I purchased a Devinci Zero out front computer mount, the only place I could find one, and received the product here in Australia in about 3 weeks. Tracking information was regularly updated via email... See more
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The price was good , received correct items and the packaging was good. However the service time was bad! I ordered April 21st and received items in Greece May 21st. What is annoying is that the items... See more
Company replied
The delivery was longer than expected, and when asking about the quality of the product after my purchase I didn't get a reply. There was no option on there site to ask this specific question, so had... See more
Company replied
I am very satisfied with my purchase of 2 Maxxis Rekon 29'' x 2.40 rigid MTB tires from BikeInn. I wanted a wide look, and these tires appear wider because the knobs are partially positioned on the si... See more
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Company details
Written by the company
Bikeinn is an online retailer that specialises in cycling equipment, providing cycling enthusiasts around the world with everything that they need to enjoy the sport. The Bikeinn team is highly knowledgeable and is dedicated to helping every customer to get the most enjoyment from their cycling, no matter their age, skill or experience. Bikeinn’s range is large and comprehensive, featuring many leading international brands such as Castellli, Sportful and Spiuk. The online shop stocks bikes, clothes and accessories, which are suitable for everyone - from beginners to full-time enthusiasts. All of Bikeinn’s top quality products are sold at the best possible price, with further discounts available via exclusive sales and offers. The Bikeinn team offers top quality customer service and online support. Bikeinn is one of 18 spezialized stores in sports within the Tradeinn group, with over 2.600.000 references in a HQ storage of 30.000m2 and over 10.000 trusted brands available to ship to 180 countries around the world. We rely on the opinion of more than 20 million customers who have bought in a totally secure way. Shipping & secure payment! Visit us today at www.bikeinn.com
Contact info
Carrer Pirineus 9 , 17460, Celrà, Spain
- +34 93 220 00 89
- support@tradeinn.com
- bikeinn.com
4.0
Great
37K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Exteremely long delivery time Ordre Nº 68570416
Exteremely long delivery time. No updates on delivery in many days, no answer from support. Still haven’t got my order - ordered 17 days ago. Never again
14 May 2026
Unprompted review
Reply from Bikeinn
Dear Customer,
We are very sorry for your comments, we did not intend to delay your order and we take full responsibility for our actions and any inconvenience that arises.
Please note that delivery dates are estimates and not guaranteed, as external factors beyond our control may affect order delivery.
Also keep in mind that you can always choose between different transport companies if you are not satisfied with the service of a particular carrier.
Your comments will be taken into account for continuous improvement.
Best regards,
All items delivered
All items delivered, it took a few days extra because of the distance from spain to the Netherlands, but thats normal.
5 May 2026
Unprompted review
Reply from Bikeinn
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Very very slow.
The product is very good but they have the slowest dispatch and postage.
It can take a month to get something you've ordered.
If you want to receive your item in less that a month buy else where.
13 May 2026
Unprompted review
Reply from Bikeinn
Good Morning,
Thank you for your feedback! We’re delighted to hear that everything was perfect. We look forward to serving you again.
Please note that delivery dates are estimates and not guaranteed, as external factors beyond our control may affect order delivery.
Also keep in mind that you can always choose between different transport companies if you are not satisfied with the service of a particular carrier.
We have also taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to also enhance the quality of our service.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our sincerest apologies for any inconvenience caused.
Kind regards,
Wrong product image
Wrong product image on the website, compared to the product I was sent.
Update
I'm improving my review from one star to two because I was offer to return the item. Unfortunately the product was already wrapped on my bike by my local bike shop so it's to late to return the item. Hence why I was so disappointed.
This is not a reflection on the product, it's still very nice but wasn't the look I was. Going after.
13 May 2026
Unprompted review
Reply from Bikeinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
Don’t trust the delivery time
Don’t trust the delivery time. I placed an order on the 3rd of May and it hasn’t even been shipped yet. They always claim a 2-3 day delivery but it never happens. Currently they’re saying my gloves are delayed so they can’t send them but on the website they’re listed as in stock and ready to ship. This is a scam!
