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The price was good , received correct items and the packaging was good. However the service time was bad! I ordered April 21st and received items in Greece May 21st. What is annoying is that the items... See more
Company replied
The delivery was longer than expected, and when asking about the quality of the product after my purchase I didn't get a reply. There was no option on there site to ask this specific question, so had... See more
Company replied
I am very satisfied with my purchase of 2 Maxxis Rekon 29'' x 2.40 rigid MTB tires from BikeInn. I wanted a wide look, and these tires appear wider because the knobs are partially positioned on the si... See more
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Company details
Written by the company
Bikeinn is an online retailer that specialises in cycling equipment, providing cycling enthusiasts around the world with everything that they need to enjoy the sport. The Bikeinn team is highly knowledgeable and is dedicated to helping every customer to get the most enjoyment from their cycling, no matter their age, skill or experience. Bikeinn’s range is large and comprehensive, featuring many leading international brands such as Castellli, Sportful and Spiuk. The online shop stocks bikes, clothes and accessories, which are suitable for everyone - from beginners to full-time enthusiasts. All of Bikeinn’s top quality products are sold at the best possible price, with further discounts available via exclusive sales and offers. The Bikeinn team offers top quality customer service and online support. Bikeinn is one of 18 spezialized stores in sports within the Tradeinn group, with over 2.600.000 references in a HQ storage of 30.000m2 and over 10.000 trusted brands available to ship to 180 countries around the world. We rely on the opinion of more than 20 million customers who have bought in a totally secure way. Shipping & secure payment! Visit us today at www.bikeinn.com
Contact info
Carrer Pirineus 9 , 17460, Celrà, Spain
- +34 93 220 00 89
- support@tradeinn.com
- bikeinn.com
4.0
Great
37K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Bikeinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
I'm pleased that the product fits. For low costs.
Overall I'm pleased that the product fits. And the price was low and also the shippingcosts (Spain-Holland) are low. I have some suggestions for improvement.
The product I have ordered has some important specific measures. Within the Thule bike-carrier-range there are several models. I would have liked the figures of the length of the product and the diameter of the ring. Now I had to decide on the basis of the picture. Fortunately it went good and the device fits on my bike-carrier.
The product has been travelling a week from Spain to Holland. That is not a problem. But about twice what was promised at the website. Please communicate a more accurate delivery-period.
I ordered the product to be picket up in Rotterdam-east. Finaly, to my surprize, it was delivered in Rotterdam-south, where I had to pick it up. That about 12km further.
5 May 2026
Unprompted review
Reply from Bikeinn
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Just don't trust the delivery estimates…
Just don't trust the delivery estimates they show and avoid buying anything from them if you don't have plenty of time to wait for delivery delays. My order was confirmed on April 30th, and the delivery window shown was between May 1st and 5th in Vienna, Austria. They only dispatched my order on May 5th and suddenly changed the delivery estimate to May 7th, and now the carrier has changed the delivery date to May 8th. I'm leaving Austria today (the 7th) in the evening and will no longer be able to receive it. Note that I still had a two-day margin. They respond with automated messages and claim that shipping delays are out of their control, but in my case, they dispatched the product at least 4 days late. Another important detail: on the same April 30th, I bought from two other European sites from outside Austria and received my purchases in 3 business days. I will probably never buy from Bikeinn again. (And I can bet they will reply to my review with an automated message).
7 May 2026
Unprompted review
Reply from Bikeinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
Please note that delivery dates are estimates and not guaranteed, as external factors beyond our control may affect order delivery.
Also keep in mind that you can always choose between different transport companies if you are not satisfied with the service of a particular carrier.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
Very much delayed delivery!
Product ordered on 26 April, marked as 'available' with expected delivery by 29-30 April. Delivered in practice on 4 May, so after 8 days... No reason for the delay was communicated to me, no apologies. Delivery itself costed 6 EUR... Never again!
7 May 2026
Unprompted review
Reply from Bikeinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
Please note that delivery dates are estimates and not guaranteed, as external factors beyond our control may affect order delivery.
Also keep in mind that you can always choose between different transport companies if you are not satisfied with the service of a particular carrier.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
Waiting for a refund for over two months
I ordered a part for my new bike in February. I was sent an email to say my order had not been completed. This was false. I placed a new order and found out later they had me under the wrong email address.
I was charged twice and two parcels were shipped. I contacted Bikeinn and was told to refuse the second parcel, which I did. That was two months ago. I have been emailing them
for weeks and still they cannot locate my return (even though it has a tracking number) I am out of pocket by more than €300. It should not be my problem if they can't find a tracked item.
24 February 2026
Unprompted review
Reply from Bikeinn
Dear,
We are very sorry to hear that you rated our service as not meeting your expectations.
To continue to improve, we would like to check what exactly happened. Please send us your order number and we will review your case.
Please accept our sincerest apologies for any inconvenience caused.
