Delivery time is bad. Ordered 19.5, parcel created 19.5 and then nothing happened in 4 days. Accepted and in transit 23.5, now 27.5 somewhere center hub. Normal? Kinda, but far from webshop e... See more
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Ordering was just like any other retail site with the knowledge that the items were being shipped from the continent (Andorra?) to the UK. Shipping was a little longer than expected but (especially gi... See more
If you are looking for bicycle parts and accessories at amazing prices, Bikeinn is the place to go. My latest order was shipped on May 19th and hit my doorstep on May 21st—all items in perfect shape... See more
Company replied
A huge selection of bicycle parts and accessories, all new, original, and in factory packaging. Practically immediately available. Some forums reported that some people had to wait quite a while, but... See more
Company details
Written by the company
Bikeinn is an online retailer that specialises in cycling equipment, providing cycling enthusiasts around the world with everything that they need to enjoy the sport. The Bikeinn team is highly knowledgeable and is dedicated to helping every customer to get the most enjoyment from their cycling, no matter their age, skill or experience. Bikeinn’s range is large and comprehensive, featuring many leading international brands such as Castellli, Sportful and Spiuk. The online shop stocks bikes, clothes and accessories, which are suitable for everyone - from beginners to full-time enthusiasts. All of Bikeinn’s top quality products are sold at the best possible price, with further discounts available via exclusive sales and offers. The Bikeinn team offers top quality customer service and online support. Bikeinn is one of 18 spezialized stores in sports within the Tradeinn group, with over 2.600.000 references in a HQ storage of 30.000m2 and over 10.000 trusted brands available to ship to 180 countries around the world. We rely on the opinion of more than 20 million customers who have bought in a totally secure way. Shipping & secure payment! Visit us today at www.bikeinn.com
Contact info
Carrer Pirineus 9 , 17460, Celrà, Spain
- +34 93 220 00 89
- support@tradeinn.com
- bikeinn.com
4.0
Great
37K reviews
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Poor delivery service outside EU
This online platform for selling bicycle parts has a major drawback: its customer support is extremely poor and does nothing to ensure customer satisfaction — unlike other platforms, which is very disappointing. When I placed an order and used their service to ship items to my country, they sent the shipment, but it was later rejected by customs, and I simply lost time. Time is far more valuable than money right now, and they clearly do not understand that. All they seem to do is move these orders back and forth and issue delayed refunds for payments made months ago.
20 April 2026
Unprompted review
Reply from Bikeinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
Super company will return
1. Super prices
2. Fast delivery in EU
3. Perfect packaging
4. New bike in mint condition, preassembled, ready to go on 10min
10 April 2026
Unprompted review
Reply from Bikeinn
Dear,
Thank you for taking the time to share these positive comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Spend your money somewhere else
Loved to use bikeInn, have ordered many times before! But I am done with them, they provide a poor customer service and just sends autogenerated response to messages instead of actually reading the message and provide a response. They don’t have track of their ware house stock and don’t info you if any product you have pick is all the sudden not in stock anymore.. this is now the reason why I did get my order in time, an order I did 2 weeks ago and was informed was to be delivery between 16-20th of April and still have been shipped.. and now I don’t have the option to cancel the order as some of it has been packed! Such a bad experience
14 April 2026
Unprompted review
Reply from Bikeinn
Dear,
We are very sorry to hear that you rated our service as not meeting your expectations.
To continue to improve, we would like to check what exactly happened. Please send us your order number and we will review your case.
Please accept our sincerest apologies for any inconvenience caused.
Best regards
Great!!!
Great item, good price, but deliveries are getting a bit late...
13 April 2026
Unprompted review
Reply from Bikeinn
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Gaerne is the best
Product is very good,fast delivery ,I am satisfied with bikeinn experience
15 April 2026
Unprompted review
Reply from Bikeinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Good reliable service from BikeInn…
Good reliable service from BikeInn parts were hard to find but they had in stock, came quickly and good price
16 April 2026
Unprompted review
Reply from Bikeinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Terrible store to buy from
Terrible store to buy from. Always hugely over exaggerated delivery dates that usually take at least a month before they’re even shipped. Customer service is always utterly unhelpful and answers with platitudes instead of actual information. Stay away from unless you can’t find whatever you’re buying anywhere else.
2 April 2026
Unprompted review
Reply from Bikeinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
Fast delivery wide choice of quality…
Fast delivery wide choice of quality products all at a fair price. Recommend
15 April 2026
Unprompted review
Reply from Bikeinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
There are customs duties to Norway
There are customs duties to Norway. You should be honest about pricing and include the duties in the price when customers purchase goods. I won’t be coming back.
