While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, responsiveness, and professional approach, often highlighting their willingness to go above and beyond to meet tight deadlines and specific requirements. The quality of the products is frequently described as flawless and excellent, with many appreciating the durability and overall appeal of the items. People also commend the efficient service and quick response times, making the entire process smooth and satisfactory. However, some customers reported dissatisfaction with product quality, stating that items received were substandard and did not match samples. A few other people also felt that communication was occasionally unhelpful or abrupt when inquiring about product specifications. Conversely, one customer mentioned a delivery hiccup that was quickly and effectively resolved by the team.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise individual staff members like... See more

Product

Reviewers highlight positive aspects of product quality. Customers consistently praise the high standard of... See more

Service

Users describe positive interactions with service, highlighting the excellent communication and efficient... See more

Response time

Consumers generally express satisfaction with the response times. Many reviewers highlight the quick and... See more

Quality

People report positive experiences with quality. Customers consistently praise the high standard of products,... See more

Based on these reviews

Rated 5 out of 5 stars

They were very helpful from the start, a sample neck tube was sent, price was agreed, delivery time given. Most importantly, they did what they said, delivered the goods on time, and the quality is... See more

Company replied

Rated 5 out of 5 stars

Nothing short of exceptional! The Branded Company always make the impossible feel easy. I’ve ordered everything from mugs to water bottles and from aprons to tote bags. The quality is always fl... See more

Company replied

Rated 5 out of 5 stars

I was struggling to get some golf valuables bags for my trip to Portugal and i cam across The Branding Company and Sales Director Sam Lane. He worked very hard to suit my requirements and delivery of... See more

Rated 5 out of 5 stars

It's already a few years I'm working with The Branded Company, specially Sam, and I couldn't be happier. It's not only about the quality, which is always good and at the level expected, but the incred... See more

Company replied


Company details

  1. Promotional Products Supplier
  2. Promotional Item Store

Written by the company

At The Branded Company, we believe that every brand has a story—and we specialise in bringing that story to life through quality promotional merchandise, branded clothing and corporate gifts. Based in Leicester, we serve clients across the United Kingdom, offering an extensive product range that spans everything from custom‑printed apparel and workwear to bespoke bags, drinkware and eco‑friendly giveaway items.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

107 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great company

Great company, great communication. Ethan was great from start to finish. Will definitely be using this company again

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Speedy service for good quality branded stress balls

We've been looking for promotional items to help spread awareness of the Tom Bowen Legacy Trust Fund and after getting quotes from a number of companies, we found The Branded Company in Leicester who provided a bundle of stress balls, with our logo printed clearly on each ball. The service from Sam Lane was excellent, providing many quotes for various items, before we settled on the stress balls. The quality of the balls was perfect and the order only took 1 week to complete, once artwork was agreed.

17 April 2026
Unprompted review
Rated 4 out of 5 stars

Branded rubber ducks

Worked with Amar, who helped with getting our branded ducks over the line - took a little longer from our side, but had great information to help - price was good value

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, Sam went above and beyond to make sure we had exactly what we needed and in plenty of time before our event. We requested a sample of the item to see before ordering. An absolute pleasure to liaise with and order from and we are so happy with our branded product. Amazing service, excellent communication and great quality items.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Great Service, speedy delivery

I was struggling to get some golf valuables bags for my trip to Portugal and i cam across The Branding Company and Sales Director Sam Lane. He worked very hard to suit my requirements and delivery of the order in time for my trip. The delivery was expected on the 25th April (trip is on the 28th), but to my surprise the order landed today (15th April). The bags are great quality, printed logos look great and the cost was very reasonable compared to other companies who also couldn't commit to a delivery date. Highly recommended and will definitely return for future branded goods.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended. Great service.

We were delighted with the marketing flags produced. Great quality and Steve was really quick with the proofs and changes.
Not the first time we have used the branded company and we will certainly be reordering for our next event.
Thanks again Steve
Highly recommended.

5 March 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service!

I dealt with Sam Lane who was super helpful, I had such a fast response which really impressed me. I was short of time for turn around of some hessian printed bags I was ordering for a company training day. From my initial contact right through to the bags being delivered and after a courtesy check in the communication was excellent and the quality of the product was too.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Great service and very smooth

Great service and very smooth. Sales director Sam was incredibly helpful

10 April 2026
Unprompted review
The Branded Company logo

Reply from The Branded Company

Thank you for your kind review. We're delighted to hear you had a great experience and that everything went smoothly. I'll be sure to pass your comments on to Sam — he’ll be pleased to know his help was appreciated. We really value your support and hope to work with you again soon.

Rated 5 out of 5 stars

Very helpful and professional team

Very helpful and professional team. I had to rush a last minute order and the team made sure that manufacturers had my shipment ready on time.

31 March 2026
Unprompted review
The Branded Company logo

Reply from The Branded Company

Thanks so much for the awesome feedback! We're really glad we could help get your order sorted and on time. Always happy to jump in and get things done when you need us. Hope to work with you again soon!

Rated 5 out of 5 stars

Great Service with a Speedy Despatch

As a company we ordered some mugs and pens with our logo. The service we received from Lou O'Keeffe was excellent. The quality of the mugs and pens was of a high standard, and we asked for these to be produced at very short notice and all our deadlines were met. Would definitely recommend and would use again for future projects. Thank you Lou

20 March 2026
Unprompted review
The Branded Company logo

Reply from The Branded Company

Thanks so much for the fantastic review! We’re so glad Lou could help make everything come together smoothly, even with the tight timeline. It’s great to hear you’re happy with the mugs and pens! We’d love to work with you again on future projects. Thanks again for your recommendation!

