Türkiye
Değerli Müşterimiz,
Geri bildiriminiz için teşekkür ederiz.
Biletix olarak, sizlere, daha elverişli ve keyifli bir satın alma süreci sağlamak, gelişmiş dağıtım kanalları sunmak ve verdiğimiz hizmeti sürekli geliştirerek daha iyi noktalara taşımak için çalışmalarımıza devam ediyoruz.
Amazing customer service
Amazing customer service!
I purchased 4 tickets for Cem Adrian’s concert in IF hall beşiktaş, but due to unforeseen circumstances, I had to cancel my trip to Istanbul, and I asked for a refund. They replied to my email after an hour or two, and they informed me that I will get my money within 10 days.. I got my money back after 2 days. Thank you so much
5 February 2023
Unprompted review
Reply from Biletix - Ticketmaster Türkiye
Dear customer,
Thank you for your feedback.
As Biletix, we continue our efforts to provide you with a more convenient and enjoyable purchasing process, to offer advanced distribution channels and to improve the service we provide.
Very happy with excellent customer service!
Very quick response to my questions and issues
I'd say the best digital customer care and support I've experienced in years!
My issue was resolved - very happy
26 January 2023
Unprompted review
Reply from Biletix - Ticketmaster Türkiye
Dear customer,
Thank you for your feedback.
As Biletix, we continue our efforts to provide you with a more convenient and enjoyable purchasing process, to offer advanced distribution channels and to improve the service we provide.
Successful Communication and Assistance
From the ticket purchase to the event, Biletix is really sincere and successful in communicating and helping. For example, they can immediately answer any of your questions via e-mail. I want to let you know that this includes your request to change the ticket date because of severe excuses.
28 January 2023
Unprompted review
Reply from Biletix - Ticketmaster Türkiye
Dear customer,
Thank you for your feedback.
As Biletix, we continue our efforts to provide you with a more convenient and enjoyable purchasing process, to offer advanced distribution channels and to improve the service we provide.
Quick Return & Understanding
I made a request from them due to an emergency situation. Unexpectedly, they responded quickly and my request was concluded as I wanted. Thank you very much to them. Just send them a clear and understandable e-mail.
13 January 2023
Unprompted review
Reply from Biletix - Ticketmaster Türkiye
Dear customer,
Thank you for your feedback.
As Biletix, we continue our efforts to provide you with a more convenient and enjoyable purchasing process, to offer advanced distribution channels and to improve the service we provide.
Good Support Team
They were very quick to responce our issue and their manner was so satisfied. Thanks again.
29 November 2022
Unprompted review
Reply from Biletix - Ticketmaster Türkiye
Değerli Müşterimiz,
Geri bildiriminiz için teşekkür ederiz.
Biletix olarak, sizlere, daha elverişli ve keyifli bir satın alma süreci sağlamak, gelişmiş dağıtım kanalları sunmak ve verdiğimiz hizmeti sürekli geliştirerek daha iyi noktalara taşımak için çalışmalarımıza devam ediyoruz.
Support replied within 15 minutes with…
Support replied within 15 minutes with a very satisfying matter. Thank you again.
2 November 2022
Unprompted review
Reply from Biletix - Ticketmaster Türkiye
Dear customer,
Thank you for your feedback.
As Biletix, we continue our efforts to provide you with a more convenient and enjoyable purchasing process, to offer advanced distribution channels and to improve the service we provide.
I experienced technical issue when…
I experienced technical issue when buying a ticket and sent request for the service. Got reply with my issue solved in 5 minutes. Thank you very much
23 August 2022
Unprompted review
Reply from Biletix - Ticketmaster Türkiye
Dear customer,
Thank you for your feedback.
As Biletix, we continue our efforts to provide you with a more convenient and enjoyable purchasing process, to offer advanced distribution channels and to improve the service we provide.
I have had tickets for an event with my…
I have had tickets for an event with my family. Unfortunately due to loosing my cousin on the same day, Biletix had immediately refunded than after my request.
Thank you Biletix
15 August 2022
Unprompted review
Reply from Biletix - Ticketmaster Türkiye
Değerli Müşterimiz,
Geri bildiriminiz için teşekkür ederiz.
Biletix olarak, sizlere, daha elverişli ve keyifli bir satın alma süreci sağlamak, gelişmiş dağıtım kanalları sunmak ve verdiğimiz hizmeti sürekli geliştirerek daha iyi noktalara taşımak için çalışmalarımıza devam ediyoruz.
They responded quickly to my questions
They responded quickly to my questions. They were very caring and respectful. They fixed my problem right away. Thank you very much :)
2 June 2022
Unprompted review
Reply from Biletix - Ticketmaster Türkiye
Değerli Müşterimiz,
Geri bildiriminiz için teşekkür ederiz.
Biletix olarak, sizlere, daha elverişli ve keyifli bir satın alma süreci sağlamak, gelişmiş dağıtım kanalları sunmak ve verdiğimiz hizmeti sürekli geliştirerek daha iyi noktalara taşımak için çalışmalarımıza devam ediyoruz.
Great customer service upgrading ticket and refunding
Bought a regular ticket for an event than decided to upgraded to backstage ticket.
