Unfortunately, I had a bad experience with this service. They sell tickets online and provide an option for a "Refundable Ticket" service, which is a very conditional service provided by Refund Team,... See more
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Bought a regular ticket for an event than decided to upgraded to backstage ticket. Sent them an email and their customer service contacted me saying I just need to send them new ref number and card... See more
Company replied
Very friendly and helpful! I reached out to find out about parking and instructions on purchasing tickets. As a foreigner, I will be travelling and wanted to watch the F1 race and was struggling... See more
Company replied
I bought two non-refundable tickets for an event. Due to an illness, I contacted biletix customer service and told them i couldn’t be there. They asked for my medical report and helped me get a refund... See more
Company details
Written by the company
"Türkiye'nin eğlenceye giriş noktası" olarak 2000 yılından beri eğlence ve sanat tutkunları etkinliklerle buluşturan Biletix: Live Nation Entertainment çatısı altında Kuzey Amerika, Avrupa ve Ortadoğu başta olmak üzere 21 ülkede faaliyet gösteren dünyanın lider biletleme firması Ticketmaster Ailesi'nin bir üyesidir.
Contact info
Ayazağa mah. Azerbaycan Cad No:3B Kat: 2 İç Kapı: 2-3 Sarıyer/İstanbul, 34396, İstanbul, Turkey
- +90 (850) 755 5555
- biletix.com
4.6
Excellent
231 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
They canceled the wrong tickets I…
They canceled the wrong tickets I bought with my own carelessness within 2 hours by quickly replying to the e-mail I wrote. I thank them. For being fast and relevant.
18 June 2024
Unprompted review
I had a problem with dates and they…
I had a problem with dates and they solved it in a half day.
Thank you
12 June 2024
Unprompted review
Too fast.
They solved a problem upon my request within twenty four hours.
31 May 2024
Unprompted review
They solved our problem within a…
They solved our problem within a minute. Thank you so much!
28 May 2024
Unprompted review
Genuine commitment to customer satisfaction..…
I want to express my heartfelt gratitude for the incredibly prompt response from Biletix Customer Support! They addressed my request swiftly and with a positive attitude, demonstrating a genuine commitment to customer satisfaction.
20 April 2024
Unprompted review
Quick Solution and response
Quick Solution and response
They solved my problem very fast. Thank you so much!
4 March 2024
Unprompted review
Thank you very much for your feedback…
Thank you very much for your feedback and support and also for protecting our rights.
Today, I have once again realised how right I have been in choosing Biletix for all my organisations.
11 February 2024
Unprompted review
Absolutely horrible!
I've been trying to purchase two tickets for two seperate events, for about 3 hours now, and the payment doesn't go through. They have no e-mail on their page, and the only way to contact them, is to call their phone number, which isn't very convinient for someone who doesn't live in Turkey and doesn't speak the language!
Some of you may say "why aren't you trying their online costumer service?" which would be great IF THEY HAD ONE!
11 February 2024
Unprompted review
Reply from Biletix - Ticketmaster Türkiye
Dear Customer,
We are truly sorry to hear about the difficulties you've been experiencing with purchasing tickets on our site.
To access our fan support, please click the "Contact Us (https://help.biletix.com/hc/en-us)" button located at the bottom of our help pages. Our customer service agents will assist you in solving your problem as quickly and efficiently as possible. We appreciate your patience and look forward to resolving your problem.
Kind Regards,
Biletix Customer Service
They quickly helped me with my ticket…
They quickly helped me with my ticket problem.
1 February 2024
Unprompted review
Quick action & solution
Quick action & solution.
Due to an unexpected health problem, I needed to delay my tickets to the next week, same event.
Very smooth & painless solution, thank you.
19 January 2024
Unprompted review
They always find a solution to make a…
They always find a solution to make a customer happy :)
I am verry pleased to cooperate with Biletix people ,
Thank you again for kind assistances ..
25 November 2023
Unprompted review
Thanks for very quick action
We informed customer service that we could not go to the event due to my wife's illness. Even though there were a few hours left for the event, they completed the refund process very quickly. thank you very much.
22 November 2023
Unprompted review
They have canceled my ticket at the…
They have canceled my ticket at the last minute because of my father’s surgery..I appreciate their quick response and tremendous care.Great company and worth every trust they got👏👏
28 September 2023
Unprompted review
Reply from Biletix - Ticketmaster Türkiye
Değerli Müşterimiz,
Geri bildiriminiz için teşekkür ederiz.
Biletix olarak, sizlere, daha elverişli ve keyifli bir satın alma süreci sağlamak, gelişmiş dağıtım kanalları sunmak ve verdiğimiz hizmeti sürekli geliştirerek daha iyi noktalara taşımak için çalışmalarımıza devam ediyoruz.
They solved my digital ticket problem
They solved my digital ticket problem, which I accidentally deleted, in a very short time. Thanks a lot
28 September 2023
Unprompted review
Reply from Biletix - Ticketmaster Türkiye
Değerli Müşterimiz,
Geri bildiriminiz için teşekkür ederiz.
Biletix olarak, sizlere, daha elverişli ve keyifli bir satın alma süreci sağlamak, gelişmiş dağıtım kanalları sunmak ve verdiğimiz hizmeti sürekli geliştirerek daha iyi noktalara taşımak için çalışmalarımıza devam ediyoruz.
I really thank the prompt and clear…
I really thank the prompt and clear answer.
25 August 2023
Unprompted review
Reply from Biletix - Ticketmaster Türkiye
Dear customer,
Thank you for your feedback.
As Biletix, we continue our efforts to provide you with a more convenient and enjoyable purchasing process, to offer advanced distribution channels and to improve the service we provide.
I received a very quick response from…
I received a very quick response from Biletix to provide a solution for my request. I appreciated their efforts.
21 August 2023
Unprompted review
Reply from Biletix - Ticketmaster Türkiye
Değerli Müşterimiz,
Geri bildiriminiz için teşekkür ederiz.
Biletix olarak, sizlere, daha elverişli ve keyifli bir satın alma süreci sağlamak, gelişmiş dağıtım kanalları sunmak ve verdiğimiz hizmeti sürekli geliştirerek daha iyi noktalara taşımak için çalışmalarımıza devam ediyoruz.
I am using biletix for my entertainment…
I am using biletix for my entertainment requirements for years. I am fully satisfied because of its service process, product range and business sense. They are polite,professional and successful.Thanks
26 July 2023
Unprompted review
Reply from Biletix - Ticketmaster Türkiye
Değerli Müşterimiz,
Geri bildiriminiz için teşekkür ederiz.
Biletix olarak, sizlere, daha elverişli ve keyifli bir satın alma süreci sağlamak, gelişmiş dağıtım kanalları sunmak ve verdiğimiz hizmeti sürekli geliştirerek daha iyi noktalara taşımak için çalışmalarımıza devam ediyoruz.
There is amazing support
There is amazing support, i have 2 problems because of event place but Biletix help me and i am happy
1 June 2023
Unprompted review
Reply from Biletix - Ticketmaster Türkiye
Dear customer,
Thank you for your feedback.
As Biletix, we continue our efforts to provide you with a more convenient and enjoyable purchasing process, to offer advanced distribution channels and to improve the service we provide.
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