13 May 2026
Unprompted review
Reply from Bikeinn
Dear,
We are very sorry to hear that you rated our service as not meeting your expectations.
To continue to improve, we would like to check what exactly happened. Please send us your order number and we will review your case.
Please accept our sincerest apologies for any inconvenience caused.
Best regards
They sent me the wrong product
They sent me the wrong product, and they are not responding to emails. The shipping took a long time.
12 May 2026
Unprompted review
Reply from Bikeinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
Please note that delivery dates are estimates and not guaranteed, as external factors beyond our control may affect order delivery.
Also keep in mind that you can always choose between different transport companies if you are not satisfied with the service of a particular carrier.
If you have received a wrong/ defective/ incomplete product or simply want to return it you would need to open a return request through your account please.
Please log in to your account using your email address and password on the upper right hand side of our website and select My Orders. Then click on the order, select the reason that best suits the situation and follow the instructions.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
Items I wanted were in stock and at a…
Items I wanted were in stock and at a very good price
Delivery charge was good value and everything arrived in good time and well packaged
I have purchased from this company before and I’m more than happy to use them again
9 May 2026
Unprompted review
Reply from Bikeinn
Dear,
Thank you for taking the time to share these positive comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
ordered product which they couldt send…
ordered product which they couldt send it as soon as possible since i am travelling, paid for DHL delivery and saw that order will be delivered in 3 days. its third day and still product is not assembled yet. let alone shipped.
there is no phone number to call, and when u send messege u get automated reply.
very dissappointed. had to cancel the order
12 May 2026
Unprompted review
Reply from Bikeinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
After seeing the item on through Google…
After seeing the item on through Google i used bikeinn as it was cheapest. Easy to order and reasonable delivery although i think after spending nearly 100 euros delivery should be free. All in all a good experience.
12 May 2026
Unprompted review
Reply from Bikeinn
Dear,
Thank you for taking the time to share these positive comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
One of the first sites I check
One of the first sites I check, best prices and cheap delivery to uk.
28 April 2026
Unprompted review
Reply from Bikeinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Reply from Bikeinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Reply from Bikeinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Reply from Bikeinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Reply from Bikeinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Good price, delivered on time
Good price, delivery no issues, parts all correctly 👍
10 May 2026
Unprompted review
Reply from Bikeinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Beware of scamming behaviour of BikeInn
They changed details of my order without any notification, and refused to refund the payment amount difference. The delivery is also extremely delayed compared to what they promised.
18 April 2026
Unprompted review
Reply from Bikeinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
Please note that delivery dates are estimates and not guaranteed, as external factors beyond our control may affect order delivery.
Also keep in mind that you can always choose between different transport companies if you are not satisfied with the service of a particular carrier.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
Exactly what I was looking for
Exactly what I was looking for. A basket for my small Electric foldable bike.
Quick delivery and a great price
5 May 2026
Unprompted review
Reply from Bikeinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
I don't think I will use this retailer again.
I don't think I will use this retailer again. I have an order in progress ( shown as "in transit to our dispatch centre" for the last 2 days) has suddenly had its delivery window slip by 10 days with no explanation or apology.
8 May 2026
Unprompted review
Reply from Bikeinn
Dear,
We are very sorry to hear that you rated our service as not meeting your expectations.
To continue to improve, we would like to check what exactly happened. Please send us your order number and we will review your case.
Please accept our sincerest apologies for any inconvenience caused.
Best regards
Ordered two saddles
Ordered two saddles, they arrived on time, always kept upto date on my parcel with was well packaged. Not a bad price either.
5 May 2026
Unprompted review
Reply from Bikeinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Great value
Great value. Great choice of top brand products thanks. Also kept up to date with your order progress and tracking. Very easy company to work with👍.
8 May 2026
Unprompted review
Reply from Bikeinn
Dear,
Thank you for taking the time to share these positive comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
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