Bigmoto Reviews 

1,013
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 777 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and knowledge, contributing to a smooth and enjoyable buying or selling process. Many highlight the excellent service, efficient communication, and professional handling of transactions, often finding fair pricing with good offers. However, some customers noted issues with product preparation, including bikes not receiving promised MOTs or valeting before delivery. A few also experienced inconsistent service, mentioning unexpected fees, price adjustments during collection, or poor communication and unresponsiveness.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their helpfulness, professionalism, and clear... See more

Service

People report positive experiences with service, often highlighting the efficiency and professionalism of the... See more

Product

Clients share positive opinions on product, with many expressing satisfaction with the quality of the bikes... See more

Price

Consumers generally report positive experiences with pricing, often finding offers to be fair and... See more

User experience

Customers generally report a positive and hassle-free user experience, finding the process easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was in the market for a used bike after my previous bike was stolen. Ellis, the salesperson, was very helpful, friendly, and answered all the questions I had prepared before I even asked them! He ex... See more

Rated 5 out of 5 stars

They offered what I felt was a fair price for my Yamaha MT07 (and almost 10% more than SuperBike Factory). They subcontracted collection to s O s Motorcycle Recovery. Communication was excellent t... See more

Rated 5 out of 5 stars

Bought a Triumph Tiger from their Dudley branch after looking at several different bikes. I dealt with Yusuf eho was extremely helpful throughout the entire process from start to finish. He kept his w... See more

Rated 5 out of 5 stars

What started off as a general enquiry ended up with the purchase of a new bike! Heard some good reviews about BigMoto so decided to see what the hype was about. Amy W was my sales advisor and she’s a... See more


Company details

  1. Motorcycle Dealer

Written by the company

UK’s fastest growing online dealership, providing used and new motorcycles through the UK. Buy online or visit instore, offering finance options on all bikes whether you’ve got good or poor credit, Bigmoto can find a solution to help. We aim to be a price leader on all our stock so if you’ve seen it cheaper with similar mileage let us know. We offer UK nationwide delivery, full walk around videos on request of all bikes, so get in touch, we’re waiting to help you! Join the movement #wearebigmoto


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 81% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,013)

752 reviews in the last 12 months

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Rated 5 out of 5 stars

Great experience

Great experience especially considering poor ones in the past with other ‘buy any bike’ services. The price was very fair and the process was easy enough, the process took about 20 mins and was paid straight away. Was worried about being knocked down by large amounts as I have in the past with other companies for ridiculous things despite providing an accurate description online. Big Moto didn’t, they paid me what I was quoted, so be truthful when describing your bike and you’ll get the price offered with them. Would use Big Moto again. Recommend if you want an easy sale, better price than dealers and without the messing of selling private.

13 June 2026
Unprompted review
Rated 5 out of 5 stars

Fast and professional service

Fast and professional service. The staff I spoke to were friendly and helpful. So much easier selling a bike to them rather than fielding time wasters if I’d been selling privately. I’d highly recommend Big Moto and will be using them again.

13 June 2026
Unprompted review
Rated 3 out of 5 stars

Sold my Honda Africa Twin….usual trick of dropping offer.

Sold my Honda Africa Twin. Overall experience was good, fair price but when they arrived to pick it up dropped the offer because of scuffs on the black plastic hand guard and 3mm of tread on the back tyre. “We will have to replace them before we sell it” lo and behold, they sold it without replacing them. Very disingenuous.

6 April 2026
Unprompted review
Bigmoto logo

Reply from Bigmoto

Hi Stuart, I'm sorry to hear you aren't happy with the purchasing experience. Although we do make deductions for undisclosed damage we would not look to replace tyres unless they are under 2mm in tread (this would fall into MOT advisory territory). Please can you email your details to customerexperience@bigmoto.co.uk and we will investigate.

Rated 5 out of 5 stars

Sold my bike with these guys last week

Sold my bike with these guys last week. Was the easiest process ever. All agreed and collected within 3 days. Price stated online was the price given and each side was happy. Cash in the bank within 10 mins. Loaded in the van and gone within half hour of arrival. Highly recommended.

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Offered straight away £500 more than…

Offered straight away £500 more than any other online company. My bike was gone within 5 days at a fair price. Mark and raffie made the process breeze. Do not bother with any other company. I was honest about my bike so when it was collected they actually payed the price that was offered. Stress hassle free yes I could have gotten more private sale but it had outstanding that would have made hard plus time wasters and their price was not fair away from what I could have gotten and remember they have to have profit and prep the bike for resale and warranty it. So fair all round thank you raffie and mark.

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Ellis

Ellis was clear, precise knew his job and provided a smooth path to my new bike.

12 June 2026
Unprompted review
Rated 5 out of 5 stars

What started off as a general enquiry…

What started off as a general enquiry ended up with the purchase of a new bike! Heard some good reviews about BigMoto so decided to see what the hype was about.
Amy W was my sales advisor and she’s a straight up 10/10 with her easy, laid back approach. No push, no hassle, just straight facts and chat in a way that’s sorely lacking in most customer-facing roles these days. Definitely recommend both the site and the Team for their attitude and knowledge with a personal touch.

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Picked up my bike this morning Baz…

Picked up my bike this morning Baz helped so much as I have my bike stolen last Friday and they helped me find a new one and helped me with all the gadgets that I needed to keep it safe so they wouldn’t get stolen again. We would definitely recommend this company and use again. Gary Lowestoft

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Great Service at BIGMOTO...

All at BIGMOTO in Great Yarmouth have been great, especially Amy, Matt & Baz, who have been most helpful throughout the buying process. Would highly recommend for your next motorcycle purchase - Bravo...

9 June 2026
Unprompted review
Rated 5 out of 5 stars

I was contacted by ellis

I was contacted by ellis, he was great from the outcome, friendly, helpful and sorted everything out without any headaches on my half . He was professional and so easy to chat to and replied to my messages , emails straight away . Big shout out to ellis and thanks for helping get my new bike 🏍

10 June 2026
Unprompted review

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