bigbearpromo.co.uk Reviews 

620
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 304 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and quick responses, making the entire process pleasant and efficient. Many people appreciate the high quality of the products received, which often exceeded their expectations, and the overall service and ordering process are frequently described as smooth, efficient, and professional, ensuring quick turnaround times and successful outcomes. However, some customers also noted issues with communication, experiencing delays in updates or unresponsiveness when chasing their orders, particularly when facing tight deadlines for events.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers consistently praising individual team members... See more

Product

Consumers find product to be positive, with many reviewers consistently praising the excellent quality of... See more

Service

People report positive experiences with service, often highlighting the outstanding customer service,... See more

Order

Customers had positive experiences with order, praising the efficient and smooth process from start to... See more

Response time

Customers consistently note positive experiences with response times, with many praising the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

If you're looking for branded merchandise, stop shopping around and just use Big Bear Promo! As a brand-new business, we've been comparing prices and suppliers for all sorts of branded items, a... See more

Rated 5 out of 5 stars

Found Big Bear Promo to produce keyrings for my business. Callum has dealt with multiple of our orders now and everything is flawless from start to finish! Really prompt at replying and assisting. H... See more

Rated 5 out of 5 stars

I spent an age looking for an appropriately priced ‘end of programme’ gift for my colleagues. I stumbled on bigbearpromo and found their mugs which I could personalise. Tyler Sheppard was my c... See more

Rated 5 out of 5 stars

Excellent company to deal with. My timing for ordering was way off (my fault) aside from that the stuff I wanted did arrive in great time and the quality was perfect. I'm from a printing background so... See more



Contact info

4.8

Excellent

TrustScore 5 out of 5

620 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(620)

299 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Mint Imperials and USB docks

Ordered 1000 mint Imperials and 50 Bamboo USB phone docks. Very helpful service, suggesting an alternative for an item not in stock. Arrived in very good time. The mints are very nice and the branding looks great. The USB phone docks looked great even impressed the most technically discerning in our office. Excellent products, service and pricing. Will be using again.

16 February 2026
Unprompted review
Rated 5 out of 5 stars

Tyler Sheppard dealt with my initial…

Tyler Sheppard dealt with my initial enquiry regarding a quote for baseball caps with company logo and he remained my contact throughout the whole process. Very quick to respond. Excellent customer service. Great quality product, very prompt delivery.
Very impressed. Would definitely use this company again.

26 January 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, speedy delivery, painless from start to finish, great product, great customer service from Callum Burton, credit to his company.

18 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent company to deal with.

Excellent company to deal with. My timing for ordering was way off (my fault) aside from that the stuff I wanted did arrive in great time and the quality was perfect. I'm from a printing background so I always worry about cmyk and RGB but was assured it would be fine and it was. I will obviously search around for prices but if they have what you need you can trust them 100% Sam the man was great at responding to my occasional rants.

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Great service from Ross!

Ross recently helped us to order some branded notebooks, he was so helpful and the service was so efficient, we even got a sample to check before the main order was sent to ensure we were happy with the product. Thank you Ross!

22 January 2026
Unprompted review
Rated 5 out of 5 stars

Professional and Reliable Support Excellent Service from Tyler

Tyler handled our company merchandise order for a trade show, including branded pens and other promotional items, and did an excellent job. He was professional, efficient, and kept us informed throughout the process. Everything arrived on time and looked great. We really appreciated his support and would happily work with him again.

17 February 2026
Unprompted review
Rated 5 out of 5 stars

Ross Robinson sorted our first order…

Ross Robinson sorted our first order without any issues. The order was last minute but Ross Robinson ensured it was dealt with and arrived in the needed and promised time, something our usual providers could not offer. It also meant we could keep to our wanted timeframe and use them for a prearranged launch date. All our items were well received and as quoted. Thanks to Ross Robinson.

19 January 2026
Unprompted review
Rated 5 out of 5 stars

Swift and Slick Service

Been dealing with Tyler @ BigBearPromo over the last couple of years now, its so refreshing to have a no nonsense professional approach do doing business

13 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Product

I recently worked with Ross Robinson from Big Bear Promo to organise customised stress balls featuring QR codes for our NHS prehabilitation project, and I couldn’t be more impressed.
Thank you, Ross, for making the whole process smooth and professional. I would highly recommend Ross and Big Bear Promo to anyone looking for branded items with excellent customer service.

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Luci Sweeney has been extremely helpful in arranging items for my organisation. Her communication via email has been excellent, and the level of help and support she provided was outstanding. I would definitely recommend Big Bear Promo and will happily use their services again.
Thank you, Luci!

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Great experience as a first time…

Great experience as a first time customer

I made a query for folders and Tyler contacted me pretty quickly, sent me a sample to have a look at (which was super fast!)

Answered all my questions and assisted me throughout the process. Will definitely be working with bigbearpromo again!

10 February 2026
Unprompted review
Rated 5 out of 5 stars

This is my second order with Tyler and…

This is my second order with Tyler and once again the experience has been excellent. From approving the artwork to keeping me informed about production and dispatch, everything was handled smoothly and professionally. Communication was clear and timely, and the whole process was easy and stress-free. Really appreciate Tyler’s support and would happily recommend his service. Thanks again!

6 February 2026
Unprompted review
Rated 5 out of 5 stars

luci was great

luci was great. really helpful. great products and speedy service. i would highly recommend big bear promo.

5 February 2026
Unprompted review
Rated 5 out of 5 stars

Shay was amazing :)

Shay was amazing! I had a really tight deadline to meet and she pulled it out of the bag. Excellent service :)

3 February 2026
Unprompted review
Rated 5 out of 5 stars

Wristbands for tour

Excellent service from start to finish. I contacted Sam Lewis about some wristbands for the upcoming tour of the band I work for.
We had a short turnaround but Sam and the team absolutely nailed it and we received our order on time.
The quality of the wristbands was fab and the fans absolutely loved them!!!

Thanks guys

Jo x

15 January 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look