Bikers World / Off Road World Reviews 

404
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast and efficient delivery service, often noting items arrived quickly and were well-packaged. Many people are very satisfied with the quality and selection of products, finding them to be great value for money. Reviewers frequently highlight the excellent service, competitive pricing, and hassle-free ordering process, often including helpful staff and quick responses. However, some people mentioned occasional minor delays with delivery, which were typically attributed to courier issues rather than the company's fault. Additionally, a few customers noted discrepancies where products required alterations to fit as advertised, or promotional offers were not always accurately reflected or honored.

What people talk about most

Delivery service

People report positive experiences with delivery service, frequently highlighting fast dispatch and quick... See more

Product

Clients share positive opinions on product quality, frequently highlighting excellent items, great products,... See more

Service

Reviewers consistently express satisfaction with the service, describing it as excellent in every aspect and... See more

Price

Reviewers highlight positive aspects of price, frequently mentioning great, excellent, and competitive... See more

Order

Customers consistently note positive experiences with order, praising the ease of ordering, quick processing,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Went up weekend to get some parts,a couple of odd spark plugs were on my list they didn't stock. To complete transaction Ryan looked up retail told me they were dear I agreed and paid. When I go... See more

Rated 5 out of 5 stars

I rang with an enquiry about Givi spare parts: the gentleman I spoke to confirmed that I had got the right part number- unfortunately they were out of stock. His good product knowledge enabled him to... See more

Company replied

Rated 5 out of 5 stars

Excellent service in every aspect. Great communication when I had a query, they went to the extra mile to help me via email comms. Cannot fault the service I got. And, super quick delivery of crash he... See more

Rated 5 out of 5 stars

Super speedy delivery (within a few days of purchase) and has literally everything you could want and need need to get on a bike 10/10 couldn’t recommend Bikers World any higher


Company details

  1. Motorcycle Shop
  2. Motorcycle Dealer
  3. Motorcycle Equipment and Accessories Store
  4. Motorcycle Parts Store

Written by the company

Bikers World @ Coleshill is a true Motorcycle Mega store With all the best Clothing and Accessories for your Road Adventures downstairs and your Off Road Exploits Upstairs.. We are a family owned business with over 25 years experience on the site.. We are one of the largest stockists of Alpinestars and FOX in the UK where the goods are actually on display to buy and take away that day.. We also over fast and efficient Mailorder service and send over 100 orders every day, with a dedicated department for all the Accessories/Parts/Clothing/Helmets you require.


Contact info

4.8

Excellent

TrustScore 5 out of 5

404 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(404)

115 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very very quick post

Very very quick post, hard items to get hold of

27 July 2025
Bikers World / Off Road World logo

Reply from Bikers World / Off Road World

I'm going to have to go and look at what you ordered now with that review..... Yep.. pretty much gold dust them!! Also received at the start of the month a few Blue ones.. which going by how few we got must be made from Tony Starks Helmet! +Thank you for the review and the 5 Stars!

Rated 3 out of 5 stars

Harsh returns policy

Got there in the end is all I can say. Ordered a jacket at over £200 and they sent me a different jacket with a lower price tag on it and in a different size. Their returns is a bit bad as it was all their fault I had to return it and by the time I covered the insurance as tracked parcel is cost me £12. I could have taken a chance and sent it cheaper but not worth the risk. Got the refund as expected and reordered the jacket again only because they had it in stock. Price matched sportsbikeshop who didn't have my size in stock until August otherwise I would have went there. Harsh on the returns when it was their fault. So based on that I can only give them 3 stars. Stick to sportsbikeshop in future.

9 July 2025
Unprompted review
Bikers World / Off Road World logo

Reply from Bikers World / Off Road World

Really sorry to hear.. normally we just send a label to you to return it or manage a swap on delivery so not sure why you sent it for us to then refund? I have looked for an order in your name but nothing comes up? I would be grateful if you could get in touch for me to look into this more to find out why the return was handled like it was. Many thanks.

Rated 5 out of 5 stars

I thought that the service and quality…

I thought that the service and quality of the item i bought was very good. I will definitely be using this company again plus I have also told my friends about your products

6 July 2025
Bikers World / Off Road World logo

Reply from Bikers World / Off Road World

Amazing!! + Thank you for the review and the 5 Stars!

Rated 5 out of 5 stars

Super fast delivery

Super fast delivery. The jacket is really comfortable and fits well.

2 July 2025
Bikers World / Off Road World logo

Reply from Bikers World / Off Road World

Briliant to hear!! Thank you for the review and the 5 Stars!

