BigjeffaudioReviews 

202
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast shipping and delivery services, often noting that products arrive quickly and are well-packaged to prevent damage. Many appreciate the wide selection of products available, finding almost anything they need for car audio. The quality of the products and the overall service are frequently highlighted as excellent, with many people expressing satisfaction with their purchases. However, some people mentioned issues with customer service, citing difficulties with warranty support, incorrect parts being sent, and slow or unhelpful responses regarding returns and exchanges. There were also occasional reports of products arriving with minor damage or missing components, and confusion regarding tracking information.

What people talk about most

Product

Users describe positive interactions with product, often highlighting good quality and correct items... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the fast and quick shipping... See more

Customer service

People report ambiguous experiences with customer service, with many praising it as excellent, great, and... See more

Service

Customers consistently note positive experiences with service, often praising its efficiency and speed, with... See more

Quality

Consumers generally report positive experiences with product quality, often praising items as being of very... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Love the selection when it's available. 80 percent is out of stock. No point having online access without supply. Other than that shipping was reasonable and quick.

Rated 4 out of 5 stars

Speaker frames were dent likely from shipping but the speakers sound good so we'll see how they hold up. Damage seems to be a common issue with galeforce reviews

Rated 4 out of 5 stars

Shipping was fast and they have a great selection. I only gave 4 stars because I kept having problems ordering from their site but was able to call the shop and easily get my order placed.

Rated 4 out of 5 stars

Great service with quick delivery. The tracking process was a little strange said delivered but wasn’t. Had 2 tracking so was a little confused. But the product arrived safe with no damage.


Company details

  1. Car Stereo Store

Written by the company

You one stop Car Audio and 12 volt electronics online super center. We carry the biggest brands and offer the best prices on all yore car stereo needs and accessories. Big Jeff Online has grown to be your first choice in online shopping for all electronics. Located in centra Florida and service the united states and all over the world.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

202 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.3

All reviews

(202)

59 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Customer Service was exceptional

Customer Service was exceptional

After placing an order where only one item was delivered, the item delivered was in great condition. However Jessica, lit a few fires and within quick time the second item was on its way and delivered within 24 hours. BigJeffAudio.... Quality Products and Quality Service

15 July 2024
Unprompted review
Rated 5 out of 5 stars

Fast and a hurry

I ain’t gone even lie. They got my orders out in a timely matter both times I’ve ordered with them and will do so in the future. Also gave me some free merchandise with my order. Good looking out!!

24 June 2024
Rated 1 out of 5 stars

Don’t buy from here

Takes forever to ship
These guys don’t refund money, just store credit.
Website is garbage
They charge a lot extra on shipping
Retuning a package has been the biggest hassle ever. Should have just kept the product and tried to sell it on facebook

5 May 2024
Unprompted review
Rated 2 out of 5 stars

Usually you all are on top of your…

Usually you all are on top of your shipping …. It’s been two weeks I figured you guys would at least kick for two or three day shipping especially since I’ve spent thousands and order weekly … I think I will order off someone that uses fed x next time .

25 March 2024
Rated 5 out of 5 stars

Never disappointed

I've ordered product s from Big Jeff and I'm never disappointed by their service. The products always come as stated. Their shipping is fast as well. They don't take days to process your order and most items, depending the time you place the order, are shipped the same day. Also, their customer service reps are to notch.

25 March 2024
Rated 1 out of 5 stars

Be warned

Placed two orders one day apart.

1st order was shipped incomplete and apparently one item was “at another warehouse” and would be shipped separately. Still no shipping info on missing item.

2nd order. I placed this order the next day, I get a call saying they were sorry and that this item was actually at another warehouse and would get shipped from there. No shipping update or info.

I’m ok with the first order being shipped out separately or if that item gets canceled so be it.

But the second order just needs to be cancelled and I have been calling and texting with no resolution.

‼️ warning ‼️ I suggest call and get confirmation that the items are in stock at the same “warehouse” and that they will get shipped out together. All this so I could save $20. Should’ve gone with crutchfield or even a local supplier.

12 March 2024
Unprompted review
Rated 5 out of 5 stars

Great experience all around

Great experience all around, was treated like I was family. Easy finance application, quick transaction, quick delivery. Customer service was 100 ⭐️ . Will definitely do business with big jeff audio.

26 January 2024
Rated 3 out of 5 stars

I ordered from big Jeff the first order…

I ordered from big Jeff the first order never showed up the second order they didn't send me everything I ordered and sent back. The third order from my original order they made me pay for shipping and didn't even get half my order. I ordered two amps 10 foot of power wire and 20 foot of speaker wire. I literally only got one amp and they said everything was delivered. This place has messed my order up twice and I've been waiting on stuff for two months.

26 January 2024

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