Best regards
Dishonest Delivery Dates
Ordered a bike on 14th April, with an estimated delivery date (within the EU) of 24th. The order wasn't even despatched until 27th. The delivery company, Dachser, provides inadequate tracking information. According to what can be seen, the order has not moved in a week and is still in Spain. I have waited over three weeks and counting, for an item originally due in 10 days. When I queried, BikeInn customer service sent generic, stock answers with no actual information or explanation included. Lesson learned! I have used Jonito and other sites in the past, buying bikes online and their service is at a completely different level to this. I thought they would all be similar, but BikeInn are dishonest and evasive to deal with and the delivery service (€126) is woefully inadequate.
** In response to BikeInn's reply.. it is just not true that there is a choice of carriers. Not offered to me at time of purchase, so please be honest. 5 weeks in I am still waiting, still can't get a straight answer from anyone.
14 April 2026
Unprompted review
Reply from Bikeinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
Please note that delivery dates are estimates and not guaranteed, as external factors beyond our control may affect order delivery.
Also keep in mind that you can always choose between different transport companies if you are not satisfied with the service of a particular carrier.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
Poor returns policy
Products are good but £7 post and packaging taking over a week to arrive is sub par. Also, I don't understand how it is almost double (£12.99) in postage to return and item. To receive and then return a £30 order would be £20 in postage. That's simply not competitive in 2026.
4 May 2026
Unprompted review
Reply from Bikeinn
Hello,
Thank you for your feedback! We’re delighted to hear that products are good. We look forward to serving you again.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
Easy to deal with and delivered on time
30 April 2026
Unprompted review
Reply from Bikeinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
I paid for the 3-5 working days…
I paid for the 3-5 working days delivery and the items landed in 9 days.
26 April 2026
Unprompted review
Reply from Bikeinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
Please note that delivery dates are estimates and not guaranteed, as external factors beyond our control may affect order delivery.
Also keep in mind that you can always choose between different transport companies if you are not satisfied with the service of a particular carrier.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
Great tire Maxxis Rekon 29'' x 2.40 rigid MTB
I am very satisfied with my purchase of 2 Maxxis Rekon 29'' x 2.40 rigid MTB tires from BikeInn. I wanted a wide look, and these tires appear wider because the knobs are partially positioned on the sides of the tire. Remember to order wide inner tubes along with the purchase. BikeInn delivered the item from Spain to Denmark in 7 days, and it pains my green heart a little when I save a few euros on a product that then has to be transported across Europe. But overall, it was a 5-star purchase.
4 May 2026
Unprompted review
Reply from Bikeinn
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Terrible experience with this company
Terrible experience with this company. Bought a bike from them for nearly 4000eur. Added all data about company which I paid from. VAT number, company name, address and etc. Also wrote several emails to them in order to check if they got all data. They just responded that invoice will be issued only when bike will be shipped. After 2weeks waiting I’ve received an invoice. It was for the private person, not company. I’ve contacted them and they said that I’ve not filled VAT number correctly and they can’t change the invoice. I’m sure VAT number and all other date were correct! By the way, bike was still not shipped from them still. They said to return bike back to them and buy again, then they will issue correct invoice. I’ve canceled an order and waiting for a refund. It’s been nearly 2month from the order, but no bike and no money yet… Terrible sales support. Terrible company!!!
7 May 2026
Unprompted review
Reply from Bikeinn
Dear,
We are very sorry to hear that you rated our service as not meeting your expectations.
To continue to improve, we would like to check what exactly happened. Please send us your order number and we will review your case.
Please accept our sincerest apologies for any inconvenience caused.
Best regards
A whopping £11.49 for a return label!
The product I ordered was ok - although its sizing information proved to be unreliable. This meant that a return and re-purchase was necessary, and therein lies the problem with this outfit. Return labels cost a whopping and inexplicable £11.49 - this is to a UK address. No information or explanation of this disprortionate charge is apparent on sales pages - and buyers might be lulled into a false sense of security when they see that delivery charges are a little more acceptable - in my case £6.99 - and wrongly expect that return charges are likely to be similar. Also, when I suggested using my own carrier for my return I was given a totally impractical address in SPAIN! ........... despite the fact that the firm's own, costly, return label bears a UK address.
That little bit of scuduggery has persuaded me that this site is to be avoided - there are better, fairer places to patronise where one is treated with more respect.
From this company's response, it seems the writer either just doesn't 'get' my dissatisfaction, hasn't read or understood my review properly, or is just plain blasé about it - maybe a bit of all those things.
1 May 2026
Unprompted review
Reply from Bikeinn
Hello,
We are truly sorry to hear that our service did not meet your expectations.
For any return issues, please always contact the relevant department. To check the status, updated information, and messages related to your claim, please visit our website and log in by clicking in the upper right corner and following this path: My Account > My Orders > View Return Status.