Sent them an email and their customer service contacted me saying I just need to send them new ref number and card will be refund soon.
Great service! Definitely will buy again from them
Thank you Biletix and Omer from customer service 😊
1 June 2022
Unprompted review
Reply from Biletix - Ticketmaster Türkiye
Dear customer,
Thank you for your feedback.
As Biletix, we continue our efforts to provide you with a more convenient and enjoyable purchasing process, to offer advanced distribution channels and to improve the service we provide.
3 days ago
3 days ago, i bought 3 tickets for a theatre. Because my wife's illness i mailed to biletix to cancel my tickets and give back my money. The reason I gave was not among the ticket refund conditions.
But biletix, turned me immediately (about 10 min) to refund my money. Thank you !! You are the best ! And i had never seen that kind of customer support with mail adress. You no need for call center
15 October 2021
Unprompted review
Reply from Biletix - Ticketmaster Türkiye
Değerli Müşterimiz,
Geri bildiriminiz için teşekkür ederiz.
Biletix olarak, sizlere, daha elverişli ve keyifli bir satın alma süreci sağlamak, gelişmiş dağıtım kanalları sunmak ve verdiğimiz hizmeti sürekli geliştirerek daha iyi noktalara taşımak için çalışmalarımıza devam ediyoruz.
Biletix found a way out to problem :)
Yesterday ı bought two tickets via biletix for a concert. While ı was buying the ticket, the site said there's a problem try again. But the money had already been withdrawn. But there wasnt the second ticket in my biletix account. I send a mail in which I told the situation and they respond me and found a solution immediately. Im happy ı will buy it now again. Thanks biletix :)
25 September 2021
Unprompted review
Reply from Biletix - Ticketmaster Türkiye
Değerli Müşterimiz,
Geri bildiriminiz için teşekkür ederiz.
Biletix olarak, sizlere, daha elverişli ve keyifli bir satın alma süreci sağlamak, gelişmiş dağıtım kanalları sunmak ve verdiğimiz hizmeti sürekli geliştirerek daha iyi noktalara taşımak için çalışmalarımıza devam ediyoruz.
That was quick and positive
That was quick and positive. Thank's to workers. Hope company is also giving them best rights to them. :)
15 September 2021
Unprompted review
Reply from Biletix - Ticketmaster Türkiye
Değerli Müşterimiz,
Geri bildiriminiz için teşekkür ederiz.
Biletix olarak, sizlere, daha elverişli ve keyifli bir satın alma süreci sağlamak, gelişmiş dağıtım kanalları sunmak ve verdiğimiz hizmeti sürekli geliştirerek daha iyi noktalara taşımak için çalışmalarımıza devam ediyoruz.
Good comunication
Good comunication, good company and good services
Thank you
5 September 2021
Unprompted review
Reply from Biletix - Ticketmaster Türkiye
Değerli Müşterimiz,
Geri bildiriminiz için teşekkür ederiz.
Biletix olarak, sizlere, daha elverişli ve keyifli bir satın alma süreci sağlamak, gelişmiş dağıtım kanalları sunmak ve verdiğimiz hizmeti sürekli geliştirerek daha iyi noktalara taşımak için çalışmalarımıza devam ediyoruz.
Biletix is a good app
Biletix is a good app. Thanks for your interest and understanding. You can always use it with confidence.
5 September 2021
Unprompted review
Reply from Biletix - Ticketmaster Türkiye
Değerli Müşterimiz,
Geri bildiriminiz için teşekkür ederiz.
Biletix olarak, sizlere, daha elverişli ve keyifli bir satın alma süreci sağlamak, gelişmiş dağıtım kanalları sunmak ve verdiğimiz hizmeti sürekli geliştirerek daha iyi noktalara taşımak için çalışmalarımıza devam ediyoruz.
Thanks for biletix
Thanks for biletix. As soon as my sister’s covid19 test is positive, i would like to cancel it with thinking social health safety. Biletix customer management team canceled it, thanks so much.
Social health is important for me and biletix 👏
26 August 2021
Unprompted review
Costumer service is very polite and…
Costumer service is very polite and helpful. Thank you
23 August 2021
Unprompted review
Reply from Biletix - Ticketmaster Türkiye
Değerli Müşterimiz,
Geri bildiriminiz için teşekkür ederiz.
Biletix olarak, sizlere, daha elverişli ve keyifli bir satın alma süreci sağlamak, gelişmiş dağıtım kanalları sunmak ve verdiğimiz hizmeti sürekli geliştirerek daha iyi noktalara taşımak için çalışmalarımıza devam ediyoruz.
Very friendly and helpful
Very friendly and helpful!
I reached out to find out about parking and instructions on purchasing tickets. As a foreigner, I will be travelling and wanted to watch the F1 race and was struggling to find the right information. When I wrote a request about all the information I wanted to know, I received quick responses and the right guidance, which gave me confidence about the visit.
Thank you!
23 August 2021
Unprompted review
Reply from Biletix - Ticketmaster Türkiye
Dear customer,
Thank you for your feedback.
As Biletix, we continue our efforts to provide you with a more convenient and enjoyable purchasing process, to offer advanced distribution channels and to improve the service we provide.
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