Bike Boom! Reviews 

122
•
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I've taken my electric bike in twice — today because I cycled into a tree and damaged the whole gear mechanism. Great service, really knowledgeable. Impressively, if they can't help you, they'll point... See more

Rated 5 out of 5 stars

My order didn’t arrive, after a few weeks contacted bike boom to let them know. Immediately responded by contacting me and putting a new product in the post with the message if two arrive pass one on... See more

Company replied

Rated 1 out of 5 stars

You have asked me to leave a review for goods that have not arrived. That would be one star review then! Stop using Hermes to deliver your items, they are terrible and make your service terrible. Use... See more

Rated 5 out of 5 stars

Great price for what is essentially a brand new bike, with a few scratches l. My granddaughter loves it. It was all put together for us, ready for her birthday and the chap was really helpful staying... See more

Company details

  1. Bicycle Repair Shop
  2. also in
  3. Bicycle Store
  4. Bike Accessories Store
  5. Road Cycling
  6. Used Bicycle Shop

Written by the company

Bike Boom want to keep its community rolling. Offering good value servicing and honest advice. We are a small bicycle workshop run by human beings. IF YOUR ONLINE ORDER IS LATE PLEASE CALL US. We are real people and sometimes mistakes happen or people get ill or things get forgotten or packages get lost etc We are here to help make sure you get your order. All bikes are welcome. Cargo bikes, e-bikes, folding bikes are what we specialise in as well as refurbishing bikes - check out our custom builds too! Wheel building, bike building, frame re-spraying, it's all done in our unit. Come over for a chat about our next bike project.


Contact info

4.0

Great

TrustScore 4 out of 5

122 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(122)

4 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic

Fantastic, quick and knowledgeable service at a good price

Owner is friendly and super helpful

Would definitely go back and have already recommended to friends

9 September 2024
Bike Boom! logo

Reply from Bike Boom!

Spread the word! Thank you

Rated 5 out of 5 stars

Efficient and friendly service

Efficient and friendly service. Serviced an adult road bike and we went back again to get the kids bikes serviced. Good prices especially for kids bike service.
Picked up and dropped off the adult bike for a small charge which was convenient

25 July 2024
Bike Boom! logo

Reply from Bike Boom!

Thank you for your review

Rated 5 out of 5 stars

Great service and advice

I have used Bike Boom twice now and had excellent service and advice on both occasions. Second time was to repair a puncture and TR fitted me in within the half hour. Highly recommended.

13 November 2024
Bike Boom! logo

Reply from Bike Boom!

Happy to be of service

Rated 5 out of 5 stars

Helpful

Helpful, friendly, reasonably priced good quality work.

5 November 2024
Bike Boom! logo

Reply from Bike Boom!

Thank you for your review

Rated 5 out of 5 stars

BRILLIANT Bike Boom

Bike Boom is brilliant. Knowledgeable, friendly, helpful, caring and reasonably priced service. I highly recommend it 😁

23 August 2024
Bike Boom! logo

Reply from Bike Boom!

*happy face*

Rated 1 out of 5 stars

Terrible bike service and even worse customer service

Terrible bike service and even worse customer experience. Will never use again.
Got billed 27% more than quoted (without a quick call to explain) and my bike isn't setup properly - asked them to look into gears but they say that's all they can do. Gears are crunching on metal....I'll have to take it to the kids at Halfords who can do a better job with better service.

and yes...you did stay a bit late on the original Saturday to do the work (appreciated) but that was only be cause of internal mis-communication about pick up time
and no, its not user error - I've had this bike many years with perfectly functioning gears.

I was quoted £110 which I'd explained was the max limit and a stretch I was prepared to pay to get bike good again. I was billed and paid £140 and will now need to pay more to get it fixed somewhere else.
You didn't do some of the jobs I'd agreed with the person I spoke to when I took my bike in. You did do things the other guy had measured and said weren't necessary at that stage and which I therefore said I definitely didn't want.
The bike has never been right since i picked it up. I've been putting off taking it back because of the terrible experience - all I expected was a courtesy phonecall to explain you felt different jobs were required/price was going to change...and of course a bike that works...

2 December 2024
Unprompted review
Bike Boom! logo

Reply from Bike Boom!

One thing is accurate and that is you have had your bike for many years. When you brought it to us it was in a very sorry state and you were told that it would cost about £120 to repair. It required more new parts than anticipated and more time as cables and front derailleur were completely seized and the chain and cassette were completely worn. Our bill for the replacement components and labour came to £140. We completed the work on Saturday afternoon finishing two hours after we normally close so you could have your bike to help you go to job interviews etc as you were at that time, unemployed. £140 is not 33% more than £120, our estimate was only 16% out. We settled on £130, an 8.3% increase.
A few months later you brought the bike back saying there was a rubbing sound from the front mech and that you haven't used the bike so it must be our fault. We fixed it free of charge and explained that not using the front mech can cause it to be sticky with corrosion. You replied that you do use it regularly but maybe only 10 times? Later, when you came to collect your bike 1 1/2 hours after we closed, we explained that there is a half click to trim the front mech and showed it working as it should in the workstand.

Rated 5 out of 5 stars

First delivery in a pizza box

First delivery in a pizza box! I love my Cobag, I have bought one for all my friends too.

9 November 2024
Bike Boom! logo

Reply from Bike Boom!

Cobags are great! The pizza box is a bit of fun, we are pleased you liked it too.

Rated 5 out of 5 stars

Like an Aladdin's cave

Like an Aladdin's cave of bicycles! This place is nuts! They know just about everything about bicycles.

15 October 2024
Bike Boom! logo

Reply from Bike Boom!

We do have rather a lot of bikes here!

Rated 5 out of 5 stars

Really happy with Christiania cargo…

Really happy with Christiania cargo bike we bought fromBike Boom. They delivered it and gave us a lesson in how to look after it and how to ride (drive?)it. Really nice to have that extra care, it cost a lot of money!

21 July 2024
Bike Boom! logo

Reply from Bike Boom!

We want to make sure you are happy with your cargo bike. They are brilliant aren't they.

Rated 5 out of 5 stars

Super fast delivery

Super fast delivery! Bough a co Bag, did pay for next day delivery but absolutely did not expect it to arrive next day on Sunday! Evri couriers doing it super fast!

20 July 2024
Bike Boom! logo

Reply from Bike Boom!

The shock of having a positive review on shipping!!! Thanks

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look