However, we are aware of the return costs and continually reflect on them, but we have decided to charge for returns to avoid excessive transport and thus reduce transport and environmental impacts.
Free returns are only offered if an incorrect, defective, incomplete or a different item from what is published on our website has been delivered.
We have taken your feedback seriously and forwarded it to the appropriate department to continuously improve the quality of our services.
We apologize for any inconvenience.
Sincerely,
Good price and easy to order online
Good price and easy to order online. Could have been clearer that item was shipping from Spain but that wasn’t an issue. It would have been 5* but the use of Royal Mail for delivery let it down, as they are terrible, but eventually arrived.
24 April 2026
Unprompted review
Reply from Bikeinn
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Nothing received & no info or updates
Order placed on 25th April, due to deliver 01 to 06 May. Card debited on purchase date and zero updates from Bikeinn. Disappointing. I have paid for the item and received nothing. And I have zero information.
6 May 2026
Unprompted review
Reply from Bikeinn
Dear,
We are very sorry to hear that you rated our service as not meeting your expectations.
To continue to improve, we would like to check what exactly happened. Please send us your order number and we will review your case.
Please accept our sincerest apologies for any inconvenience caused.
Best regards
Attractive prices at a huge cost...
The prices are very attractive and competitive. Unfortunately, the service is terrible. Truly disappointing.
You constantly receive generic copy-paste responses, they are very hard to reach, and it feels like support tickets are not actually being read.
I ordered a frame bag (68406379) that was never delivered by DPD because the pickup point was supposedly full. After just one delivery attempt, the parcel was immediately returned to the sender. Now they are telling me to place the order again, while I lose the original shipping costs and also have to pay shipping again for the new order.
That is simply ridiculous and extremely poor customer service.
IT SHOULD NOT BECOME THE CUSTOMER’S PROBLEM WHEN THE SHIPPING PROCESS FAILS.
6 May 2026
Unprompted review
Reply from Bikeinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
Please be informed that your parcel is currently on its way back to our warehouse. Once we receive the returned item, we will process the refund accordingly. Kindly note that this process may take approximately 3 to 4 weeks, in line with our standard procedures.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
Money paid for goods that was delivered!
6 May 2026
Unprompted review
Reply from Bikeinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
An order was placed on the 15th of…
An order was placed on the 15th of April delivery date given was between the 22nd to the 24th of April but the delivery date has kept changing ever since! I decided to cancel the delivery today through no fault of my own I haven’t received the parts when I was told I was going to receive them to be told it may take between 4-10 business days for a refund or maybe longer depending on the bank! I asked which banks took longer to refund but was not given a reply! In my opinion if Bikeinn knew there was a problem with the item to begin with a refund should automatically be processed I shouldn’t have to keep receiving emails saying delivery dates have changed! Not very helpful and customer service is a chatbot will not be ordering from this company again!
15 April 2026
Unprompted review
Reply from Bikeinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
To continue to improve, we would like to check what exactly happened. Please send us your order number and we will review your case.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
7 days past since my order and they…
7 days past since my order and they have not even posted my order yet. I contact them and they literally said (in spanish) that if I am not happy with it, I can cancel my order. They give no shit about customer satisfaction.
5 May 2026
Unprompted review
Reply from Bikeinn
Dear Customer,
We are very sorry to hear that you rated our service as not meeting your expectations.
We are working hard to continually improve our service. However, occasionally, delivery bottlenecks may occur due to duplicate orders and real-time inventory management, or due to delayed deliveries.
In this case and unfortunately, we can only pass on to our customers the delivery times indicated by our suppliers.
Please note that you are always shown the estimated date for a product that is not available in our warehouse when you add it to your shopping cart.
Remember that you can modify or add items to your order from your account or cancel the order at any time if you prefer not to wait any longer for a product.
On the contrary, you will receive an email as soon as the order is shipped with the carrier's tracking number and the invoice.
We have taken your comments into account and have forwarded them to the relevant department in order to continuously improve and take measures to improve the quality of our services as well.
Please excuse any inconvenience caused.
Best regards
Product arrived at the time stated and…
Product arrived at the time stated and was in perfect condition. Really good price also
1 May 2026
Unprompted review
Reply from Bikeinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
I ordered two Vittoria Rubino Pro…
I ordered two Vittoria Rubino Pro 700x28 tires for delivery to California; they arrived a week late, and—to top it all off—the product matches neither the description nor the photos! This company is a bunch of scammers! I am going to file a complaint against you in court and with Google so that your damn company can no longer place ads in the USA.
5 May 2026
Unprompted review
Reply from Bikeinn
Dear Customer,
We are sorry for this inconvenience, if you have received a wrong/ defective/ incomplete product or simply want to return it you would need to open a return request through your account please.
Please log in to your account using your email address and password on the upper right hand side of our website and select My Orders. Then click on the order, select the reason that best suits the situation and follow the instructions.
Our apologies again for the inconvenience.
Best regards
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