Needed a wheel truing. All done very quickly and very inexpensive as well. Was recommended Bike Hero and I would most definitely recommend them as well. Friendly and welcoming service.
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See what reviewers are saying
Super convenient having two bikes collected and a call back same day about repairs. Appreciated the honesty about the challenges and cost of repairing one of them and that I wasn’t charged anything fo... See more
Excellent provider. My bike was collected, serviced and returned in just over a week and a half as parts were needed. Very happy with everything having used my bike several times recently. The collect... See more
Excellent communication and work. The shifting is incredibly smooth, and the tune-up was performed professionally. This will definitely be my go-to service for the next two bikes. The price was reason... See more
Company details
Written by the company
Welcome to Bike Hero, your local team of bicycle mechanics ready to repair and service your bike so you can keep pedalling. We collect and deliver at your convenience.
Contact info
Unit 2 Ashley Business Centre, Hanworth Lane, Chertsey, KT16 9GF, London, United Kingdom
- 01932481177
- enquiries@bike-hero.co.uk
- bike-hero.co.uk
4.8
Excellent
551 reviews
Asks customers to review
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Replied to 100% of negative reviews
Typically replies within 1 week
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Brilliant from start to end
29 January 2026
Reply from Bike Hero
Hi Richard, thanks for taking time to leave a review - much appreciated. We try and make sure that the experience is smooth from collection to delivery (and everything in between), so great to hear it worked for you!
Team Bike Hero
My Specialized service
My Specialized mountain bike need a service and I looked around on line and found Bike Hero.
From booking the service to the collection of the bike the service provided was fantastic.
I leave on a block of flats with no lift and the person who return the bike back carried up the stairs because I wasn’t home.
Thank you for the great service provided and everything else keep up the good work I will definitely recommend you to anyone.
Kind regards
Jose
29 January 2026
Reply from Bike Hero
Hi Jose - thanks for your review, we work really hard to make sure our customer service is on-point, so we're glad you appreciate it!
Team Bike Hero
Highly recommended
Very knowledgeable team, excellent communication, pick and drop off to suit me and to my work address. All that and still good value for money.
29 January 2026
Reply from Bike Hero
Hi Robert, thanks for your review. Our collection & delivery service is central to what we do, so really glad you find it convenient.
Team Bike Hero
Great service
29 January 2026
Reply from Bike Hero
Thanks for the review Josue - glad you liked the service!
Team Bike Hero
Reply from Bike Hero
Hi Katherine, many thanks for your review - fast and efficient is exactly what we aim for!
Team Bike Hero
Great service from these guys
Great service from these guys! Always helpful. Would defo recommend.
29 January 2026
Reply from Bike Hero
Glad you enjoyed the service Alex - thank you!
Team Bike Hero
Excellent service and comm
Excellent collection/ delivery, especially handy as I was hit in a a hit and run accident and my bike was going nowhere.
Given time slots for collection and return.
Given a full explanation/ quote.
Bike now rides better than ever. I wish I could get fixed as quickly after the accident. Will now be investing in cameras and insurance
29 January 2026
Reply from Bike Hero
Thank you so much for your review - we work hard to ensure the collection & delivery service is as smooth a possible. Appreciated!
Team Bike Hero
Reply from Bike Hero
Thanks Sandra for your kind words, we're glad you enjoyed the service. We think being polite is really important!
Team Bike Hero
Problem with my Di2 rear mech not…
Problem with my Di2 rear mech not shifting.
Very quickly diagnosed the problem and were able to get the replacement part ordered the same day I dropped it off.
When they returned my bike to Kingston they were also able to adjust their route to accommodate my times.
Great job guys!
3 January 2026
Reply from Bike Hero
Hi Richard, thanks for taking time to review. We'll always try and make deliveries fit around customer's schedules - so happy it worked well for you.
Team Bike Hero
Excellent customer service
2 January 2026
Reply from Bike Hero
Hi Valerie, thanks for your review. Customer service is really important to us - so we're happy your had a positive experience!
Many thanks,
Team Bike Hero
Super service
Super service - 3 bikes built, checked & set up in time for Christmas!
Worth every penny & totally stress free!!
19 December 2025
Very impressed with Bike Hero.
Very impressed with Bike Hero.
Professional, friendly, and competent.
Delivery service is very handy and reliable. Thank you.
30 December 2025
Quick and fair
Quick respond , time efficient, Fixed my bike quickly, gave me quote for the cost before the repair.Pick up and delivered my bike with prearranged time and date .Professional and great communication throughout the process. Thank you
5 December 2025
Quick
Quick, efficient, reliable and value for money. Great service from start to finish. Highly recommend
5 December 2025
Great service all round!
24 November 2025
Bike hero always proves an efficient…
Bike hero always proves an efficient and professional service.
27 November 2025
Great service
24 November 2025
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