I've taken my electric bike in twice — today because I cycled into a tree and damaged the whole gear mechanism. Great service, really knowledgeable. Impressively, if they can't help you, they'll point... See more
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My order didn’t arrive, after a few weeks contacted bike boom to let them know. Immediately responded by contacting me and putting a new product in the post with the message if two arrive pass one on... See more
Company replied
You have asked me to leave a review for goods that have not arrived. That would be one star review then! Stop using Hermes to deliver your items, they are terrible and make your service terrible. Use... See more
Great price for what is essentially a brand new bike, with a few scratches l. My granddaughter loves it. It was all put together for us, ready for her birthday and the chap was really helpful staying... See more
Company details
Written by the company
Bike Boom want to keep its community rolling. Offering good value servicing and honest advice. We are a small bicycle workshop run by human beings. IF YOUR ONLINE ORDER IS LATE PLEASE CALL US. We are real people and sometimes mistakes happen or people get ill or things get forgotten or packages get lost etc We are here to help make sure you get your order. All bikes are welcome. Cargo bikes, e-bikes, folding bikes are what we specialise in as well as refurbishing bikes - check out our custom builds too! Wheel building, bike building, frame re-spraying, it's all done in our unit. Come over for a chat about our next bike project.
Contact info
Unit 3 Block 3 Chalex Industrial Estate, BN42 4NH, Brighton, United Kingdom
- 01273 905920
- hello@bikeboom.co.uk
- bikeboom.co.uk
4.0
Great
122 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Staff were very friendly
Staff were very friendly! helpful and knowledgeable and made me chose the right.
19 July 2024
Reply from Bike Boom!
Thank you
Your customer service person was very…
Your customer service person was very helpful. Evri and Evri hadn't deli. He rebooked a collection for me to pick up today. It was for a birthday present. Birthday saved!
19 July 2024
I find website easy to navigate
I find website easy to navigate. I like the information on the products - It is seems genuine.
17 July 2024
Reply from Bike Boom!
Thank you for your feedback
The package arrives in few days and…
The package arrives in few days and there are updates to exactly when is arriving.
17 July 2024
Order arrived promptly in a pizza box
Order arrived promptly in a pizza box! What's not to like about that (apart from it not having pizza in).
16 July 2024
Great customer service
Great customer service. A nice person answered the phone and gave me great advice on which size bicycle I should buy for my grandson.
16 July 2024
Reply from Bike Boom!
Happy to be of service
I haven't received my order
I haven't received my order
This may be due to the shipping company but I'm yet to get a reply
13 April 2024
Reply from Bike Boom!
Sorry that your order didn't get to you, sometimes these things happen much to the frustration to both of us (and at our expense).
Delivery hasn't arrived yet
Delivery hasn't arrived yet, though it was promised for today...I'm in Belfast.. and some carriers are downright sloppy about sending stuff here. You may want a chat with the guys handling your deliveries .or just state on your website that Northern Ireland gets a slower service.
I'll certainly return and edit this when the parcel arrives and I've had a chance to use the cups...
1 April 2024
Poor communication together with missed…
Poor communication together with missed shipping deadlines resulted in the order taking over a month to be delivered (and still awaiting for it)
6 March 2024
good price slow delivery
Got a good price for the product but was waiting nearly 2 weeks for delivery. Not sure if this is the fault of Bike Boom or the courier but it was a bit excessive
11 March 2024
I have still not received my item
I have still not received my item, no communication with updates. Estimated delivery date was 1st March. It is now 9th March and no updates.
25 February 2024
Really slow delivery
Really slow delivery, almost 3 weeks. Rang a few times but didn't seem to help. When bike got here it was covered in thick dust and cobwebs. Bike is good but wouldn't order from this company again.
7 February 2024
Took my order but had no product to…
Took my order but had no product to supply me.They cancelled my order with no explanation.
Disappointed.
10 February 2024
Very helpful on the phone about an…
Very helpful on the phone about an unrelated product! I bought this and it’s terrific!
25 January 2024
Still don’t have my order !!!
Still don’t have my order !!!
No updates without having to download your app.
Rubbish!!!
22 January 2024
Good product despatched quickly
11 January 2024
Quick and great product and service
22 January 2024
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