Rated 5 out of 5 stars

Great advice and quick delivery

Great advice and quick delivery. I was able to message a question about the panniers, they responded quickly with good advice. Postage was free and they came the next day. Perfect.

1 July 2025
Bikers World / Off Road World logo

Reply from Bikers World / Off Road World

Great to hear and Thank you for the review and the 5 Stars!

Rated 1 out of 5 stars

I still haven’t had it delivered but…

I still haven’t had it delivered but I’ve had an email saying it was delivered yesterday. This was meant to be delivered Friday!

29 June 2025
Bikers World / Off Road World logo

Reply from Bikers World / Off Road World

We can only say sorry for Royal Mails mess up.. but how we get the 1 Star is strange :) Pretty sure that should be on the Royal Mail site as thats the company that delivered the order :).. I understand your frustration and we send out hundreds of parcels a day with very few issues... I'm hoping you found it in the end as I don't see a request to resend one from you, but I might of missed it? Let us know if you need anything, more than happy to help.

Rated 5 out of 5 stars

Easy to order and pay

Easy to order and pay
Arrived quickly
Highly recommended

17 June 2025
Bikers World / Off Road World logo

Reply from Bikers World / Off Road World

Thank you so much!! and the great review + 5 Stars!!

Rated 5 out of 5 stars

Absolutely blown away by their service!!

In all honesty, I hadn’t come across this site before and wasn’t sure if it was legit, so naturally I turned to Trustpilot. Reviews looked promising, so I took a chance and placed a last-minute order for some new gear before a tour to Switzerland.

The item arrived the next day—great, right? Tried it on, and of course, it was too big. I rang them up in a bit of a panic, since I was set to ride out in just 2 days. The guy on the phone was unreal. Even though the system said they were out of the size down, he checked a fresh delivery they’d just received, found one in the crates, took payment, and boom—new gear arrived the next day.

The best part? While I was cringing at the situation, fully expecting some eye-rolling or hassle, he was totally chill. Super helpful, zero stress, just made it happen.

Top-tier service. Honestly can’t recommend them enough.

3 July 2025
Unprompted review
Bikers World / Off Road World logo

Reply from Bikers World / Off Road World

Thank you so much for the Review!! I think it was Chris you where looked after by.. We are currently installing larger front doors for his head to now fit through now.. :) Great to hear as we honestly do try our best and to see a review like yours is amazing for all of us here!!

Rated 4 out of 5 stars

Very reliable company to deal with

Just what I expected good Quality and prompt delivery

19 June 2025
Bikers World / Off Road World logo

Reply from Bikers World / Off Road World

Brilliant and thank you so much for taking the time out to review us.. + 4 Stars!

Rated 5 out of 5 stars

Excellent all round

Excellent all round. Bought a genuine cam cover gasket for my gsxr1100, it was priced very well and I received it the following day after despatch. I'd just adjusted the valve clearances and checked cam centres, the gasket arrived so quickly I could fit it for the weekends riding - I couldn't be happier with my purchase and Bikers World.

12 June 2025
Bikers World / Off Road World logo

Reply from Bikers World / Off Road World

Great to hear and thank you for the review and 5 Stars!

Rated 5 out of 5 stars

Premium Helmet, Even better customer experience

I recently purchased the Shoei GT-Air 3 from here and I couldn't be more satisfied. The helmet itself is everything I hoped for and due to the care, thought and attention to personal circumstances from the staff I am happy that I have invested in something that suits my needs.

What made the experience even better was the customer service at the shop. From the moment I walked in, Chris was knowledgeable, friendly and genuinely helpful. He took the time to ensure that I got the right size and offered great advice based on personal experience and also knowledge of product range but did all this without being pushy.

It's rare to find that level of care and attention to detail these days. If you are looking for quality gear combined with top-notch service then I highly recommend visiting this store.

6 June 2025
Unprompted review
Bikers World / Off Road World logo

Reply from Bikers World / Off Road World

Well, that nearly made me cry! Thank you so much for the amazing review of the store and also Chris!.. I think we are one of the few larger stores that is family owned + has no commission on sales.. so all of us here and simply here to help customers find what they want/need.. and it's that simple.. and the fact we are still here must say something :) Thanks again for such a great review + 5 Stars

Rated 5 out of 5 stars

Order was processed quickly

Order was processed quickly, dispatched and delivered within a couple of days.

29 May 2025
Bikers World / Off Road World logo

Reply from Bikers World / Off Road World

Wham Bam Done!! Nailed it! Thank you so much for the review and the 5 Stars

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