Rated 5 out of 5 stars

Highly recommend

I had a last minute need for a swag and Amar Arjan has been doing a great job of navigating me through the sales cycle. Very responsive and helpful, so I really enjoyed working with him.

27 March 2026
Unprompted review
The Branded Company logo

Reply from The Branded Company

Thanks so much for the great feedback! We're so glad Amar could help you out and make the process smooth. It’s awesome to hear you had a good experience working with him. Hope we get to team up again for your next project!

Rated 5 out of 5 stars

Fabulous service

I know Ramsey will always help and go above and beyond to get me what I need or provide options when I have a very random request.
If there is ever any issues (which is very rare) the issue is rectified quickly and without fuss. Very much appreciated.
Thanks Ramsey

19 March 2026
Unprompted review
The Branded Company logo

Reply from The Branded Company

Thanks so much for the awesome feedback! We’re so glad Ramsey’s been able to help out and go that extra mile for you. It’s great to know we’ve been able to quickly resolve any issues as well. We really appreciate your trust and look forward to continuing to work together!

Rated 5 out of 5 stars

School event - Branded Badges

We contacted The Branded Company to create some badges for an event we were holding. We had previously used them before and Sam Lane came back quickly with our previous designs ready to go! Could not ask for a better service.

11 March 2026
Unprompted review
The Branded Company logo

Reply from The Branded Company

Thank you for your wonderful review and for choosing us again. We're so pleased we could help with your school event badges and make the process quick and easy by having your previous designs ready to go. I'll be sure to pass your kind comments on to Sam — he’ll be delighted to hear them. We really appreciate your continued support and look forward to helping with your next event.

Rated 5 out of 5 stars

Smooth and Professional Experience

Our experience with The Branded Company has been excellent. We ordered WFSA badge pins, and Sam Lane was very responsive and helpful throughout the process. As Sales Director, he ensured everything was handled efficiently. Communication was timely, and the overall experience was smooth from start to finish. We’re very happy with the service and would gladly work with them again.

18 March 2026
Unprompted review
The Branded Company logo

Reply from The Branded Company

Thanks so much for the wonderful feedback! We’re thrilled to hear that Sam was able to make the whole process smooth and efficient for you. It’s always great to know that you’re happy with the final result. We’d love to work with you again in the future—don’t hesitate to reach out anytime!

Rated 5 out of 5 stars

Super speedy and simple process

Super speedy and simple process. Amar was really helpful, prompt with his replies and very efficient. It's my first time with this company but after this experience I think I will be using them frequently!

18 March 2026
Unprompted review
The Branded Company logo

Reply from The Branded Company

Thanks so much for the awesome feedback! We’re so glad Amar made everything quick and easy for you. It’s great to hear you had a smooth first experience, and we’d love to work with you again! Looking forward to future projects together!

Rated 5 out of 5 stars

2026 Best Top Service Delivery Person - Top Company!

The Brand Company 2026 is a winner for me. I needed to find a service for my Mother's Day event. The ones I searched the website for and made calls to that I previously used were way above my price and time target! Sam Lane, from The Branded Co came through for me! WoW! Turnover time was seriously amazing! Artwork, checked and proofed in record time! Sam was on call throughout the process to ensure seamless production from start to delivery. Its only been a few days and I am already spreading the news about The Branded Company! Sam, you are one of the Best! And I should know, being someone who worked in Screen printing firms before, and know what to look out for! "Send me that Catalogue please - more orders are on the way!

12 March 2026
Unprompted review
The Branded Company logo

Reply from The Branded Company

Thank you so much for your amazing review! We’re thrilled to hear that Sam and the team at The Branded Company could make your Mother’s Day event stress-free and deliver everything so quickly. We really appreciate you spreading the word and are excited to support your future orders.

We’ll get that catalogue sent to you right away!

Thanks again for your kind words,

The Branded Company Team

Rated 5 out of 5 stars

Fantastic service

Fantastic service! Sam Lane was super helpful and communicative with everything to do with our order and the items arrived earlier than expected. A pleasure to deal with!

20 February 2026
Unprompted review
The Branded Company logo

Reply from The Branded Company

Thank you for your kind words! We’re delighted to hear that Sam could make the process smooth and that your order arrived earlier than expected. It’s always a pleasure working with our customers!

Thanks again,
The Branded Company Team

Rated 5 out of 5 stars

Great service from the Branded Company

The Branded Company have been fantastic with supplying GOSH Charity with branded paper Gift bags, and our supporters love them. Lou is always extremely quick and efficient to process our orders!

12 March 2026
Unprompted review
The Branded Company logo

Reply from The Branded Company

Thank you for your lovely feedback! We’re thrilled that Lou and the team could support GOSH Charity with your branded gift bags, and it’s great to hear your supporters are enjoying them. We really appreciate your kind words and look forward to helping with future orders!

Best regards,
The Branded Company Team

Rated 5 out of 5 stars

Chichester Peregrines Key ring

Great service and help from this company very good customer service . We had a hiccup with the delivery and Lou O’ Keeffe who had been with us through the whole production was amazing and sorted it out .Very happy with the product and the company would definitely use again .

12 March 2026
Unprompted review
The Branded Company logo

Reply from The Branded Company

Thank you for your kind feedback! We’re delighted Lou could support you through the production and resolve the delivery hiccup. It’s great to hear you’re happy with the key rings, and we look forward to working with you again in the future!

Best regards,
The Branded Company Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look