19 April 2026
Unprompted review
Reply from Bikeinn
Dear Customer,
We are very sorry to hear that our service did not meet your expectations.
We would like to remind you that the experiences of our customers are very important to us, that's why we examined your case.
Since the customs duties are calculated according to the type/value of the goods and other factors unknown to us, we cannot include them in the final price. These and the applicable customs fees are automatically billed separately by the shipping company; please contact them as they handle this process.
That is why we point out on our product page (from where the item is placed in the shopping cart) and in the shopping cart that our prices do not include VAT and do not include customs duties (Switzerland, Norway etc.)
We point out on our homepage, in the terms and conditions and in the email of the order confirmation that our company is based in Spain.
In addition to the purchase price and the transport costs, you will also find the VAT stated as 0 on your invoice.
We have taken into account your comments and forwarded them to the appropriate department in order to continue to improve and increase the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Best regards
Look Elsewhere!
I placed an order with Bikeinn on 27 March, paid in full, and expected normal EU delivery times. What I got instead was a masterclass in slow, opaque logistics.
Despite the item showing as “in stock”, nothing happened for 11 days. On 7 April, Bikeinn finally generated a shipping label — but they still didn’t hand the parcel to any carrier. For days, the tracking simply said “sender has shared details”, which means the parcel didn’t physically exist in the postal system yet.
Actual movement didn’t begin until 10 April, when it was finally accepted in Girona. It then took another three days to reach the EU hub in Breda, and as of 18 April, An Post still has not received the parcel in Ireland. That’s 22 days after ordering, and the Irish postal service can’t scan what they haven’t been given.
At this point, I genuinely doubt Bikeinn had the item in stock when I ordered. It feels like they only start sourcing the product after you pay, which explains the long “processing” limbo.
Prices are not that good, the German retailers are better value however , on this occasion BikeInn has the size that I needed, however, the delivery experience is the slowest I’ve ever had with any EU retailer. I won’t be ordering from Bikeinn again. Customer Service is non existent. I am still waiting despite a promised delivery of 10th April.
27 March 2026
Unprompted review
Reply from Bikeinn
Dear Customer,
We are very sorry for your comments, we did not intend to delay your order and we take full responsibility for our actions and any inconvenience that arises.
Please note that delivery dates are estimates and not guaranteed, as external factors beyond our control may affect order delivery.
Also keep in mind that you can always choose between different transport companies if you are not satisfied with the service of a particular carrier.
Your comments will be taken into account for continuous improvement.
Best regards,
Big delivery delays, never their fault !
On the surface, they seem pretty good. Prices are good, but delivery was promised two or three days after I made the order. It came ten days late. After that, I've been on to support. They say, "Oh, look at the terms and conditions; the delivery date is not Guaranteed."
Numerous emails to customer services, poor responses. They just don't believe it's their fault. I would think twice before using them again. More than twice.
1 April 2026
Unprompted review
Reply from Bikeinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
Please note that delivery dates are estimates and not guaranteed, as external factors beyond our control may affect order delivery.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
Reply from Bikeinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Reply from Bikeinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
I didn’t get my bike part when I was…
I didn’t get my bike part when I was told, was supposed to come on the Monday but didn’t get it till the Thursday therefore having to cancel my plans to go out on the bike
8 April 2026
Unprompted review
Reply from Bikeinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
Please note that delivery dates are estimates and not guaranteed, as external factors beyond our control may affect order delivery.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
Great products
Great products, prices and delivery times.
Quick and easy order process.
16 April 2026
Unprompted review
Reply from Bikeinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Great website
Great website, value and service. Highly recommend Bikeinn
16 April 2026
Unprompted review
Reply from Bikeinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Reply from Bikeinn
Dear,
Thank you for taking the time to share these positive comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Plenty of choice with fast delivery
Website easy to use, delivered in good time and price always favourable
15 April 2026
Unprompted review
Reply from Bikeinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
3/4 items weren't on hand
3/4 items weren't on hand. At first, I cancelled the part of my order that would supposedly arrive at their logistics facility in May. That didn't help things much. Expected day to ship -- not the ETA -- was moved to one week after I ordered. That's not acceptable and I was worried that there was no guarantee even that the item would ship on April 20. So I cancelled my order. I give 2 stars because their customer service (via bots / AI) is useful and it is good that their website has a button to eliminate items from the order and/or to cancel the order outright.
17 April 2026
Unprompted review
Reply from Bikeinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
Stay very clear from this waste of…
Stay very clear from this waste of space website. They dont have any stock they claim to have. Items never get delivered. Customer service is shocking. As the saying goes. If it sounds to good to be true it genuinely is. Awful site and service
9 April 2026
Unprompted review
Reply from Bikeinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
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