This was a very nice experience. The bike was very thoroughly packed and cumunicating with Bikeflip was easy and fast. Improvements could be, that it should be possible to print an invoice for the B... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Wow! Incredible service from start to finish. Our bike was sold from Austria to Italy, and the entire transaction went perfectly smoothly. BikeFlip provided clear instructions for packing, arranged... See more
Company replied
At first I was a little skeptical because I'd never used Bikeflip before, but then everything went smoothly. I found a great price on the bike I wanted, and even though I was in another country, it ar... See more
Company replied
Item was as described. Was able to track the progress of the shipment pretty easily from seller to our door. A good secure process for buying an expensive bike in a world full of scammers!
Company replied
Company details
About Bikeflip
Written by the company
Bikeflip - the Safe Bicycle Marketplace
If you are on the hunt for a used or refurbished bicycle, Bikeflip is the place to be. Shop through thousands of bikes and buy them the safe way thanks to the Bikeflip Secure Payment. We take care of payments and shipments so you can relax while selling or buying bikes online.
How does it work?
Instead of directly paying sellers like you do on other marketplaces, buyers are paying Bikeflip as a platform. We securely store the money and organize the shipment with the seller. The payout will be initiated only after a bike was delivered. This way, buyers can be sure to get their bike, and sellers can be sure to receive their payment. Easy as that!
Bikeflip Buyer Protection
Buying used bikes online is not easy - we know that. Therefore, we created the Bikeflip Buyer Protection. Shop bikes online without worrying about payment or shipments.
- Bikeflip securely stores your money until you have received and approved the bough bicycle.
- Every shipment is insured against damages & loss during shipping.
- If the features or conditions of the bike vastly differ from the description, you can return the bike for free.
More about Buyer Protection
Contact info
Piazza della Manifattura,1, 38068, Rovereto, Italy
- hi@bikeflip.com
- bikeflip.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 69% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy for scammers…
I bought a gravel bike on bike flip last year and thought it worked the same as buycycle- that they would check how the bike looks and whether the conditions are as described. I knew one had 48hours to send it back but I was not there to install everything at the time of arrival. Unfortunately I was totally scammed and the carbon underneath the handlebar tape was broken and I only found out much later so be careful when buying a bike second hand without it being checked properly.
Could be faster…
Could be faster - it took 10 days from payment until the bike was shipped. Shipping itself was fast.

Reply from Bikeflip
Fast and smooth
At first I was a little skeptical because I'd never used Bikeflip before, but then everything went smoothly. I found a great price on the bike I wanted, and even though I was in another country, it arrived without any problems. They took care of everything. The bike arrived well-packaged, with the invoice and all the necessary parts.

Reply from Bikeflip
The platform works great
The platform works great, the only complaint i have is the long wait for the bike pick up. Otherwise great.

Reply from Bikeflip

Reply from Bikeflip
The service was impeccable
The service was impeccable, price judgment could be improved, I had to lower price a bit from what it said was a good price in order to sell quickly. Maybe I was just impatient

Reply from Bikeflip

Reply from Bikeflip

Reply from Bikeflip

Reply from Bikeflip
Everything was fine
Everything was fine, but delivery was too long. It takes 2 weeks to receive a parcel from Italy to Romania.
Excellent communication, packaging and product.
I recommend to others!

Reply from Bikeflip
Everything was fine as I expected
Everything was fine as I expected, so congratulations.

Reply from Bikeflip
Everything was good and fast, good job!
the delivery was easy to track, was fast and everything was easy to understand

Reply from Bikeflip
Great info during purchase and good…
Great info during purchase and good packaging. Just a very easy experience. Thumbs up!

Reply from Bikeflip
Very good service.Easy to work and to…
Very good service.Easy to work and to find information for the deal and delivery.

Reply from Bikeflip
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.